Rested for 7 days in April in this hotel. The furniture is certainly dated, but the room we only stayed overnight. Maid service every day. Towels changed, toiletries enclose. The hotel is conveniently... See more
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We got this hotel at a very reasonable price. Classic styled chambers, a little sad, but wel mantained. Good size, lots of space to put your luggage. Confortable leader sofa. Very pleasant treatment... See more
Company replied
Very very poor service no reservation when I arrived couldn't contact onhotels as there phone just went to answer phone. Pre paid again so I could get my room, took 30-45mins so missed a meeting. I co... See more
They simply refuse to give back your refund, especially when I didn't stay in a disgusting Hotel. The website deceitfully advertises its hotels. The hotel images are fake. This a third party website... See more
Company replied
Company details
Information provided by various external sources
Onhotels.com is one of the world's leading providers of global hotel accommodation. Onhotels.com enables travelers to book substantially discounted accommodation at thousands of hotels worldwide.
Contact info
80, Paul Street, EC2A 4NE, London
- +44 20 7138 3001
- customerservice@onhotels.com
- www.onhotels.com
3.4
Average
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cheapest rate online, no problems.
Cheapest rate online, no problems with payment. Confirmation email included a "voucher" rather than a booking confirmation to print and take to hotel. I was worried by this so I emailed the hotel directly to check. They confirmed the booking was with them and confirmed the payment was in place. That has allayed my fears.
29 January 2016
Unprompted review
Reply from www.onhotels.com
Thanks Christie for your feedback and for recommending us.
Great Service
I had to change my booking which was done without fuss and promptly.
29 January 2016
Unprompted review
Reply from www.onhotels.com
Thanks a lot for your comments Paige.
Reply from www.onhotels.com
Thanks for your feedback Mordekhy.
Good Service
Found the best available rate on this site. I had no issues and great customer service. Would use the site again.
28 January 2016
Unprompted review
Reply from www.onhotels.com
Thanks for your feedback Sydneysider. Reviews like yours make us very happy.
Reply from www.onhotels.com
Thanks for your review Julie. Don't forget to bookmark us to keep saving on your next hotel reservation.
Reply from www.onhotels.com
Thanks for your review Robert!
Great prices
Just booked the Lancaster Gate hotel London for my birthday mixed with Valentine's Day
This is the cheapest price on the Internet , I have saved at least £50 for 1 nights accommodation with breakfast
Would recommend to anyone
26 January 2016
Unprompted review
Reply from www.onhotels.com
Thanks for your feedback Peter. We are glad you saved £50 on your booking. We hope you enjoy your stay in the Lancaster. Happy birthday and happy St Valentine's Day.
Great service
Hassle free booking - printed off my voucher and that was it. From searching to completing the booking took 2 mins!
26 January 2016
Unprompted review
Reply from www.onhotels.com
Thanks a lot for your feedback Andrew. That is our philosophy: great rates and simple a reservation process. We are glad you enjoyed it.
Reply from www.onhotels.com
Thanks for your feedback Damian.
Great Oufit, Easy on the Pocket
Onhotels.com is easy to book with, their prices are the cheapest around........On arrival at your hotel there is no problem. I prefer the prepaid voucher system that Onhotels.com employ, saves carrying too much cash around...........Onhotels.com is always my first port of call when looking for hotels.
25 January 2016
Unprompted review
Reply from www.onhotels.com
Hey Colin! Thanks a lot for your review. Comments like yours make us very happy :)
Easy but had no reply for questions I asked
Booking was easy, but when needed some information about accommodation I never get reply from this site, had to contact hotel directly for information.
25 January 2016
Unprompted review
Reply from www.onhotels.com
Hi Natalia. We have looked in our Customer Service inbox and even in the spam folder in case your message went there by mistake but we haven't been able to find it.
We are very sorry about this. Not sure what it could have happened with your message.
GREAT value for hotel
I can't find other cheaper place to book this hotel
it's my first try and I'll try more
the only thing is that I need a 2 ppl bedroom with separate beds, once I get there, the hotel need me to pay extra for 2 beds which is not good
24 January 2016
Unprompted review
Reply from www.onhotels.com
Thanks CL for your feedback.
Hassle free
Easy to use website also hassle free. Had no problems at all with it. I will definatley use it again and recommend it to friends.
24 January 2016
Unprompted review
Reply from www.onhotels.com
Thanks Keith for your review and for recommending us.
Excellent website.
Easy to filter hotels via budget, location and availability which was perfect for us.
24 January 2016
Unprompted review
Reply from www.onhotels.com
Thanks for your feedback Adrian.
Good site for hotels
It seams a good site for checking for hotels...lets see
24 January 2016
Unprompted review
Reply from www.onhotels.com
Thanks for your review Markos.
Great experience, my booking was handled efficiently.
My booking was handled promptly & efficiently. Everything went well with no problem would recommend to book through onhotels.
24 January 2016
Unprompted review
Reply from www.onhotels.com
Thanks Elena for your feedback and for recommending us!
fantastic site with the best prices around
I would reccomend this site to anyone looking for a good hotel and a bargin price. This was the cheapest site for me and I even got the hotel room cheaper on here rather than the hotels actual website!!
24 January 2016
Unprompted review
Reply from www.onhotels.com
Thanks Harry for your review. Comments like yours make us very happy. Please don't forget to bookmark us to keep saving on your next hotel reservation.
Reply from www.onhotels.com
Thanks for your review Lynnie!
Best choice of that day!
Fast - good - trustworthy ..... and no hidden frills!
22 January 2016
Unprompted review
Reply from www.onhotels.com
Thanks a lot for your feedback Joachim.
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