Flightoffice Reviews 

SCAMMER
SCAMMER, SCAMMER, SCAMMER.

STAY AWAY FROM THESE SCAMMERS.
He take my money now he was telling me for my bill i have provided that then the asked for a screen shot of payment i have gave them that as well again he told me i want your bank statement and also proff and address account details hell company. my reff is FOB297760.

SCAMMER, SCAMMER, SCAMMER.

STAY AWAY FROM THESE SCAMMERS...

I booked a flight through this website, but afterwards someone called me asking for additional money to secure the same seat I had already booked. This raised serious concerns for me, and I believe the service is a scam. I strongly recommend avoiding this website and booking directly with the airline or a reputable travel provider instead.

DO NOT USE THIS SCAM COMPANY... I booked a flight to Sri Lanka through Flight Office. My flight was scheduled for 27 February, but after approximately four hours in the air, the aircraft had to return because of the situation in the Middle East. The flight was subsequently cancelled by the airline.
It has now been over six months, and I am still waiting for my refund.
I have sent multiple emails, made numerous phone calls, and contacted their WhatsApp number every couple of weeks to chase the money. Each time, I seem to receive a new excuse or explanation.
At one stage, I was told that Qatar Airways had not responded. I therefore arranged a conference call with Qatar Airways and the travel agent. During that call, Qatar Airways confirmed that the refund had already been issued to the travel agent.
Despite this confirmation, I still have not received my money.
This has been extremely frustrating. I paid for a service that was cancelled, and I believe I should not have to spend months chasing a refund that has already been confirmed as issued.
I am now considering taking the matter to Small Claims Court to recover the money.

I booked flights to South Africa via Doha. After a few initial problems where they tried to tell me I had to pay more, but I stuck them out (I'm far too well travelled and experienced to fall for such tricks, but many others will fall for their scams). After this initial hiccup all seemed well and the outward flight was fine, but them Donald Trump intervened and attacked Iran meaning that Qatar Airways had to ground all flights, leaving thousands stranded across the world, but Qatar said they would refund everyone.
I arranged alternate flights which in South Africa and whilst a few days later than planned all was well - thankfully Cape Town is an excellent place to find yourself stranded (others in other countries not so lucky).
I applied to flightoffice.co.uk as per Qatar instructions and they responded immediately and I thought all was well. This was early March 2026.
By May I had heard nothing so I enquired, which started a chain of lies (yes I have the proof to back this up). The amount they were offering was derisory and they refused to show the split of the outward and return fares, meaning you had no clue whether they were being honest or not. An honest business would be open and upfront, but not these guys. By August, many lies later, I took the matter up with my bank who took up my case and reimbursed me.
The Middle East situation was out of anyone's control (bar Mr Trump of course) but flightoffice.co.uk clearly saw an opportunity to capitalise on the situation, which by refusing to give the split details of the fare and lying (remember I have the proof), their policy appeared to be wear people down so they'd accept anything. Then by delaying in actually reimbursing people. In my case Qatar Airways confirmed to me (in writing) that by early May they had reimbursed flightoffice, yet by August flightoffice still were doing nothing, indeed at this point they were turning hostile and eventually ignored all correspondence, in which I should add I was polite and understanding throughout, but to no avail. Thankfully my bank are honest brokers and sorted it out very quickly.
I know many other travel brokers were quick to settle their customers refunds, they clearly understood that by acting quickly and honestly with their customers they would likely retain them for the future. Sadly flightoffice.co.uk have no such scruples and frankly do not deserve to be trading.
So if you use flightoffice.co.uk then beware. I should say that by and large the people I spoke to there all appear very nice and I don't think they really understand just what a shoddy (and shady) operation they are working for.
My best advice - AVOID THEM! Pay a higher fare for a better service. Saving a few pennies will result in severe difficulties and heartache.

I booked flights with them for the beginning of 2026. I then received a phone call asking how my experience was booking my flights with them. I told the caller that under no circumstance would I ever use the company again as I had a really bad experience. The caller then proceeded to bribe me with a £70 voucher if I would leave a 5 start review for them. I can provide email evidence if required.

Great experience. Thanks very much.

I had an interaction with the company and I had great support from Joseph and he was very understanding and knowledgeable and made everything seem easy

Its good platform to book tickets
Its easy and quick to book tickets
Comparing to other websites
06/08/2026

Good service

Ally Grey my adviser did a good job! Friendly and knowledgeable. Would use again.

Hi,
My experience with this website was great. What I liked was that they provide details and updates over call which does help to keep on top of everything.

The booking experience was smooth and easy to navigate. I would use this company again.

Jimmy handled my query professionally and efficiently. He was polite, courteous, and genuinely helpful throughout the process. Thank you for providing such excellent customer service.

Great experience, a gentleman called me after to see how the experience was. Very pleased with the service

My connecting flight was changed so I have applied for full refund. It was initially approved in February. No money was refunded for several months so I have contacted them again in June. They have approved the refund again (why?) on the 3rd June, asked for bank details and said the refund would be paid in 2-3 weeks. No money again. Called them several times and on each call I was told it would be paid "soon". During last call I was told "it would be sorted this week". Guess - still no refund. So I am planning to open a court case now to get my money back. They are very fast to get your money but if you need to get your money back it is practically impossible.

UPD: The correct account information was provided on 3rd June. Have provided it AGAIN by sending the screenshot from the website of the bank. So please do not tell me again that it is wrong.

UPD2: It looks like I needed to leave this feedback and initiate the credit card transaction dispute process before something started to move...

UPD3: And surprise-surprise I have got my refund processed and paid today! :)

Ally from flight office called me yesterday (30th July) after I wrote on here and complained directly to flight office several months ago about a flight in January. The incident which I complained about was flight office failing to book a flight which I paid over £500 for and not telling me this until I called them a few days before the flight. There was zero communication from them and they had held onto my money for a few weeks to a month before I realised they hadn't booked the flight. I then had to book another flight which cost over £100 more than the one I had originally booked and paid for. I have been offered a £70 discount on my next booking with them several months after the fact which does not even cover my additional cost and I complained several months ago. Ally was very polite and he offered what he could but this company is terrible.

From booking to completion the experience was flawless. Got a courtesy call from Joseph to make sure everything was okay. A nice touch in an automated world. Thanks Joseph and best wishes to all the team at flight office.