Booked and paid for a honeymoon holiday for our son to sandals Saint Lucia…2 wks before, tried to get boarding passes NOTHING on our paperwork matched up (we had no contact numbers)so after contacting... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I can't believe I didn't know about Ice Lolly sooner! I've been looking for a summer 2024 holiday for weeks and by using icelolly.com first rather than going direct, I've managed to find an absolute b... See more
Started off ok with the call handler. She was a bit abrupt. She said she'd call me back as I needed to consult with my other half. I called her back as we'd found another holiday package a little chea... See more
Company replied
Icelolly fantastic prices great service and loads of regular bargains sent by email. Why bother going elsewhere to look for fantastic bargain breaks when icelolly leads the way .From start to fini... See more
Company replied
Company details
Written by the company
At icelolly.com, we help you compare between millions of cheap package holidays to all the top destinations. Comparing prices between the top travel brands, we'll find you a deal that you'll love.
Contact info
Park Row House, 19-21 Park Row, LS1 5JF, Leeds, United Kingdom
- 0113 323 0379
- compliance@icelolly.com
- www.icelolly.com
3.1
Average
9K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Total disgraceful company
Booked and paid for a honeymoon holiday for our son to sandals Saint Lucia…2 wks before, tried to get boarding passes NOTHING on our paperwork matched up (we had no contact numbers)so after contacting bank cos we thought we’d been scammed OMG the fun started…ROSE-MARIE THE LIES THAT WERE TOLD! The holiday had been cancelled by them but they made out it hadn’t right up to an hour before the wedding they were saying call off the claim and you’ll get your documents!!!… we’re now home no honeymoon and they have all our money!…which we’re now trying to get back…disgraceful behaviour BEWARE! BTW couldn’t give no stars
13 April 2026
Unprompted review
Reply from icelolly.com
Hi Jacky
At icelolly.com, we are a holiday price comparison website so we don't actually deal with any of the booking or holiday details. This is looked after by the company/operator you booked with.
If you want to send over some more information to customerservice@icetravelgroup.com, I would be more than happy to try to help you further if you have unresolved queries with the company you booked with.
Thanks
Chris
specific travel date
The most frustrating issue is that when I set a specific travel date, the application automatically changes it to a different one without my consent. I do not have the option to search strictly for the exact date I selected.
Additionally, the app changes the departure airport even when I clearly choose a different one. This makes the search results unreliable and not aligned with my preferences.
At this point, I cannot recommend using the app, as it feels like a waste of time searching on your platform. If you improve the functionality so that the system respects the exact date and departure airport selected by the user, I may reconsider my opinion in the future.
17 February 2026
Unprompted review
Reply from icelolly.com
Hi Michal
Thanks for the feedback. We're disappointed to hear you didn't have a great experience using icelolly.com.
I'm not sure why the dates and departure airport would change. If you have any further info on the steps you were going through when you encountered the problems (screenshots would be great, though I appreciate it's not something you may have taken) please feel free to contact our customer support team at customerservice@icetravelgroup.com so we can assist you further and ensure a better experience in the future.
Thanks
Chris
nice and well experience, i like the app and easy to use and find the best fares
nice and well experience
11 March 2025
Unprompted review
Reply from icelolly.com
Hi Chulbul
Thank you for sharing your experience! If there’s anything we can do to turn your next experience into a 5-star one, we’d love to hear your thoughts.
Thanks
Lily
Great company to book with all done in…
Great company to book with all done in a few minutes
4 February 2025
Unprompted review
Reply from icelolly.com
Hi Philip
Thank you so much for your review! We're thrilled to hear everything was quick and easy for you, that's exactly what we aim for.
We really appreciate you choosing us and hope to help you again soon!
Thanks
Lily
Good
Overall very easy to use system and kept me up to date. Failed to put my partner on booking however.
22 September 2024
Unprompted review
Reply from icelolly.com
Hi Benjamin
Thank you for this review. We're glad to hear you found our system easy to use and that it kept you up to date. If there's anything we can do to turn your experience into a 5-star one, we'd love to hear your feedback.
Thanks
Lily
Easy to navigate website
Easy to navigate website. Holidays at very competitive prices, great choice of destinations with prices to suit your needs. Good feedback with constant updates. Highly recommended.
11 July 2024
Unprompted review
Reply from icelolly.com
Hi Susan
Thank you so much for your wonderful review! We're thrilled to hear that you found our website easy to use and that our deals meet your expectations in terms of price and variety. We truly value your recommendation and look forward to helping you plan your next adventure! Safe travels!
Thanks
Lily
I Suggest that you give straight…
I Suggest that you give straight forward booking and pricing for folk to decide to book online themselves.
29 June 2024
Unprompted review
Reply from icelolly.com
Hi Ellen
We apologise for any confusion or inconvenience you encountered during the booking process. We would love to learn more about the specific issues you faced so we can address them directly. Please feel free to contact our customer support team at customerservice@icetravelgroup.com so we can assist you further and ensure a better experience in the future.
Thanks
Lily
Might look cheaper but............
There is bound to be a holiday to be found using our criteria but it is just not easy to find, by the time you find something you think you want and go through the motions you realize all the added extras are going to cost too much, or the number of days has changed or the board, I just got fed up of searching, not for me.
21 June 2024
Unprompted review
Reply from icelolly.com
Hi Joanne
We're sorry to hear you've experienced some frustration finding the right holiday. Our goal is to make finding the perfect holiday as easy and enjoyable as possible, so we genuinely appreciate your feedback. Please reach out to our customer support team at customerservice@icetravelgroup.com with the holiday criteria you're looking for and we'll do our best to help you find something that fits.
Thanks
Lily
Quick, easy and stress-free holiday comparison
I've used icelolly.com a number of times over recent years to help me find the best possible holiday deal. I like how quick and easy it is to compare offers from all the leading travel brands in one place at the same time rather than going to each company individually and then trying to figure out where I can get the cheapest one. I've just come back from a city break in Barcelona and saved myself a lot of time, stress and money by using this website to help me book the best deal - I'll be using icelolly.com again and would definitely recommend.
6 June 2024
Unprompted review
Reply from icelolly.com
Hi Alex
Thank you for this amazing review! We are so pleased you found our site easy and quick to use, plus found a great holiday deal.
We hope you had a great time in Barcelona and look forward to you using icelolly.com for all your future holidays & city breaks.
Thanks
Lily
Found some great deals on this easy to…
Found some great deals on this easy to use platform. Have recommended to mum who has also used twice now. Great website!
16 April 2024
Unprompted review
Reply from icelolly.com
Hi Dave
Thank you for this great review, we really appreciate it. We are so pleased you find our price comparison site easy to use & thank you so much for recommending us to family and friends!
We look forward to providing you with a great deal on your holidays in the future.
Thanks
Lily
Great website!
I can't believe I didn't know about Ice Lolly sooner! I've been looking for a summer 2024 holiday for weeks and by using icelolly.com first rather than going direct, I've managed to find an absolute bargain to Mallorca and saved over £250, such a handy website to help you save money on your holidays!
6 June 2024
Unprompted review
Loads of choice for holidays
Been using icelolly for a few years now, I like how you can see the prices from different holiday providers so you can find the cheapest one.
6 June 2024
Unprompted review
Reply from icelolly.com
Hi Jonathan
Thank you so much for this excellent review. We are so pleased that you always find great package holiday deals on our site & we look forward to helping you again in the years to come!
Thanks
Lily
Reply from icelolly.com
Hi Flo
Thank you for this 5-star review! We are so glad you are able to find some great deals on our price comparison site. We look forward to welcoming you back to our site in the future.
Thanks
Lily
Trustworthy and user friendly
I recently used icelolly.com to search for our summer family holiday. I was able to easily compare the hotels in Turkey with the dates we were looking to go and found a bargain at the cheapest price too! Got my booking confirmation through and looking forward to going now! Will defo use icelolly again.
23 May 2024
Unprompted review
Reply from icelolly.com
Hi Kara
Thank you for this excellent review! We are so glad you found your ideal family holiday and got an amazing family holiday too.
We look forward to you browsing on icelolly.com again in the future.
Thanks
Lily
I struggled finding the best prices for…a trip to Lapland.
I struggled finding the best prices for a trip to Lapland, as various sites I visited had differing hotels, dates, duration etc...I used icelolly.com and got a true comparison across several companies and found the best possible price for the date I wanted to visit. Far easier, all in one place, would highly recommend for ease.
13 May 2024
Unprompted review
Undoubtedly the cheapest holidays to be…
Undoubtedly the cheapest holidays to be found online, I no longer trawl the Internet, I go directvyo icelolly.com every time.
3 June 2024
Unprompted review
Reply from icelolly.com
Hi Alan
Thank you for this great review! We are so glad to hear you turn straight to our price comparison site when you want to browse for your next holiday. We pride ourselves on providing a wide range of great package holidays for our customers.
Thanks
Lily
Had a great holiday 5th May to…
Had a great holiday 5th May to Icmeler,everythink went smoothly ,Thank you
2 May 2024
Unprompted review
Reply from icelolly.com
Hi Janis
Thank you so much for this incredible review. I'm so pleased to hear you had a fantastic holiday and we look forward to you using icelolly.com for your holidays in the future!
Thanks
Lily
Terrible web site went to tui due to…
Terrible web site went to tui due to icelollys crazy web page
12 May 2024
Unprompted review
Reply from icelolly.com
Hi Joe
I understand your frustration, however we do have a filter within our search bar where you can choose Belfast City and Belfast International as your preferred departure airport.
This will then filter deals departing from just these airports! I hope this helps and hopefully you can find a great deal for your ideal holiday.
If you have any further feedback for us, please feel free to update your review.
Thanks
Lily
Great app to use when booking a holiday
Great app to use when booking a holiday
10 April 2024
Unprompted review
Reply from icelolly.com
Hi Ash
Thank you for this great review! I'm so glad you found us helpful for browsing and booking your holidays.
We look forward to helping out again in the near future.
Thanks
Lily
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.