The staff member who was polite. He was able to add my son on my insurance, as I had been unable to do it on the portal. He also offered other enhancements such as a courtesy car, breakdown cover... See more
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Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands. We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice. You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday. We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review? (We're authorised and regulated by the Financial Conduct Authority).
Contact info
One Call Insurance, First Point, Balby Carr Bank, DN4 5JQ, Doncaster, United Kingdom
- www.onecallinsurance.co.uk
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CL4 was very helpful looked for new…
CL4 was very helpful looked for new quote and changed over new reg
This was really simple I was dealt with…
This was really simple I was dealt with by**SM5 she was brilliant,sorted out my quote really professionally,she was knowledgeable,polite and it was over all a pleasant experience
Service was fast and easy to do would…
Service was fast and easy to do would use again plus got compare the market as well with it very good choice very happy ths
The member of staff KV3 was super…
The member of staff KV3 was super helpful
Updated my details and helped amend my policy.
Adding new car to policy
Called to add a new car to policy. Sorted really easily. Staff very helpful.
Helpful Agent
After a fairly lengthy wait for an agent, JL9 came to my assistance. They were very helpful, although not matching a similar cheaper quote, I felt it was more convenient to remain with OneCall
Most efficient
It was prompt, efficient and I was satisfied with the results. The operator (reference LN1) was polite and most helpful. Yet another excellent interaction with One Call.
Car insurance renewal
I rang to say I was not planning to renew my car insurance as I had a much cheaper quote from another insurer. The agent called me back as there was a long queue on the phone. He was very courteous and dealt with my call very efficiently, eventually producing a quote which persuaded me to remain with One call. His call reference was CL4.
SM5 THE AGENT I CHATTED WITH WAS…
SM5 THE AGENT I CHATTED WITH WAS AEXREMELY HELPFUL AND ANSWERED ALL MY QUERYS
HG4 was the lady who dealt with my call…
HG4 was the lady who dealt with my call today!
As a new customer I had received a call to check over my policy.
The lady was very helpful, she made sure everything was in order.
She was very polite and friendly.
A pleasant surprise
A very pleasant surprise when BH1 was able to add our son as a driver on our insurance, and was able to offer us a small discount.
Excellent customer service by MB3…Matthew
Excellent customer service by MB3 Matthew - 'JOB DONE'. He was professional, helpful and very clear. I would definitely use One Call in the future and would recommend them to others.
Easy to use on line chat to sort new…
Easy to use on line chat to sort new vehicle insurance
AA4 called back after I requested to be…
AA4 called back after I requested to be contacted.
They were very polite and helped me with the query I had on my car policy.
Queries were answered and a satisfactory outcome received.
Great Customer Service
I called to discuss my husband's car insurance renewal - Keelan (user name KH2) was extremely helpful and was able to reduce the renewal premium and so I was happy to continue for another year.
Call back worked well and very helpful…
Call back worked well and very helpful with query
Paige was clear and concise.
Paige was clear and concise explaining things well and offering a much better price than the renewal quote given. Friendly and efficient service.
Fantastic Service
Had my renewal quote which was more expensive the previous. Went to the website and accessed my account through the portal and contacted an assistant via the online chat. The assistant, SM5, was extremely helpful and quickly responded to my questions. They were able to reduce my payments. A quick and fantastic service. Well done One Call and SM5.
Helpful operator
I had to change my address and put some other details in. The operator Adam C was very helpful. Thank you
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