Banner for RAC Car Insurance

RAC Car Insurance Reviews 16,108

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 11,376 reviews, reviewers overwhelmingly had a great experience with this company. Many customers found the pricing to be competitive and often lower than previous years or other providers, representing good value. The service received was consistently praised, with many highlighting the ease of the process and the helpfulness of the staff when assistance was needed. People also appreciated the user-friendly website, describing it as easy to navigate and straightforward for managing policies and obtaining quotes. However, some customers experienced issues with price increases after initial quotes, even within the stated validity period, leading to frustration. A few other people also felt that the online experience could be difficult, particularly for older users or when technical glitches occurred, and some reported problems logging into their accounts.

What people talk about most

Price

People report positive experiences with price, often noting competitive rates and good value for money. Many... See more

Service

Customers had positive experiences with service, with many reviewers expressing satisfaction with the quick... See more

User experience

Clients share positive opinions on user experience, frequently describing the website and app as easy to... See more

Website

Reviewers mention positive feedback about the website, with many finding it easy to navigate for car... See more

Subscription

Customers consistently note positive experiences with subscription, highlighting the ease and simplicity of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As predicted by those 'in the know' the premium (when eventually provided) was less than the previous year's. Unfortunately I did not receive notice of the lower premium until just a few days before p... See more

Rated 5 out of 5 stars

Insurance cover details were clear and easily checked on the website. I already have RAC Breakdown and Recovery so no need to add this to the policy at this time. 25 years experience as insurance bro... See more

Rated 5 out of 5 stars

I renewed with the RAC after doing the online price comparisons and found that there was little difference so decided to renew. We had an RAC patrolman to fix my daughter’s car and that was a posit... See more

Rated 5 out of 5 stars

Very simple to take out car insurance online and had no problems getting answers to questions from a real person when needed. The price for the policy was pretty good but you don’t know if it’s value... See more


Company details

  1. Insurance Broker
  2. Auto Insurance Agency
  3. Insurance Agency

Written by the company

The RAC has been providing peace of mind to motorists since 1897. We are dedicated to helping drivers across the UK with a wide variety of products. RAC Car Insurance offers drivers quality insurance, from a name you can trust with options to suit your needs. If you like to do everything digitally, RAC Online Car Insurance is for you! View your cover, make changes, or renew — all through your online account, 24/7. Cutting out the call centre makes RAC Online our cheapest car insurance option. If you prefer the reassurance of talking to the team, our standard RAC Car Insurance is a great choice. We’ve been named ‘Moneyfacts Car Insurance Provider of the Year’ five years in a row, so you know you’re in safe hands. Get your quote online today – direct from the RAC.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

16K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Renewal price

A fair renewal price which made me stay with the RAC
I did do a comparision with other insurers and the RAC one was favourable for my needs .

29 May 2026
Rated 5 out of 5 stars

First time with RAC insurance

Easy on comparison site your two offered policies gave value for money compared with the company I was with, as I felt ripped off by them. I’m hoping not to use the policy but if I do I hope all will go well.

31 May 2026
Rated 1 out of 5 stars

On line service was not reliable.

On line service was not reliable.
Had to cancel my insurance before it started and got charged a ridiculous amount, admin fee admin fee and another fee.
DO NOT RECOMMEND, disappointing as roadside had always been reliable.
Dont bother with insurance.

6 June 2026
Unprompted review
Rated 5 out of 5 stars

Concern.

I reported an incident in which my car was slightly damaged , a few scratches here and there. My reason for doing this that I thought I was responsible, mainly because the other driver was almost hysterical and blaming me for what had occurred. When I returned home it was obvious the front of the other car hit my rear side passenger door. This was my first accident.
I am 96yrs old have been driving from the age of 25yrs. I have put CONCERN as the title because the RAC were very helpful and phoned me the next day to see if I was OK.

4 June 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look