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RAC Car Insurance Reviews 

18,724
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 12,255 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that purchasing policies online is extremely quick, straightforward, and completely hassle-free from start to finish. People also deeply appreciate the very competitive prices and the clear website navigation which make managing everything exceptionally smooth. Some reviewers were not happy with unexpected price increases when their policies came up for annual renewal. Consumers noted that renewal quotes sometimes rose significantly compared to previous years, leading many to search for alternative options. Additionally, a few individuals mentioned facing frustrating technical hurdles when trying to resolve these billing changes online.

What people talk about most

Price

Customers consistently note positive experiences with price, often highlighting very competitive quotes and... See more

Service

Users describe positive interactions with service, highlighting efficient support and straightforward... See more

User experience

People report positive experiences with user_experience, highlighting a quick, simple, and trouble-free... See more

Website

Reviewers mention positive feedback about website, highlighting that the online experience is generally... See more

Subscription

Consumers find subscription to be positive, highlighting that the renewal process went smoothly and some... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Car insurance is a bloody racket tbh but this year the cheapest option that wasn't a hideous policy was the RAC and the cover is pretty good for the money when you compare it to other less well know... See more

Company replied

Rated 4 out of 5 stars

This is the first time I have used RAC for my car insurance. Everything was online and even though I am in my eighties, I found the whole experience pretty easy. I also went back afterwards and mana... See more

Company replied

Rated 4 out of 5 stars

Price was cheaper than my renewal quote so that was main reason even though was not so much by the time i had to add on the same cover i had before. Been REC member since 2009 so maybe it will remain... See more

Company replied

Rated 4 out of 5 stars

It was quite quick and easy to arrange the insurance I was a little dubious as it was online and couldn ring a helpline number to speak to someone. I have not done insurance like this before and dont... See more

Company replied


Company details

  1. Insurance Broker
  2. Auto Insurance Agency
  3. Insurance Agency

Written by the company

The RAC has been providing peace of mind to motorists since 1897. We are dedicated to helping drivers across the UK with a wide variety of products. RAC Car Insurance offers drivers quality insurance, from a name you can trust with options to suit your needs. If you like to do everything digitally, RAC Online Car Insurance is for you! View your cover, make changes, or renew — all through your online account, 24/7. Cutting out the call centre makes RAC Online our cheapest car insurance option. If you prefer the reassurance of talking to the team, our standard RAC Car Insurance is a great choice. We’ve been named ‘Moneyfacts Car Insurance Provider of the Year’ five years in a row, so you know you’re in safe hands. Get your quote online today – direct from the RAC.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

19K reviews

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4.4

All reviews

(18,724)

11,876 reviews in the last 12 months

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Rated 5 out of 5 stars

The guy on the phone from the RAC

The guy on the phone from the RAC. Was excellent he explained everything in order. Very clear and unstanding. 10 out 10

10 February 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave us such a positive review! If you want to recommend us, both you and your friend can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave us such a positive review! If you want to recommend us, both you and your friend can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend

Rated 3 out of 5 stars

Very disappointed that when setting up…

Very disappointed that when setting up the free recovery that went with this renewal. I ended up with two separate accounts.
Very poor IT System

14 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Hello Mrs Potter,

Thank you for your feedback, and I’m sorry for the confusion this has caused!

The free recovery campaign is managed by the RAC Breakdown Membership Team, which is why it can result in two separate policies/accounts being created.

We appreciate that this may not have been clear when the renewal was arranged, and we apologise for any inconvenience caused.

We will be in touch to discuss your feedback!

Thanks Laura

Rated 5 out of 5 stars

Easy

It was simple and didn't take long. It was competitively priced

15 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend

Rated 4 out of 5 stars
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave us such a positive review! If you want to recommend us, both you and your friend can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Excellent service

Excellent service

11 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend

Rated 4 out of 5 stars

Setting up the insurance was simple and…

Setting up the insurance was simple and very efficient...but when my bank alerted me that 'Budget' wanted to set up a DD, I didn't know who it was. I had previously been insured with budget and had a wrangle with them for auto renewing, which I did not ask for...so I cancelled the DD.
Apply for the DD with RAC in the title!

11 August 2026
Rated 1 out of 5 stars

The connectivity to the cue database is…

The connectivity to the cue database is flawed

11 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Hello Karen,

Thank you for your feedback!

We’re sorry to hear you’ve experienced issues with connectivity to the CUE database.

We’ll be in touch to discuss this further and help get the issue resolved as quickly as possible.

Thanks Laura

Rated 5 out of 5 stars

It was so very easy to Organise my Car…

It was so very easy to Organise my Car insurance

8 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave us such a positive review! If you want to recommend us, both you and your friend can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend

Rated 4 out of 5 stars

easy to renew online with advisor

easy to renew online with advisor. Very helpful.

14 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend

Rated 4 out of 5 stars

It was quick & easy as I did everything…

It was quick & easy as I did everything myself.

16 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

easy to input details of car etc

easy to input details of car etc, thought the price had gone up a bit too much

15 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

i am not sure if this has been set up…

i am not sure if this has been set up can you please let me know

18 August 2026
Unprompted review
RAC Car Insurance logo

Reply from RAC Car Insurance

Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend

Rated 4 out of 5 stars

I am far from computer literate yet…

I am far from computer literate yet even I slowly and sensibly found my way through.

11 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

My experience with the rac was 100%…

My experience with the rac was 100% better than the other insurance companies I contacted

16 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend

Rated 3 out of 5 stars

Began well

Began well, but then produced a previous claim that wasn't a real claim, because it was covered by a Protected No Claims Bonus, which was ignored!

16 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Hi,

Thank you for sharing your feedback. We’re sorry that your experience became frustrating after initially starting well.

We understand your concern regarding the previous claim and your Protected No Claims Bonus. While a protected No Claims Bonus can protect the discount you have earned, claims history can still be taken into account by the underwriter when assessing the overall risk and calculating the premium.

We appreciate that this distinction may not have been clear and understand your disappointment. Thank you for bringing this to our attention.

We will be in touch to discuss this further.

Vicky

Rated 5 out of 5 stars
RAC Car Insurance logo

Reply from RAC Car Insurance

Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Simple and straight-forward to arrange…

Simple and straight-forward to arrange - and what's more saved me over £300!!
I couldn't I ask for more.

10 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

It was just simple

It was just simple. Everything laid out and explained well.

12 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave us such a positive review! If you want to recommend us, both you and your friend can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Easy to renew and the price was very…

Easy to renew and the price was very close to last years. While others were not.

15 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend

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