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RAC Car Insurance Reviews 

18,830
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 12,255 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that purchasing policies online is extremely quick, straightforward, and completely hassle-free from start to finish. People also deeply appreciate the very competitive prices and the clear website navigation which make managing everything exceptionally smooth. Some reviewers were not happy with unexpected price increases when their policies came up for annual renewal. Consumers noted that renewal quotes sometimes rose significantly compared to previous years, leading many to search for alternative options. Additionally, a few individuals mentioned facing frustrating technical hurdles when trying to resolve these billing changes online.

What people talk about most

Price

Customers consistently note positive experiences with price, often highlighting very competitive quotes and... See more

Service

Users describe positive interactions with service, highlighting efficient support and straightforward... See more

User experience

People report positive experiences with user_experience, highlighting a quick, simple, and trouble-free... See more

Website

Reviewers mention positive feedback about website, highlighting that the online experience is generally... See more

Subscription

Consumers find subscription to be positive, highlighting that the renewal process went smoothly and some... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Car insurance is a bloody racket tbh but this year the cheapest option that wasn't a hideous policy was the RAC and the cover is pretty good for the money when you compare it to other less well know... See more

Company replied

Rated 4 out of 5 stars

This is the first time I have used RAC for my car insurance. Everything was online and even though I am in my eighties, I found the whole experience pretty easy. I also went back afterwards and mana... See more

Company replied

Rated 4 out of 5 stars

Price was cheaper than my renewal quote so that was main reason even though was not so much by the time i had to add on the same cover i had before. Been REC member since 2009 so maybe it will remain... See more

Company replied

Rated 4 out of 5 stars

It was quite quick and easy to arrange the insurance I was a little dubious as it was online and couldn ring a helpline number to speak to someone. I have not done insurance like this before and dont... See more

Company replied


Company details

  1. Insurance Broker
  2. Auto Insurance Agency
  3. Insurance Agency

Written by the company

The RAC has been providing peace of mind to motorists since 1897. We are dedicated to helping drivers across the UK with a wide variety of products. RAC Car Insurance offers drivers quality insurance, from a name you can trust with options to suit your needs. If you like to do everything digitally, RAC Online Car Insurance is for you! View your cover, make changes, or renew — all through your online account, 24/7. Cutting out the call centre makes RAC Online our cheapest car insurance option. If you prefer the reassurance of talking to the team, our standard RAC Car Insurance is a great choice. We’ve been named ‘Moneyfacts Car Insurance Provider of the Year’ five years in a row, so you know you’re in safe hands. Get your quote online today – direct from the RAC.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

19K reviews

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1-star

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4.4

All reviews

(18,830)

12,001 reviews in the last 12 months

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Rated 5 out of 5 stars

Clear wording.

Clear wording.

18 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Efficient

Efficient
Friendly
Satisfactory

13 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave us such a positive review! If you want to recommend us, both you and your friend can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Easy renewal with reasonable price…

Easy renewal with reasonable price increase.

19 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

easy and simple

14 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend

Rated 4 out of 5 stars

Yes very straightforward

Yes very straightforward

18 July 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

TR&SR

This is the first time with RAC. So far we like the simplicity of the internet application.

18 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Very helpful staff

14 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend

Rated 1 out of 5 stars

I got my quote and was just about to…

I got my quote and was just about to buy it when I realised I had put 1st September instead of 31st August (just 1 day) so I went into edit and changed the date and it went up by £9. When i queried this with the online rep Michael he told me that the nearer the time of renewal the more expensive it becomes. I’ve never heard so much rubbish in my life and i told him no thank you. So I went elsewhere. If they are going to rip you of like that what on earth will they be like if I claimed for an accident.

21 August 2026
Unprompted review
RAC Car Insurance logo

Reply from RAC Car Insurance

Hi Joan,

Thank you for taking the time to share your feedback. We’re sorry to hear about your experience when making the change to your renewal date and understand why the increase in price was frustrating.

Insurance premiums are calculated based on a range of factors, and the price can change when details such as the policy start date are amended. While we appreciate that a one-day difference may not appear significant, the quote generated can be affected by the date selected.

We’re sorry that the explanation you received from Michael did not reassure you or provide the clarity you were looking for. We certainly would not want you to feel that you were being misled or treated unfairly.

We’re disappointed that you decided to take your insurance elsewhere and appreciate you sharing your experience, as feedback such as yours helps us identify where we can improve how we explain our pricing.

Vicky

Rated 5 out of 5 stars

Very good and reasonable price for car…

Very good and reasonable price for car insurance

29 June 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend

Rated 2 out of 5 stars

I rang the RAC to declare a speeding…

I rang the RAC to declare a speeding fine and was told to ring back with the official details given me by the police. When I did ring back with the details of this fine, I was informed that I needed different information, which I didn't have to hand. Still unresolved as I don't know what else is needed.

11 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Hi David,

Thank you for taking the time to share your feedback. We’re sorry to hear that you were left unsure about what information was required when declaring your speeding fine.

It is very important that we have the correct details of the offence added to your policy, as there are several different speeding offense codes. The specific code you have been endorsed with can be found on the DVLA website, which should provide the information needed to ensure your policy is updated correctly.

We appreciate that having to contact us again for further information can be frustrating, and we apologize for any inconvenience this may have caused. We hope this helps clarify what is required and allows you to get this resolved.

Vicky

Rated 5 out of 5 stars
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

moved my range rover evoque insurance…

moved my range rover evoque insurance here from churchill . same price but got my Rac breakdown in with price so now save £20+ per month on that.

29 July 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave us such a positive review! If you want to recommend us, both you and your friend can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Cars

Easy to do..

15 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Good service

Good service

14 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Clear information and excellent service

Clear information and excellent service

14 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend

Rated 4 out of 5 stars

It seemed to be a fairly good price…

It seemed to be a fairly good price from a company I was comfortable with. You can only tell if an insurance company is good when you make a claim though, hence only four stars!

12 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars
RAC Car Insurance logo

Reply from RAC Car Insurance

It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend

Rated 2 out of 5 stars

I have asked for a paper copy of my…

I have asked for a paper copy of my Insurance to be sent to me. when I renwed.

I am still waiting for it..

Please can it be sent to my home address today.

17 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Hi Michael,

Thank you for taking the time to leave your review.

We’re sorry for the delay in receiving your paper documents. We’ll arrange for these to be posted out to you. Thank you for your patience and understanding.

Tahara

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