Andre and Liam delivered our beautiful new garden furniture last week.. We had superb, attentive service… They were punctual and insisted on unwrapping everything for us, and taking away all the ru... See more
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Based on these reviews
I recently purchased some garden furniture and one piece of table frame was scratched a phone call to customer service and James Uphill and a replacement had been ordered and delivery date set. No q... See more
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Absolutely delighted with our new table and chairs from Neptune! The quality is exceptional and beautifully crafted, sturdy, and exactly what we were hoping for. It’s completely transformed our sp... See more
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Nicole our kitchen designer, Darren & Jake our installers were incredible. They brought our dream kitchen to life, they formed a key part of the build, assessing progress and ensured every detail was... See more
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Company details
- Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Interior Designer
- Kitchen Supply Store
- Living Room Furniture Store
About Neptune
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contact info
Frankland Road, Blagrove, SN5 8YG, Swindon, United Kingdom
- 01793 934011
- customerexperience@neptune.com
- www.neptune.com
4.7
Excellent
10K reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Jodie dealt with my emails so quickly…
Jodie dealt with my emails so quickly and efficiently, and sorted my problem out straight away. Thank you very much once again!
8 April 2026
Unprompted review
Reply from Neptune
Dear Felicity, thank you for your kind feedback. We’re delighted to hear Jodie was able to help you so promptly and resolve everything for you. It’s great to know the experience felt smooth and efficient.
All my best,
Amy at Neptune Support Office
This morning Alfi and Josh delivered…
This morning Alfi and Josh delivered our kitchen furniture to our new home. So impressed, they were both, professional, friendly and very polite. When they finished building the items, they explained care instructions and warranties.
Many thanks
8 April 2026
Unprompted review
Reply from Neptune
Thank you for your lovely feedback. We’re so pleased to hear Alfi and Josh delivered and assembled everything so professionally and took the time to walk you through the care and warranty information. It’s great to know your new kitchen furniture has arrived safely in your new home.
All my best,
Amy at Neptune Support Office
The delivery men were superb- Steve and…
The delivery men were superb- Steve and Ryan. Their customer service and product knowledge was excellent. We had a large order and 2 chairs didn’t quite fit and they liaised with customer service and sorted it out with no fuss whatsoever. A credit to Neptune!
8 April 2026
Unprompted review
Reply from Neptune
Dear Natalie, thank you for your lovely feedback. We’re so pleased to hear Steve and Ryan provided such excellent service and were able to help resolve the issue with your order so smoothly. It’s great to know their professionalism and care made a positive difference on delivery day.
We really appreciate you taking the time to share this.
All my best,
Amy at Neptune Support Office
Fantastic delivery service set up and…
Fantastic delivery service set up and removal of all packaging, very courteous installers Lee and Craig thank you for respecting our property too.
7 April 2026
Unprompted review
Reply from Neptune
Dear Christine, thank you for your kind feedback. We’re so pleased to hear Lee and Craig provided such a smooth delivery experience and took care with both the setup and removal of packaging. It’s great to know their respectful approach made a positive impression.
All my best,
Amy at Neptune Support Office
Reply from Neptune
Dear Vivienne, thank you for your feedback. We’re glad to hear your order arrived promptly and well packed, and that the product is just what you were looking for.
All my best,
Amy at Neptune Support Office
A great experience working with Neptune…
A great experience working with Neptune from the excellent advice from Ciara in Neptune Hove to the first class delivery service from Sean and Kye on the day of delivery. Our lounge looks beautiful with our new furniture and we will not hesitate to use Neptune in the future.
7 April 2026
Unprompted review
Reply from Neptune
Dear Nina, Thank you for your lovely feedback.
We’re delighted to hear you had such a positive experience from start to finish, and that Ciara in Hove, along with Sean and Kyle on delivery day, all played their part in making it a smooth process. It’s wonderful to know your new furniture has transformed your lounge.
We really appreciate your kind words and look forward to welcoming you back in the future.
All my best,
Amy at Neptune Support Office
Beautiful furniture
The products are amazing. Alfie and Josh did a fab job building our bed and made sure we were happy with the placement of the rug before they went. There was a bit of a mix up with our original delivery but Lucy sorted it out for us in the end and overall we are very pleased.
7 April 2026
Unprompted review
Reply from Neptune
Dear Emily, thank you for your kind feedback. We’re so pleased to hear you’re happy with your new bed and that Alfie and Josh took such care during the installation, including checking everything was just right before leaving. It’s also great to know Lucy was able to help resolve the delivery issue for you.
We really appreciate you taking the time to share your experience and are glad everything came together well in the end.
All my best,
Amy at Neptune Support Office
Excellent service at all stages
I have just taken delivery of two pieces of Neptune furniture. Firstly the purchasing experience at Bradley Gardens with Linda and Mark was lovely. The items I wanted have been delivered within two weeks and the delivery team of Mihai and Ninel ( I hope I have spelt their names correctly) was wonderful. Both the men were extremely professional, polite and experts that navigating narrow doors to get the items in. I would definitely purchase furniture from Neptune again. Very impressed, thank you.
7 April 2026
Unprompted review
Reply from Neptune
Dear Christina, thank you for your lovely feedback. We’re so pleased to hear you had such a positive experience both in Bradley Gardens with Linda and Mark, and with the delivery from Mihai and Ninel. It’s great to know everything arrived smoothly and was handled with such care and professionalism.
We really appreciate your kind words and are delighted to hear you’d choose Neptune again.
All my best,
Amy at Neptune Support Office
Our dresser arrived a day earlier than…
Our dresser arrived a day earlier than expected, but not a problem!! We are very pleased with the dresser.
Your delivery personnel - Callum and Stilyan -were polite and helpful, and everything is to our satisfaction.
Peter Mamelok
7 April 2026
Unprompted review
Reply from Neptune
Thank you for your kind feedback, Peter. We’re delighted to hear your dresser arrived safely and that you’re so pleased with it. It’s great to know Callum and Stilyan were polite and helpful, and ensured everything was left exactly as it should be.
All my best,
Amy at Neptune Support Office
We went to buy garden furniture
We went to buy garden furniture. We had researched online and thought we knew what we wanted but wanted to see/feel/sit on it first! We actually decided in a different range having seen it in store. Very nice store, staff were really helpful. Good to have a disabled toilet. Unfortunately I’m currently a wheelchair user (temporarily). There are a number of steps in the store, luckily I can manage a few steps but couldn’t go upstairs. This was a shame as we are also looking for a new bed.
4 April 2026
Unprompted review
Reply from Neptune
Dear Mrs Richardson, thank you for taking the time to share your experience. We’re really pleased you found the team helpful and were able to explore and choose your garden furniture in store.
We also appreciate your comments regarding access to the upper floor. As the building has existing stair access, we understand this can present limitations, and we’re sorry this impacted part of your visit, particularly while you’re currently using a wheelchair. Your feedback is important to us and will be shared with the team.
All my best,
Amy at Neptune Support Office
The greeting as soon as you step…
The greeting as soon as you step through the door, by cheery happy staff. The products are impeccable and room sets and styling are inspiring, I wanted to buy everything!
But the personality of it, your made to feel as if that store is solely for you. I was introduced to all the staff is was fab. Unlike any experience I’ve had before where staff really couldn’t give a jot!
Well done Neptune, totally looking forward to my nxt visit.
2 April 2026
Unprompted review
Reply from Neptune
Dear Joanne, thank you for your wonderful feedback. We’re so pleased to hear you felt so warmly welcomed from the moment you arrived and enjoyed exploring the store and room sets. It’s lovely to know the team made you feel looked after and that the experience stood out so positively for you.
We really appreciate your kind words and look forward to seeing you again soon.
All my best,
Amy at Neptune Support Office
Neptune Chester
Jill in Neptune Chester makes you feel so welcome
Always a pleasant experience shopping there.
Thanks 🤗
4 April 2026
Unprompted review
Reply from Neptune
Thank you for your lovely feedback. We’re delighted to hear you always feel so welcome in our Chester store and that Jill helps make each visit such a pleasant experience. We really appreciate you taking the time to share this.
All my best,
Amy at Neptune Support Office
Mihai and Ninel were the best delivery…
Mihai and Ninel were the best delivery drivers we have ever had. So careful and accommodating taking their shoes off.
2 April 2026
Unprompted review
Reply from Neptune
Dear Matthew, Thank you for your kind feedback. We’re so pleased to hear Mihai and Ninel made such a positive impression and took such care during your delivery. It’s lovely to know their thoughtful approach stood out to you.
All my best,
Amy at Neptune Support Office
We were helped by Maddie who took great…
We were helped by Maddie who took great care of us and was so supportive. She went above and beyond ringing around others stores so that we could view alternative products before making our choice and placing our order. A gorgeous store with helpful staff moving things around the store to help us picture the scene - great coffee too!
3 April 2026
Unprompted review
Reply from Neptune
Dear Tracey, thank you for your lovely feedback. We’re delighted to hear Maddie took such great care of you and went the extra mile to help you explore your options. It’s wonderful that you also enjoyed the store atmosphere and a good coffee while you were there.
All my best,
Amy at Neptune Support Office
Amazing experience as always with…
Amazing experience as always with Neptune. Jodie in particular has been helpful beyond belief!
I have three Neptune kitchens across my property, and am thrilled with all of them. I love their furnishings and accessories too. keep up the good stuff!
7 April 2026
Unprompted review
Reply from Neptune
Thank you for your kind feedback. We’re delighted to hear you’ve had such positive experiences with Neptune and that your kitchens and furnishings continue to bring you so much enjoyment. It’s especially lovely to know Jodie has been so helpful and supportive.
We really appreciate your continued loyalty and encouragement.
All my best,
Amy at Neptune Support Office
Excellent service
Both the service in the York store and the delivery were excellent. The delivery team took great care to ensure the furniture was installed in the room where we wanted it and that everything was to our satisfaction.
7 April 2026
Unprompted review
Reply from Neptune
Dear Keith, thank you for your kind feedback. We’re delighted to hear you had such a positive experience in our York store and with the delivery team. It’s great to know they took care to place everything exactly where you wanted and made sure you were happy before leaving.
All my best,
Amy at Neptune Support Office
The quality of the product and customer…
The quality of the product and customer service was superb.
31 March 2026
Reply from Neptune
Dear Alison, thank you for your kind feedback. We’re so pleased to hear you’re happy with both the quality of your product and the service you received. It’s great to know your experience was such a positive one.
All my best,
Amy at Neptune Support Office
Ottoman Review
I have many pieces of furniture from Neptune and they are all very good quality. The staff in the shop, customer service and delivery men are always brilliant and extremely easy to deal with. I would highly recommend buying from Neptune.
2 April 2026
Reply from Neptune
Dear Amanda, thank you for your kind feedback. We're so pleased to hear you’ve been happy with your Neptune orders and that every part of your experience, from store to delivery, has been so positive. It’s wonderful to know you’d recommend us, and we really appreciate your continued support.
All my best,
Amy at Neptune Support Office
Thankyou Sean and Callum for delivering…
Thankyou Sean and Callum for delivering our table and chairs. You are both very efficient at your job .
6 April 2026
Unprompted review
Reply from Neptune
Dear Sue, thank you for your kind feedback. We’re so pleased to hear Sean and Callum delivered your table and chairs efficiently and took good care of everything for you. We really appreciate you taking the time to share this.
All my best,
Amy at Neptune Support Office
Great delivery
Nev and Adam, the delivery team, were very patient with me whilst I decided whether to keep the table or not. They were helpful, informative and kind. Thank you.
6 April 2026
Unprompted review
Reply from Neptune
Dear Jenny, thank you for your kind feedback. We’re really pleased to hear Nev and Adam were patient and supportive while you made your decision, and that they made the process feel easy and unhurried. It’s lovely to know their helpful and considerate approach stood out to you.
All my best,
Amy at Neptune Support Office
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