Excellent service from start to finish. Thank you Amber for the design and attention to detail which was superb. Nothing was too much trouble - replies to queries were swiftly dealt with and and any c... See more
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I’ve completely fallen in love with Neptune. The beautiful, timeless furniture, gorgeous fabrics, colours and accessories have really inspired me when decorating my home. I’ve purchased several pieces... See more
It was a real pleasure to plan our kitchen/utility project with Patsy, Amber, John and Liam during 2022; every step was to the highest standard. They each brought a splendid level of creative and tech... See more
Company replied
Excellent delivery service, with item checked before leaving. We’re pleased with the appearance, item was not damaged which is quite unusual these days. Only negative was the price hence 4*
Company replied
Company details
- Furniture Store
- also in
- Furniture Accessories
- Garden Furniture Shop
- Interior Designer
- Kitchen Supply Store
- Living Room Furniture Store
About Neptune - Cheltenham
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contact info
4 North Place, GL50 4DW, Cheltenham, Gloucestershire, United Kingdom
- 01242 330420
4.9
Excellent
198 reviews
Asks customers to review
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I’ve completely fallen in love with…
I’ve completely fallen in love with Neptune. The beautiful, timeless furniture, gorgeous fabrics, colours and accessories have really inspired me when decorating my home. I’ve purchased several pieces now and love how everything comes together so effortlessly. The interiors consultation was fantastic, with such thoughtful, helpful advice from a genuinely knowledgeable and friendly team. The quality, attention to detail and overall experience make Neptune a real pleasure to shop with. I’ve definitely caught the Neptune bug and am already planning my next purchase :)
5 October 2026
Highly recommend
Excellent service from start to finish. Thank you Amber for the design and attention to detail which was superb. Nothing was too much trouble - replies to queries were swiftly dealt with and and any changes were accommodated many times. Site visits were extremely helpful to discuss progression of the project. All involved were very professional as was Toby who worked tirelessly to install and finish my beautiful kitchen.
10 September 2026
Unprompted review
I had a great experience in Neptune
I had a great experience in Neptune. Cheltenham. Helpful, knowledgeable and friendly staff. Thank you 😊
6 October 2026
Unprompted review
Super service from Zoe our designer
Super service from Zoe our designer, from in store to home visits. Toby, our installer, was meticulous and simply made the kitchen beautiful.
4 September 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Neptune - Cheltenham
Hello Fiona, thank you for taking time to leave us the review. We are happy to hear you experienced great service and continue to add to your Neptune collection! We look forward to seeing you again in store. Best Wishes, Emma and the Cheltenham Team.
The two ladies in the Cheltenham shop…
The two ladies in the Cheltenham shop were very friendly and helpful. Also they made us a cup of tea which added to the experience
16 April 2026
Unprompted review
Reply from Neptune - Cheltenham
Dear Ruth, we're happy to hear that the team members were friendly and helpful, and that you enjoyed the tea. Thank you for your positive feedback, we appreciate it!
All my best,
Amy at Neptune Support Office
Reply from Neptune - Cheltenham
Dear Trish, thank you for your lovely feedback. We're so pleased to hear your lampshade arrived safely and on time, and that you’re happy with its quality. It’s always great to know our pieces are enjoyed as soon as they arrive.
All my best,
Amy at Neptune Support Office
Reply from Neptune - Cheltenham
Dear Lynn, Many thanks for taking the time to lave a review about your recent purchase with Neptune Cheltenham. Enjoy using your purchase and we look forward to seeing you again in store soon. Best wishes Lee, Store Leader Cheltenham
Reply from Neptune - Cheltenham
Many thanks for taking the time to review your experience with Neptune Cheltenham, great to read you love the product, the store and our fabulous jute bags.... New colour out soon for the launch of Spring 26... Best wishes Lee, Store Leader Cheltenham
Neptune Kitchen and Utility Room
From the start to the finish, working with Amber, Vicki, Toby and Laura has been a pleasure. Everything went smoothly and according to plan with my new Neptune kitchen and Utility room. I am thrilled with the result. Thank you for encouraging me to go bold with the colour choices.
12 December 2025
Unprompted review
Reply from Neptune - Cheltenham
Dear Juliet, Many thanks for taking the time to write a lovely response regarding your experience with Amber and Vicki along with Toby the fitter and Laura. I will make sure the feedback is passed on to all parties, Amber will be thrilled you love the bold colour choices. Please do keep in touch with the store and should you require any further help please do get in touch. Best wishes Lee, Store Leader, Amber, Vicki and the team here at Neptune Cheltenham.
A beautiful store which gives plenty of…
A beautiful store which gives plenty of inspiration for home furnishings and decorations. Helpful staff.
26 November 2025
Reply from Neptune - Cheltenham
Many thanks for taking the time to express your feelings about our beautiful store. I will pass on your comments to the team also. The team and I look forward to you visiting the store again in the future. Best wishes Lee, Store Leader Cheltenham.
Very helpful service
Ordered a beautiful dining room table and chairs from Neptune. There was a slight nick in one of the table legs which the first delivery drivers noted. A replacement was immediately arranged and today Clint and Marcin arrived with the replacement leg. Everyone has been so polite and helpful. Excellent service.
8 October 2025
Unprompted review
Reply from Neptune - Cheltenham
Dear Mr Buttrick, Many thanks for taking the time to feedback to Neptune Cheltenham regarding your experience recently. I'm so happy everyone was able to support you so quickly and a replacement was sent out. I will feedback that the delivery team were polite and helpful and you were happy with the end result and experience. I look forward to seeing you in store again soon. Best wishes Lee, Store Leader Cheltenham.
Cheltenham shop and delivery service
The service in the Cheltenham shop over a few weeks of decision making was excellent.
Once decided on purchases the delivery of my console, by Clint and Marcin, was faultless. Polite, efficient, punctual and helpful. Thank you Neptune. Delighted with the furniture and pots I have bought.
1 October 2025
Unprompted review
Reply from Neptune - Cheltenham
Dear Susan, Many thanks for taking the time to feedback. Its fantastic to read such a positive review regarding your experience with Neptune Cheltenham and our delivery team. I hope your enjoyment of your Frome console table and accessories continues for years to come.
We very much look forward to you visiting the store again in the future.
Best wishes Lee, Store Leader and the team at Cheltenham.
Stunning!
Stunning! 🤩 excellent quality and it was on sale. I am really happy with my purchase.
18 September 2025
Reply from Neptune - Cheltenham
Hello Barbara, we are glad to hear you are happy with your purchase. Thank you for shopping with us and we look forward to seeing you again soon. Best Wishes Lee, Emma and Team Cheltenham.
Quick delivery and great quality
Picked up a sample tin of the new Polenta paint in store and next day ordered 3 tins (2.5ltrs) which were delivered to home address in less than 3 days. The paint is excellent quality and highly rated by decorator. The colour is great too in hall and stairway.
25 July 2025
Reply from Neptune - Cheltenham
Hello Belinda, thank you for taking the time to leave a review for us. Great that we could help you with your paint order and you love the colour! We look forward to seeing you again in store. Best Wishes, The Cheltenham Team.
A 5 STAR service from Ant and Jason who…
A 5 STAR service from Ant and Jason who did a splendid job installing our Neptune bed and were courteous and considerate at all times!
17 July 2025
Unprompted review
Reply from Neptune - Cheltenham
Hello John, we are so pleased the delivery of your Walton bed went well and you were happy with the premium delivery service provided. Thank you for your review and we hope to see you again soon. Best Wishes, Emma, Lee and the Cheltenham team.
Neptune is a fantastic company to deal…
Neptune is a fantastic company to deal with
Their staff are all so helpful
Such good quality furniture too!
Jackie
Stratford upon Avon
2 July 2025
Reply from Neptune - Cheltenham
Dear Jackie, Many thanks for taking the time to write about your experience with Neptune and particularly the Cheltenham branch. Great to hear the team here were super helpful we do pride ourselves on this. Our furniture is designed to last 100 years so also good to hear you like the quality of the product also. Thank you again and we look forward to seeing you again in store very soon. Enjoy your dining chairs... Best wishes Lee, Store Leader Cheltenham.
Reply from Neptune - Cheltenham
Many thanks for taking the time to leave a review. Great that we could help with your paint order and if you need anything in the future just pop in or call the store and we can help with a new order. Best wishes Lee, Store Leader Cheltenham
Reply from Neptune - Cheltenham
We appreciate your kind words! We're thrilled you enjoyed our service and furniture.
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