National Intensive Reviews 

8,048
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 1,260 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently commend the staff and customer service for being exceptionally helpful, knowledgeable, and patient, providing detailed explanations and a reassuring experience. Many people appreciate the instructors' professionalism and ability to build confidence, making lessons enjoyable and effective. The booking process and overall user experience are often highlighted as easy and efficient, contributing to a smooth start for learners. However, some customers also noted significant issues with instructor allocation and communication, experiencing delays, instructors not showing up, or being assigned multiple instructors who later pulled out. A few other people also felt that the course price was misleading, as it did not always include actual driving lessons, or found the overall service to be more expensive than expected for what was provided.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers praising instructors for being knowledgeable,... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the helpfulness and efficiency... See more

Service

Reviewers mention ambiguous feedback about service, with some customers expressing satisfaction and... See more

Booking process

Customers had ambiguous experiences with the booking process, with some reviewers finding it easy and... See more

User experience

Users describe positive interactions with user experience, with many finding the booking process easy and the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Starting the car was easy but stirring the wheel in the right position and lane was a little difficult, instead me going in circles, I went in square. He could see that I was very nervous, so he lovin... See more

Company replied

Rated 5 out of 5 stars

I did an intensive course, limited time, lot to cover, it was hard, Lindy was very tough and firm, she pushes you to go above and beyond your driving skills, you get to test standard and she pushes yo... See more

Company replied

Rated 5 out of 5 stars

Had a call semi out the blue from this company after googling intensive tests. Received a call from YAD who was very informative, he took time to explain why he was calling that it wasn't to push m... See more

Company replied

Rated 5 out of 5 stars

I spoke to Yad, today and he was very knowledgeable on the UK driving system and how to go forward and book a driving test. He gave me all the information that I needed to help my daughter on her way... See more

Company replied


Company details

  1. Driving School
  2. Drivers License Training School
  3. Learner Driver Training Area

Written by the company

We are amongst one of the largest established providers of intensive driving courses in the UK, We have a hardworking and dedicated team, who arrange the administration while the instructor and yourself have the time to prepare properly for your driving test. You can book anything from 5 - 45 hours with us and include tests if required + other optional training services such as theory training and pass plus scheme.

Our Aim

Written by the company

We are committed to delivering fast-track Intensive Driving Courses for all learner driver experience / abilty. Offering courses in England, Scotland & Wales with home pick up.

100% Refund Guarantee

Book with confidence

Book with confidence
If we fail to allocate a driving instructor within 45 days of making the booking you would be entitled to a refund.

Contact info

Promotion box for National Intensive

10% OFF ANY DRIVING COURSE DEPOSIT

Offer ends 01/01/27 - At checkout USE CODE: TRUST10

4.3

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(8,048)

1,238 reviews in the last 12 months

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Rated 5 out of 5 stars

1st driving instruction allocated kept…

1st driving ing instruction allocated kept changing my 1st lesson booking date and then didn’t turn up for the first lesson and wouldn’t reply to my messages or calls. I was then allocated a 2nd driving instructor SALIM. He was perfect. He called me straight away after allocation, introduced he’s self, asked about my driving experience and booked my 1st lesson straight away. 1st lesson I was nervous but the way Salim spoke and explained things to me I settled down very quickly. At the end he said he was very impressed with me and didn’t see any reason why I shouldn’t pass which gave me confidence. Salim always sent me lesson reminders day before and on the day. On the day of the test I was very nervous at the beginning but the way Salim spoke, explained and guided me I got my confidence back and PASSED 1st time. I don’t think I would have passed with out Salim. I would definitely pass he’s details on to other learner drivers without hesitation.

10 June 2026
National Intensive logo

Reply from National Intensive

Thank you so much for sharing your experience. We’re really sorry to hear that your first instructor let you down — that’s not the standard we aim for. We’re glad we were able to put things right quickly by allocating Salim, and it’s wonderful to hear how supportive, organised, and reassuring he was from the very first call.

It’s fantastic that his clear explanations, calm approach, and consistent communication helped you build confidence and feel fully prepared for your test. Passing first time is an amazing achievement, and Salim will be thrilled to hear how much his guidance meant to you. Thank you for recommending him to others — we truly appreciate it.

Regards,

National Intensive

Rated 5 out of 5 stars

I would wholeheartedly recommend Sam…

I would wholeheartedly recommend Sam (/Azeem) to anyone as a driving instructor.

Sam brings a wealth of experience and boundless knowledge, and so clearly loves to impart every last bit of what he knows to his students. His experience allowed him to quickly work out my strengths and weaknesses as a student and he tailored each session to my needs, allowing me to continually develop my skills, confidence, and understanding, and challenging me to make progress while always taking time to reassert the foundational principles that he'd taught.

Sam's approach blends honesty and instruction with empathy, kindness, fairness, and laughter, and he put me at ease even when facing aspects of driving that scared me the most. Sam is always as flexible as possible for his students and offered so much support, especially as the test came closer.

I'll definitely miss our chats, and the opportunity to learn about the areas we drove through, but I will never forget Sam's mantra: 'Just Chill and Drive!'

Thanks, Sam!

Andy Ede, June 2026 - passed with 2 minors

8 June 2026
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Reply from National Intensive

Thank you for taking the time to leave such a detailed and heartfelt review, Andy. We’re so pleased to hear that Sam (Azeem) provided the perfect blend of experience, structure, empathy, and encouragement throughout your course. It’s great to know his tailored sessions and supportive approach helped you grow in confidence and overcome the parts of driving you found most challenging.

Congratulations on passing your test with 2 minors — a fantastic result. We truly appreciate your recommendation and will ensure Sam receives your wonderful feedback.

Regards,

National Intensive

Rated 5 out of 5 stars

Had very good communication with Laurie…

Had very good communication with Laurie from the office.
Very efficient.

8 June 2026
Unprompted review
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Reply from National Intensive

Thank you for your fantastic review, Alan. We're pleased to hear that you had such a positive experience with Laurie and found the communication efficient and helpful.

We'll be sure to pass on your kind feedback to Laurie. Thank you for choosing us, and we wish you all the best with your driving journey!

Regards
NI Team

Rated 5 out of 5 stars

Rachel was very helpful!

Rachel was very helpful and patient! Thanks so much :)

9 June 2026
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Reply from National Intensive

Thank you for your wonderful review, Emily. We're delighted to hear that Rachel was so helpful and patient throughout the process. We'll be sure to pass on your kind words to her.

We really appreciate your feedback and wish you all the best with your driving journey!

Regards
NI Team

Rated 5 out of 5 stars
National Intensive logo

Reply from National Intensive

Thank you for your kind review. We're delighted to hear that you found our service excellent and our team polite and professional. Providing a high standard of customer service is very important to us, and we appreciate you taking the time to share your feedback.

We wish you all the best and thank you for choosing us.

Regards
NI Team

Rated 5 out of 5 stars

Enquiry with Yad

Spoke to Yad had an enquiry before booking my course, gave me all the info I needed answered all my questions was super full helpful and so friendly!

Gave me a discount code!

Thank you!

9 June 2026
Unprompted review
National Intensive logo

Reply from National Intensive

Thank you so much for your lovely review! We’re delighted to hear that Yad was able to answer all your questions and support you before booking. It’s great to know you found him friendly and helpful.

We really appreciate you taking the time to share your experience.

Regards,

National Intensive

Rated 5 out of 5 stars

Kate was very helpful with replying to…

Kate was very helpful with replying to my email thank you

8 June 2026
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Reply from National Intensive

Thank you so much for your review!

We’re really glad to hear that Kate was helpful with your email. We’ll be sure to pass your kind words on to her.

Regards,

National Intensive

Rated 4 out of 5 stars

Yad was very helpful in explaining…

Yad was very helpful in explaining everything I needed to. He simplified the whole process.

8 June 2026
Unprompted review
National Intensive logo

Reply from National Intensive

Thank you for your kind review. We're delighted to hear that Yad was so helpful and made the process easy to understand. We pride ourselves on providing clear guidance and support throughout the journey, and it's great to know that Yad was able to do that for you.

We appreciate your feedback and wish you all the best moving forward.

Regards
NI Team

Rated 5 out of 5 stars

Yad was really helpful with my enquiry

Yad was really helpful with my enquiry, kindly providing very honest and constructive advice. I really appreciated the encouraging attitude towards my situation too, thank you!

8 June 2026
Unprompted review
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Reply from National Intensive

Hello Jada,

Thank you for your feedback. We will pass this on to Yad for you.

Regards,
National intensive

Rated 5 out of 5 stars

I've just spoken to a lovely and…

I've just spoken to a lovely and helpful lady called Rachel I am happy with the outcome she helped put my mind at immediate ease with some very important questions that I had before sitting my practical driving test much appreciated Rachel.
Thank you. From Carol Wright

5 June 2026
National Intensive logo

Reply from National Intensive

Thank you so much for your wonderful 5-star review, Carol.

We're delighted to hear that Rachel was able to answer your important questions and put your mind at ease before your practical driving test. We understand how nerve-racking this stage can be, and it's great to know that Rachel's support helped give you confidence and reassurance.

We’ll be sure to pass on your kind words to Rachel—she’ll be thrilled to hear your feedback.

Thank you for choosing National Intensive, and we wish you the very best of luck with your driving test!

Kind regards,
The National Intensive Team

Rated 5 out of 5 stars

It was Very good

It was Very good

5 June 2026
Unprompted review
National Intensive logo

Reply from National Intensive

Hi Zuzanna

Thanks for your feedback. We appreciate you taking the time.

Regards
National Intensive

Rated 5 out of 5 stars

Lovely lady

Excellent driving instructor. Would recommend

1 June 2026
Unprompted review
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Reply from National Intensive

Hi Paul

Thanks for your review. We are happy that you are enjoying your course and are also happy with your instructor, Shazia.

Regards
National Intensive

Rated 3 out of 5 stars

Website easy to navigate but info on app bit delay

I like the process through the website easy and straightforward.
But afterwards the process to contact the driver instructor a bit confused as National intensive send the he instructor driver info to my email but he didn't have my info still about me. And for both of us we didn't have a full info on the app.

The instructor driver good professional. Quick with replying and finding solutions so lessons could start as soon as possible.

3 June 2026
Unprompted review
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Reply from National Intensive

Hi Naiane

Thank you for your feedback.

Your instructor claimed the course on our system and has full access to your information on his instructor portal. I apologise if there was some confusion about that.

I can see that you are happy with your instructor despite this. Good luck with the rest of your course.

Regards
National Intensive

Rated 5 out of 5 stars

booking the course through James…

booking the course through James everything was so easy. James booked my lessons for me with Muhammed who was superb (I passed 1st time with only a couple if minor errors).
James booked my theory and once passed then got my test booked in.
Throughout the learning experience James answered any questions really quickly.
I would not hesitate to use National intensive and i do & will recommend them to anyone starting to learn to drive
All in all James & National intensive have been fantastic

29 May 2026
Unprompted review
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Reply from National Intensive

Thank you for your fantastic 5-star review, Wayne!

Congratulations on passing your test first time with only a couple of minor faults – that's a brilliant achievement!

We're delighted to hear that James made the entire process straightforward for you, from booking your lessons, theory test, and practical test, to being on hand to answer your questions throughout your journey. It's also wonderful to hear that Muhammed provided such excellent instruction and helped you build the skills and confidence needed to pass.

Your recommendation means a great deal to us, and we're grateful that you chose National Intensive for your driving journey. We'll be sure to pass your kind comments on to both James and Muhammed.

Wishing you many years of safe and enjoyable driving!

Regards
NI Team

Rated 5 out of 5 stars

Great refresher for theory tests

I’ve been practising my theory outside of the national intensive course, but I wanted to do the theory programme they offered to cover all bases. Yad was my mentor and was very helpful and informative. I felt comfortable asking any questions.

2 June 2026
Unprompted review
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Reply from National Intensive

Hello Emi,

Thank you for your feedback. We will pass this on to Yad for you.

Regards,
National intensive.

Rated 5 out of 5 stars

Yad (Theory Test Course Leader) did a…

Yad (Theory Test Course Leader) did a fantastic job, whole session was clear and informative and he was both helpful and an excellent trainer.

2 June 2026
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Reply from National Intensive

Hello David,

Thank you for your feedback. We will pass this on to Yad for you.

Regards,
National intensive.

Rated 5 out of 5 stars

Emma Was fantastic had some customer…

Emma Was fantastic had some customer support from her via an email conversation she went above and beyond to ensure I was a happy customer outstanding customer service as well as excellent patience and understanding of the situation and how to resolve it the best way for both parties Emma deserves a pay rise

2 June 2026
Unprompted review
National Intensive logo

Reply from National Intensive

Thank you so much for your wonderful 5-star review, Alfie!

We're delighted to hear that Emma was able to provide the support you needed and that she went above and beyond to ensure a positive outcome. We pride ourselves on delivering excellent customer service, and it's fantastic to know that Emma's patience, understanding, and dedication made such a positive impression.

We'll be sure to pass your kind words on to Emma and the wider team—they'll mean a great deal. Thank you for choosing National Intensive, and we wish you all the best on your driving journey!

Regards
National Intensive

Rated 5 out of 5 stars

Thank you

The booking, assistance from cluster services and provided instructor were great. I passed. Thank you.

1 June 2026
National Intensive logo

Reply from National Intensive

Hello Adam,

Thank you for your feedback.

Regards,
National intensive.

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