Starting the car was easy but stirring the wheel in the right position and lane was a little difficult, instead me going in circles, I went in square. He could see that I was very nervous, so he lovin... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I did an intensive course, limited time, lot to cover, it was hard, Lindy was very tough and firm, she pushes you to go above and beyond your driving skills, you get to test standard and she pushes yo... See more
Company replied
Had a call semi out the blue from this company after googling intensive tests. Received a call from YAD who was very informative, he took time to explain why he was calling that it wasn't to push m... See more
Company replied
I spoke to Yad, today and he was very knowledgeable on the UK driving system and how to go forward and book a driving test. He gave me all the information that I needed to help my daughter on her way... See more
Company replied
Company details
Written by the company
We are amongst one of the largest established providers of intensive driving courses in the UK, We have a hardworking and dedicated team, who arrange the administration while the instructor and yourself have the time to prepare properly for your driving test. You can book anything from 5 - 45 hours with us and include tests if required + other optional training services such as theory training and pass plus scheme.
Our Aim
Written by the company
- We are committed to delivering fast-track Intensive Driving Courses for all learner driver experience / abilty. Offering courses in England, Scotland & Wales with home pick up.
100% Refund Guarantee
Book with confidence
If we fail to allocate a driving instructor within 45 days of making the booking you would be entitled to a refund.
Contact info
Cheadle Place, Stockport Road, Cheadle Point, Cheadle, SK8 2JX , Manchester, United Kingdom
- 0161 204 3790
- office@nationalintensive.com
- www.nationalintensive.com
10% OFF ANY DRIVING COURSE DEPOSIT
4.3
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Website easy to navigate but info on app bit delay
I like the process through the website easy and straightforward.
But afterwards the process to contact the driver instructor a bit confused as National intensive send the he instructor driver info to my email but he didn't have my info still about me. And for both of us we didn't have a full info on the app.
The instructor driver good professional. Quick with replying and finding solutions so lessons could start as soon as possible.
3 June 2026
Unprompted review
Reply from National Intensive
Hi Naiane
Thank you for your feedback.
Your instructor claimed the course on our system and has full access to your information on his instructor portal. I apologise if there was some confusion about that.
I can see that you are happy with your instructor despite this. Good luck with the rest of your course.
Regards
National Intensive
booking the course through James…
booking the course through James everything was so easy. James booked my lessons for me with Muhammed who was superb (I passed 1st time with only a couple if minor errors).
James booked my theory and once passed then got my test booked in.
Throughout the learning experience James answered any questions really quickly.
I would not hesitate to use National intensive and i do & will recommend them to anyone starting to learn to drive
All in all James & National intensive have been fantastic
29 May 2026
Unprompted review
Reply from National Intensive
Thank you for your fantastic 5-star review, Wayne!
Congratulations on passing your test first time with only a couple of minor faults – that's a brilliant achievement!
We're delighted to hear that James made the entire process straightforward for you, from booking your lessons, theory test, and practical test, to being on hand to answer your questions throughout your journey. It's also wonderful to hear that Muhammed provided such excellent instruction and helped you build the skills and confidence needed to pass.
Your recommendation means a great deal to us, and we're grateful that you chose National Intensive for your driving journey. We'll be sure to pass your kind comments on to both James and Muhammed.
Wishing you many years of safe and enjoyable driving!
Regards
NI Team
Great refresher for theory tests
I’ve been practising my theory outside of the national intensive course, but I wanted to do the theory programme they offered to cover all bases. Yad was my mentor and was very helpful and informative. I felt comfortable asking any questions.
2 June 2026
Unprompted review
Reply from National Intensive
Hello Emi,
Thank you for your feedback. We will pass this on to Yad for you.
Regards,
National intensive.
Yad (Theory Test Course Leader) did a…
Yad (Theory Test Course Leader) did a fantastic job, whole session was clear and informative and he was both helpful and an excellent trainer.
2 June 2026
Reply from National Intensive
Hello David,
Thank you for your feedback. We will pass this on to Yad for you.
Regards,
National intensive.
Emma Was fantastic had some customer…
Emma Was fantastic had some customer support from her via an email conversation she went above and beyond to ensure I was a happy customer outstanding customer service as well as excellent patience and understanding of the situation and how to resolve it the best way for both parties Emma deserves a pay rise
2 June 2026
Unprompted review
Reply from National Intensive
Thank you so much for your wonderful 5-star review, Alfie!
We're delighted to hear that Emma was able to provide the support you needed and that she went above and beyond to ensure a positive outcome. We pride ourselves on delivering excellent customer service, and it's fantastic to know that Emma's patience, understanding, and dedication made such a positive impression.
We'll be sure to pass your kind words on to Emma and the wider team—they'll mean a great deal. Thank you for choosing National Intensive, and we wish you all the best on your driving journey!
Regards
National Intensive
Thank you
The booking, assistance from cluster services and provided instructor were great. I passed. Thank you.
1 June 2026
Reply from National Intensive
Hello Adam,
Thank you for your feedback.
Regards,
National intensive.
Driving Lessons
Hi Team is helpful booking procedure are good need bit improvement in marketing
1 June 2026
Reply from National Intensive
Thank you for your feedback.
We're pleased to hear that you found our booking process helpful and easy to use. We also appreciate your comments regarding our marketing and are always looking for ways to improve how we communicate our services and support our customers.
Thank you for taking the time to share your experience, and we wish you all the best with your driving journey.
Regards
NI Team
Reply from National Intensive
Hello Lynne,
Thank you for your feedback. We will pass this on to Yad for you.
Regards,
National intensive.
He was very friendly and helpful
He was very friendly and helpful. My son had a great first lesson, thank you
30 May 2026
Unprompted review
Reply from National Intensive
Hi there,
We really appreciate your feedback; please don't hesitate to reach out should you have any queries or concerns.
Kind regards,
National Intensive.
DO NOT RECOMMEND
DO NOT RECOMMEND. Booked an intensive course could not furfill the dates I was told I was booking for. And refused to give a refund. AVOID
30 May 2026
Unprompted review
Reply from National Intensive
Thank you for your feedback. After checking our system, we are unable to locate any booking under the name provided, so we cannot verify that you booked a course with us. If you believe this is an error, please contact our support team with your full name and postcode so we can investigate properly.
Your statement that we “could not fulfil the dates” and “refused to give a refund” is not correct.
Under our terms and conditions — which all customers agree to at the time of booking — if we are genuinely unable to fulfil a booking, a refund is issued. This is our standard process and is always honoured.
Without a matching file or booking record, we cannot confirm any details of your claim.
Regards,
National Intensive
I booked with National Intensive and…
I booked with National Intensive and was assigned Chely as an instructor. I have no issues with her personally, whether or not she is certified. However, I want to point out that I did not go to the testing centre with her because she refused to take me. As a result, I had to pay for another rental car, which ended up costing me a lot.
At the very least, please acknowledge that both you and the instructor did not fulfil your responsibilities properly. Instead of accusing the learner of being unprepared for the test, I want to clarify that I am indeed ready for it, thank you very much.
It is unprofessional to handle the situation this way. Please do your job properly.
Regards,
Hanna
29 May 2026
Unprompted review
Reply from National Intensive
Thank you for taking the time to share your feedback. I want to address your concerns clearly and respectfully.
Cheryl is a fully qualified driving instructor, and as part of our compliance process, every instructor must provide their DVSA badge and credentials before they are permitted to take on any learner through our company. We only work with certified professionals.
Instructors also have a duty of care — not only to you as the learner, but also to the examiner who gets into the car with you on test day. If an instructor believes a learner is not at a safe or test‑ready standard, they are professionally obligated to make that clear. This is not a personal judgment; it is a safety requirement.
After reviewing your file, I can see that the test was unfortunately not passed. Cheryl, as the professional, would have been aware that you were unlikely to meet the test standard at that time, which is why she was not prepared to take you to the test centre in her vehicle.
I understand this was frustrating, and I am sorry you feel unhappy with how the situation unfolded. However, this process — including the instructor’s right to refuse use of their vehicle if they believe a learner is not test‑ready — is clearly stated within our terms and conditions, which were agreed to at the time of booking.
We do take your feedback seriously, and we appreciate you raising your concerns.
Regards,
National Intensive
The app is a pain but…
The app is a pain, the process to automated and generic, but the instructor is awesome, my daughter delighted and the cost great value
29 May 2026
Unprompted review
Reply from National Intensive
Hi there,
We really appreciate your feedback; please don't hesitate to reach out should you have any queries or concerns.
Kind regards,
National Intensive.
Yad was very helpful and patient
Yad the Project Trainer was very helpful in delivering the Zoom Lesson explained the concepts well so I understood it
28 May 2026
Reply from National Intensive
Thank you so much for your feedback.
I’m really glad to hear that Yad delivered the Zoom lesson clearly and helped you understand the concepts with confidence. He’ll be delighted to know his support made a difference.
Regards,
National Intensive
It was an easy system to work around…
It was an easy system to work around and the instructor Anthony riches was amazing at his job. Passed first time with his excellent guidance couldn’t be more grateful.
28 May 2026
Reply from National Intensive
Thank you so much for sharing your experience.
We’re thrilled to hear you found the system easy to use and that Anthony provided such excellent guidance throughout your son’s lessons. Passing first time is an amazing achievement, and we’re so glad he felt supported every step of the way.
Huge congratulations — and thank you again for choosing us.
Regards,
National Intensive
I paid for a fast rack course it took…
I paid for a fast rack course it took over a year for them to bother contacting me back and booking my test then I started messaging my instructor 3 months before my test and all he done was ignore me and then said I didn’t give him enough time to give me lessons, hands down worse experience with a company and they are refusing to give me back the money the say the ow me because they gave it to my instructor
28 May 2026
Unprompted review
Reply from National Intensive
Thank you for your review.
We do need to state clearly that what you have written is not true.
We would never ignore a pupil for over a year — that is simply not how our company operates, and it does not reflect the experience of the thousands of pupils we support each year.
We have checked our system thoroughly and cannot locate any booking under the name you provided, so we are unable to verify that you actually booked with us. Without the correct details, we cannot investigate your claim or confirm that this situation relates to our company at all.
We take feedback seriously, and we are more than willing to look into this further. To do that, we need the full name, email address, and booking reference used at the time of purchase so we can confirm whether this booking exists in our system.
As you can see from our many genuine customer reviews, we are a reputable company, and we do not operate in the way you have described.
Please contact us directly with the correct details so we can assist you properly.
Regards,
National Intensive
Just booked my son in for intensive
Just booked my son in for intensive. Yad was very helpful explaining the options to me. Thanks
28 May 2026
Unprompted review
Reply from National Intensive
Thank you so much for your lovely feedback.
I’m really glad to hear you’ve booked your son in and that Yad was able to clearly explain all the options. We’re always here to make the process as smooth and supportive as possible.
Regards,
National Intensive
Reply from National Intensive
Thank you for your kind words!
I’m really glad to hear you found the service polite, clear, and helpful with your enquiry. It’s always great to know when we’ve been able to support someone quickly and efficiently.
If you ever need anything else, we’re always happy to help.
Regards,
National
Intensive
SCAMMERS
They are terrible, very slow, they will not book your test and will also not refund your money. I REPEAT DO NOT BOOK WITH THEM, THEY ARE SCAMMERS. The reference number is 263498076 so it was definitely them I dealt with and its not an unprompted review. This is my actual experience, very terrible business and organisation. I can also post all the emails I got from them, very terrible people
28 May 2026
Unprompted review
Reply from National Intensive
edit
Hello,
We are unsure whether this review relates to the course you booked with us, as the course name mentioned in your review does not match our records.
When you enrolled, you were given a completion date of July, and your test was booked for June. We are currently working hard to allocate an ADI for your upcoming test and are making every effort to ensure everything is in place as soon as possible.
For this reason, we do not fully understand the concerns raised in your review, as they do not appear to reflect the current status of your booking. If there has been any misunderstanding or if you have specific issues that need addressing, please contact us directly and we will be happy to help.
We take comments like this very seriously, but we must clarify that what you’ve stated is not true.
We have checked our system thoroughly and cannot find any booking under the name you provided, so we’re unable to verify that you booked with us at all. If you believe this is an error, please contact us directly so we can investigate properly.
As you can see from our many genuine customer reviews, we are a reputable company, and we do not operate in the way you’ve described. We always process refunds in line with our policy.
Regards,
National Intensive
Instructor was great
Instructor was great, his style of teaching was very suitable to my needs.
Polite
On time
Knowledgeable
28 May 2026
Unprompted review
Reply from National Intensive
Thank you for sharing your experience. We’re delighted to hear that your instructor’s teaching style suited your needs so well. It’s great to know you found them polite, on time, and knowledgeable — the exact qualities we aim to deliver in every lesson.
We appreciate your feedback and are glad your session was such a positive one.
Regards,
National Intensive
Booking my driving course
I spoke with a lovely man, Yad. Who was extremely helpful and confident in his knowledge of the driving courses and the Alert system.
Overall it was a pleasant phone call experience which left me confident choosing this company for my driving course experience. Thank you Yad.
27 May 2026
Unprompted review
Reply from National Intensive
Thank you so much for sharing your experience. We’re delighted to hear that Yad made such a positive impression and provided you with clear, confident guidance on our driving courses and the Alert system. He’ll be thrilled to know his support helped you feel assured in choosing us for your driving journey.
We appreciate your kind words and look forward to being part of your driving course experience.
Thank you again for taking the time to leave this lovely review.
Regards,
National Intensive
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