Starting the car was easy but stirring the wheel in the right position and lane was a little difficult, instead me going in circles, I went in square. He could see that I was very nervous, so he lovin... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I did an intensive course, limited time, lot to cover, it was hard, Lindy was very tough and firm, she pushes you to go above and beyond your driving skills, you get to test standard and she pushes yo... See more
Company replied
Had a call semi out the blue from this company after googling intensive tests. Received a call from YAD who was very informative, he took time to explain why he was calling that it wasn't to push m... See more
Company replied
I spoke to Yad, today and he was very knowledgeable on the UK driving system and how to go forward and book a driving test. He gave me all the information that I needed to help my daughter on her way... See more
Company replied
Company details
Written by the company
We are amongst one of the largest established providers of intensive driving courses in the UK, We have a hardworking and dedicated team, who arrange the administration while the instructor and yourself have the time to prepare properly for your driving test. You can book anything from 5 - 45 hours with us and include tests if required + other optional training services such as theory training and pass plus scheme.
Our Aim
Written by the company
- We are committed to delivering fast-track Intensive Driving Courses for all learner driver experience / abilty. Offering courses in England, Scotland & Wales with home pick up.
100% Refund Guarantee
Book with confidence
If we fail to allocate a driving instructor within 45 days of making the booking you would be entitled to a refund.
Contact info
Cheadle Place, Stockport Road, Cheadle Point, Cheadle, SK8 2JX , Manchester, United Kingdom
- 0161 204 3790
- office@nationalintensive.com
- www.nationalintensive.com
10% OFF ANY DRIVING COURSE DEPOSIT
4.3
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Refunded
This is my experience only and may not be the majority view.
I found it diffcult to obtain an instructor for training and eventually National Intensive have agreed to refund me my deposit minus admin fee of £100.
This is some progress on my matter.
18 June 2026
Unprompted review
Reply from National Intensive
EDIT
We do not have anyone registered in our database under the name you have provided. As you have declined to provide any further details that would allow us to identify you, we must conclude that you are not one of our customers.
We have been advised by Trustpilot that you have declined to provide any further information that would enable us to identify your account and investigate your concerns more thoroughly.
we are not in a position to conduct a meaningful investigation or provide a substantive a further response.
In the absence of any further details, we now consider this matter closed. Should you wish to provide sufficient information in the future to allow us to identify your booking and review your concerns, we would be happy to revisit the matter.
Thank you for your review.
We have searched our records and cannot find any customer or course booking that matches the name used on this review. Before we can investigate these allegations, please provide your course ID or the email address associated with the booking.
We must also challenge a number of the statements made in your review. Our records and procedures show that when an ADI (Approved Driving Instructor) is allocated to a course, an automated email is immediately sent to the customer confirming the allocation and providing the instructor's details. We therefore do not recognise the account you have described.
If you did book with us, we invite you to provide your course ID or registered email address so that we can review the matter thoroughly. Until then, we are unable to verify that you were a customer of ours, and the claims made in this review cannot be substantiated against any record we hold.
We remain happy to investigate once sufficient information is provided.
Regards
NI Team
Reply from National Intensive
Hi there,
We really appreciate your feedback; please don't hesitate to reach out should you have any queries or concerns.
Kind regards,
National Intensive.
James was very helpful with my enquiry…
James was very helpful with my enquiry and got sorted quickly
19 June 2026
Unprompted review
Reply from National Intensive
Thank you for your 5-star review, Raymond.
We're delighted to hear that James was able to assist with your enquiry and get everything sorted quickly. We pride ourselves on providing efficient and helpful customer service, so it's great to know your experience reflected that.
We appreciate your feedback and wish you all the best with your driving journey.
Regards,
National Intensive
Scammers!
Upon initial communication with this company it was fantastic..until it wasn't.
This company charged us £379.99 to book tests on my husbands behalf, however the law changed, so apart from booking one test for £62, what else did they provide for that money?
We then paid the instructor for 10 hours worth of lessons (as my husband has a license in another country and has driven here but after 12 months this isn't allowed) we paid £340 which is apparently the norm now. The driving instructor has now told my husband he needs 4 more hours worth of lessons (now charged at £40 a lesson???) and £195 for the day of his test.
We are really not happy with the service we've paid for and think, to be honest, this is one big scam!! We could of done it for a fraction of the cost had we of done it ourselves (which we have done as we've booked another test as my husband couldn't make the one they'd booked for him and they will get the refund!!)
AVOID!
19 June 2026
Unprompted review
Reply from National Intensive
Thank you for your feedback.
Unfortunately, we are unable to fully investigate or respond to your comments as we cannot identify you from the information provided, and you do not appear to be on any file we currently hold. If you would like us to review your case in detail, please contact us directly with your course ID and candidate details.
From the information in your review, it appears that the candidate may not have been test-ready at the point of the practical test. Driving instructors have a professional responsibility to assess a candidate's readiness and may recommend additional training where necessary to improve the chances of a successful outcome.
If all hours included within the course package had already been completed, any further lessons required before the test would be chargeable by the ADI (Approved Driving Instructor). Similarly, test-day fees and vehicle hire charges are standard instructor charges and would apply where additional time or services are required beyond those included in the original package.
We would welcome the opportunity to review your concerns properly. Please contact our customer support team with your course ID so we can investigate and provide a full response.
Regards
NI Team
Rachel answered all my questions.
Rachel answered all my questions and gave me all the information I was looking for. She was polite and friendly and walked me through each step.
18 June 2026
Reply from National Intensive
Thank you for taking the time to leave such a positive review.
We're delighted to hear that Rachel was able to answer all of your questions and provide the information you needed. Delivering clear guidance and support throughout the process is something we strive for, so it's great to know that Rachel's friendly and professional approach made a positive impression.
We will be sure to pass your kind comments on to Rachel. Thank you for choosing National Intensive, and we wish you every success with your driving journey.
Regards
NI Team
Avoid avoid !!!!!!!
Where do i start with this company. I paid over a thousand pound to get messed about left right and centre. My first instructor they gave me never turned up and never messaged me to let me know, my second one was someone who wasnt even in the area i was so he couldn't do it, my third one well well well this one was falling asleep while i was driving also had someone in the back of the car and asked me to drop them off at a bus stop which i did and the guy in the back got out handing the instructor cash which is dodgy if you tell me, the forth one he was ok but brought my confidence down so much by telling me im going to fail, and he was always late would drop me off 20 minutes early too making it that he owes me more time which i never got back, he shouted at me for not overtaking a cyclist but i couldn't because there was a bus on my right. Stopped 20 minutes to go toilet, stopped again for petrol which im pretty sure your meant to fill up before a lesson, would always drive me in areas my test wasn't in. Wouldnt do lessons in my car even though i was insured for him to do the lessons in my car, made me feel really uncomfortable. Also paid an extra £60 to get a earlier test which never got but i did get a refund on that. All I'm saying is avoid national intensive at all costs. Do not waste your money and time. Im lucky i passed after taking lessons with someone else who was amazing.
10 June 2026
Unprompted review
Reply from National Intensive
We are sorry that you were dissatisfied with your experience and appreciate you taking the time to share your feedback.
We take all complaints seriously and investigated the concerns raised with the instructors involved. It is important to note that some of the events described in your review are disputed by the instructors, and their accounts differ significantly from the version presented here.
In relation to the allegation that an instructor fell asleep during a lesson, the instructor strongly denies this occurred. We asked for any supporting evidence that could assist our investigation, but none was provided.
Regarding lessons being conducted in an instructor's vehicle rather than a pupil's own car, Approved Driving Instructors are under no obligation to provide lessons in a student's vehicle. Many instructors will only teach in a dual-controlled vehicle for safety and insurance reasons, which is entirely reasonable and in line with industry practice.
With regard to comfort breaks during longer lesson sessions, instructors are permitted to take reasonable breaks, including toilet breaks and short stops where necessary. These are often unavoidable during intensive courses that involve many hours of tuition.
While we accept that this was your experience and perception of events, there are significant differences between your account and the information provided by the instructors involved. As such, this ultimately represents a difference in perspective regarding a number of the matters raised.
We are pleased that you went on to pass your driving test and wish you all the best with your future driving.
Regards
NI Team
Yad was incredibly helpful
Yad was incredibly helpful gave me all of the information i was asking for in a clear and concise manner and when he wasnt certain he was able to promise something he ssaid as much and asked me to send in an email with my request so he was able to double check without giving any false promises that were unfulfillable. Wonderful telephoe call after a very angry one with another company.
17 June 2026
Unprompted review
Reply from National Intensive
Thank you for your review. We’re really pleased to hear that Yad was so helpful and clear, giving you accurate information and double‑checking anything he wasn’t certain about. It’s great to know the call felt reassuring after a difficult experience elsewhere.
Regards
National Intensive
Regional differences
Had some difficulties with where I was originally trying to get a test (Cornwall), they need to be more up front with what they can actually offer as some regions have limited instructor availability and national intensive don’t seem to have their own. However, they were understanding with compensation and Emma was very helpful.
17 June 2026
Unprompted review
Reply from National Intensive
Thank you for your feedback. We’re sorry for the difficulties in Cornwall, as availability can be limited in that region. We’re glad Emma was so supportive.
Regards,
National Intensive
Driving instructor was great
Driving instructor was great! Made you feel very comfortable and confident in driving. Would highly recommend.
17 June 2026
Reply from National Intensive
Thank you for your lovely review. We’re so pleased to hear your instructor made you feel comfortable and confident. Highly recommending us means a lot.
Regards,
National Intensive
Emma was really helpful and very quick…
Emma was really helpful and very quick at correcting information she had given which was incorrect, double checking with her managers to make sure! Couldn't have done any more.
17 June 2026
Unprompted review
Reply from National Intensive
Thank you so much for your review. We’re really pleased to hear that Emma was helpful and quick to correct the information, double‑checking everything with her managers to make sure you had the right details. She’ll be delighted to know her efforts made a difference.
Regards,
National Intensive
Reply from National Intensive
Thanks so much for your review! We’re really glad to hear Yad was such a great help. I’ll be sure to pass your message on to him.
Regards,
National Intensive
YAD - Excellent service
Had a call semi out the blue from this company after googling intensive tests. Received a call from YAD who was very informative, he took time to explain why he was calling that it wasn't to push me into booking a course it was simply to give me additional information so I had more knowledge to hand.
YAD was patient and very helpful and willing to explain everything in detail.
I was very impressed indeed
17 June 2026
Unprompted review
Reply from National Intensive
Hello
Many thanks for your feedback, much appreciated. We always aim to offer the best service possible and we are glad to hear you are happy.
Regards,
National Intensive.
APPALLING
APPALLING. STOLE OUR MONEY. ZERO CONTACT FROM DRIVING INSTRUCTORS ZERO ACCOUNTABILITY AT NATIONAL INTENSIVE.
DO NOT USE UNDER ANY CIRCIMSTANCE.
17 June 2026
Unprompted review
Reply from National Intensive
We are sorry to hear that you feel this way and understand your frustration regarding the situation.
We would like to clarify that National Intensive has been actively trying to assist in resolving this matter and has maintained communication regarding the issues that arose with the instructor. While the lessons were paid directly to the instructor rather than to National Intensive, which unfortunately means we are unable to issue a refund ourselves, we have been making efforts to liaise with the instructor on your behalf.
We remain willing to help you pursue the matter further and can provide any information or documentation we hold that may assist you in recovering your funds through the appropriate legal channels.
Please contact us directly so we can continue working with you towards a resolution.
Regards
Ni Team
National intensive
I have worked with National intensive for more than 10 years as an instructor and have found them to be professional, organised, and supportive. Communication with both instructors and students is clear, and courses are scheduled efficiently. The company genuinely focuses on helping learners achieve their driving goals while maintaining high teaching standards. I have enjoyed being part of the team and would recommend them to both learners and fellow instructors.
15 June 2026
Reply from National Intensive
Thank you for your kind words and for your dedication over the past 10 years. We greatly appreciate your commitment to our learners and the high standards of instruction you consistently provide.
It's wonderful to hear that you have found our team professional, organised, and supportive. We work hard to ensure clear communication, efficient course scheduling, and a positive experience for both instructors and students.
Thank you for being such a valued member of the National Intensive team. We look forward to continuing to work together and helping even more learners achieve their driving goals.
Regards
NI Team
Kate is the best
Kate is the best. She is polite and very prompt with her all correspondence.
She always makes sure she resolves all issues quickly.
15 June 2026
Reply from National Intensive
Thank you for your wonderful feedback, Ama! We're so pleased to hear that Kate provided such a positive experience. Her professionalism, prompt communication, and dedication to resolving issues quickly are qualities we truly value. We'll be sure to share your kind words with her. Thank you for taking the time to leave a review and for choosing National Intensive!
Regards
NI Team
I spoke with Yad this afternoon
I spoke with Yad this afternoon, who explained the process in further detail and he was extremely helpful.
15 June 2026
Unprompted review
Reply from National Intensive
Hello Chloe,
Thank you for your feedback. I will pass this onto Yad.
Regards,
National intensive
Rachel - Call query
The call operator Rachel was very helpful with the question I had after my lesson about payment and also about how the lessons etc work. Was a very pleasant experience talking to her and a phone call made easy for someone who generally doesn't like phone calls. So very much appreciated.
15 June 2026
Reply from National Intensive
The call operator Rachel was very helpful with the question I had after my lesson about payment and also about how the lessons etc work. Was a very pleasant experience talking to her and a phone call made easy for someone who generally doesn't like phone calls. So very much appreciated.
Regards
NI Team
Yan was really helpful
Yan was really helpful
Went though everything with me
Would really recommend
15 June 2026
Unprompted review
Reply from National Intensive
Thank you so much for your review. We are really pleased to hear that Yan was so helpful and took the time to go through everything with you. We truly appreciate your recommendation.
Regards,
National Intensive
Pass
My instructor sadegh was excellent and helped me pass within 12 hours or lessons with only 2 minors.
15 June 2026
Unprompted review
Reply from National Intensive
Thank you so much for your review. We’re delighted to hear how much you enjoyed learning with Sadegh. It’s fantastic that his guidance helped you pass after just 12 hours of lessons, and with only 2 minors. We’ll be sure to pass on your kind words.
Regards,
National Intensive
I am very happy with this wonderful and…
I am very happy with this wonderful and attentive team, always willing to help us, thank you so much ☺️ 🙏🏼.
Mislene
12 June 2026
Unprompted review
Reply from National Intensive
Thank you so much, Mislene. We’re delighted to hear you’re happy with our wonderful and attentive team. We’re always here to help and truly appreciate your kind words and support.
Regards,
National Intensive
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.