Mr Clutch Reviews 

4,208
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 510 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the reliable and efficient service, highlighting the friendly and helpful staff. Many appreciate the clear communication, honest advice, and competitive pricing, finding the booking process easy and seamless. Excellent customer service is frequently mentioned, with staff often going the extra mile for prompt, professional assistance. However, some customers noted issues with workmanship, including damaged parts or incomplete work, leading to unexpected costs. A few also felt customer service was unhelpful when problems arose, experiencing poor communication or denial of responsibility. Additionally, some reviewers mentioned high quotes or unexplained price changes.

What people talk about most

Service

Consumers find service to be positive, with many reviewers consistently praising the efficiency,... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising them for being helpful, friendly, and... See more

Price

Customers had positive experiences with price, often highlighting reasonable and affordable costs for... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the staff for being polite,... See more

Booking process

People report positive experiences with the booking process, finding it easy and seamless, often without... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent! Reliable, friendly, they have easy to understand pricing and very affordable. We have used Mr Clutch on numerous occasions and have been very happy with our service. We’ve used them fo... See more

Company replied

Rated 5 out of 5 stars

Have used Mr Clutch for years and recently moved house so using the Strood branch now. So knowledgeable and helpful , the guy on the front desk is always going the extra mile too. Recent works, maj... See more

Company replied

Rated 5 out of 5 stars

Booked in for a major service and MOT for the 29th June. Unfortunately due to part issues Mr clutch was unable to complete the job until the next day however communication was made with plenty of n... See more

Company replied

Rated 5 out of 5 stars

I go to Mr Clutch every year for a major service and MOT and from booking online dropping off the car and then picking it up when i have had a phone call from them that everything was finished is easy... See more

Company replied


Company details

  1. Car Service

Information provided by various external sources

Mr Clutch Autocentres are nationally recognised as the UK's leading clutch, brake & transmission specialist. With over 45 autocentres throughout the country providing a wide range of garage services that include full car servicing general repairs and MOT’s.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(4,208)

493 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service; fast and easy

18 April 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Nadarajah Rathakrishnan,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Super helpful and gets the job done!

Super helpful and make you feel really welcome. I stopped off once for a small issue with my bonnet - which a very kind gentleman resolved in a matter of minutes with no fuss. Because of that interaction I took my car for an MOT and again was not disappointed. Customer service goes a long way & so does resolving things in a timely manner - so, thank you mr clutch Southend team!

17 April 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Becky,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Great service & advice from all at Mr…

Great service & advice from all at Mr Clutch Fishponds

17 April 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Mrs Joanne Brown,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

As always going above and beyond to…

As always going above and beyond to exceed customer expectations highly recommended garage friendly efficient and well located

16 April 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Nino Meriano,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Booked in service and MOT but then…

Booked in service and MOT but then found a problem that needed sorting quickly. Spoke to them and they managed to fit me in earlier and resolve the issue whilst doing MOT & Service. We're very helpful and accommodating.

16 April 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Alan Mason,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Quick and efficient for a reasonable…

Quick and efficient for a reasonable price.

15 April 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Alex,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Great service and trust worthy

I’ve taken my car to Mr Clutch in Strood for servicing three years in a row now, and they’ve been consistently superb every time. They always do exactly what’s needed, keep me informed of any issues, and give clear, honest advice on what to do next.
You really can’t ask for more than that—great service from start to finish. Highly recommended!

15 April 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Brian,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Excellent service

Excellent service. Greeted by friendly & professional staff.
MOT was completed within the timeframe quoted.
Would recommend to friends & family.

10 April 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Sharon Tatlor,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

I booked the day before

I booked the day before, dropped my car off, I was told that it would be ready in an hour, I returned pretty much an hour later on the dot and the car was ready. Staff were polite professional and helpful, would definitely recommend using, much better than service from Halfords

9 April 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Really friendly and helpful

Really friendly and helpful when car failed MOT at getting it fixed in a short space of time and providing the estimate required so I could claim under warranty.

8 April 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Service delivered as promised in every way.

Arrived a little before booked slot - no problem. Reception was easy, friendly and professional .
As I had another appointment, my vehicle was left and I was promised a call when work was complete. As agreed I received a call some 90mins later to confirm completion/vehicle ready for collection - excellent.

7 April 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Tony Golds,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Very good and quick service

Very good and quick service

7 April 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Paula and Terri,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Very good service

Very good service. Man on the front desk was very knowledgeable. My MOT was dont in less than an hour.
Great service at a good price

7 April 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Natalie,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

I have been taking my cars here for…

I have been taking my cars here (Hemel Hempstead) for many years now and thought I’d give a review as my 15 year old focus just passed again. Very honest. Never up sell. Wouldn't take my cars anywhere else.

4 April 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Anthony Christofi,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

needed all brake pads and discs…

needed all brake pads and discs replacing on car easy booking all work done same day working cheaper then all competitor's by £200.00 polite staff friendly excllent service will use again

2 March 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Barry Patrick,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Excellent service

Excellent service, very happy with their work, great value

27 March 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi John Page,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Great service from the team at Mr…

Great service from the team at Mr Clutch —professional, friendly, and clearly know what they’re doing. Highly recommend!

25 March 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Irina Plescan,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Great service and very competitive

Needed clutch on mini countryman replacing. Searched online for garage options and requested online quote from Mr Clutch.
Received quote promptly and was very competitive in comparison to others. I emailed to ask a couple of queries and they called me back direct to address. Managed to book car in for works for the following day and works completed the same day! Super impressed. Smooth service, efficient, professional. Charged as per the quote, no additional extras. Very pleased and would definitely use again and recommend to others. Thankyou to the staff at Kingston for making it such an easy process!

1 April 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Rachel S,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Good service

Good service very polite and cared for the car

25 March 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Mrs H Foreman,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look