Mr Clutch Reviews 

4,208
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 510 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the reliable and efficient service, highlighting the friendly and helpful staff. Many appreciate the clear communication, honest advice, and competitive pricing, finding the booking process easy and seamless. Excellent customer service is frequently mentioned, with staff often going the extra mile for prompt, professional assistance. However, some customers noted issues with workmanship, including damaged parts or incomplete work, leading to unexpected costs. A few also felt customer service was unhelpful when problems arose, experiencing poor communication or denial of responsibility. Additionally, some reviewers mentioned high quotes or unexplained price changes.

What people talk about most

Service

Consumers find service to be positive, with many reviewers consistently praising the efficiency,... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising them for being helpful, friendly, and... See more

Price

Customers had positive experiences with price, often highlighting reasonable and affordable costs for... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the staff for being polite,... See more

Booking process

People report positive experiences with the booking process, finding it easy and seamless, often without... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent! Reliable, friendly, they have easy to understand pricing and very affordable. We have used Mr Clutch on numerous occasions and have been very happy with our service. We’ve used them fo... See more

Company replied

Rated 5 out of 5 stars

Have used Mr Clutch for years and recently moved house so using the Strood branch now. So knowledgeable and helpful , the guy on the front desk is always going the extra mile too. Recent works, maj... See more

Company replied

Rated 5 out of 5 stars

Booked in for a major service and MOT for the 29th June. Unfortunately due to part issues Mr clutch was unable to complete the job until the next day however communication was made with plenty of n... See more

Company replied

Rated 5 out of 5 stars

I go to Mr Clutch every year for a major service and MOT and from booking online dropping off the car and then picking it up when i have had a phone call from them that everything was finished is easy... See more

Company replied


Company details

  1. Car Service

Information provided by various external sources

Mr Clutch Autocentres are nationally recognised as the UK's leading clutch, brake & transmission specialist. With over 45 autocentres throughout the country providing a wide range of garage services that include full car servicing general repairs and MOT’s.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(4,208)

493 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They are the best

As a female I find garages intimidating but my experience with Mr Clutch in Maidstone was amazing they took time explaining things in non mechanic talk
They made me feel important as a customer, will always go back to them as I have full confidence that they will always put their customers first

1 July 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Good service

Good service

30 June 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Kastriot M,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Good communication and friendly staff at Fishponds garage.

Booked in for a major service and MOT for the 29th June.
Unfortunately due to part issues Mr clutch was unable to complete the job until the next day however communication was made with plenty of notice to allow me to plan around missing out on the car for an extra day.
Friendly staff upon arrival to collect car, had to wait 15 minutes for completion and paperwork but stayed over an hour chatting to the staff on site about anything and everything.
Would highly recommend using

30 June 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Mike,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Once again

Once again, great service from Steve and the team at the Norwich branch. Service and MOT. Rang first thing Monday morning, booked in for 11:30, all done by 13:45. Excellent.

29 June 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Andy Lane,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Always had an excellent experience with…

Always had an excellent experience with this garage.

25 June 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Steffan Bailey,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Excellent service once again

Excellent service once again! The gentleman on the front desk is friendly, professional, and a pleasure to deal with. This is the second time I’ve had my car serviced at this garage, and the experience has been outstanding both times. I won’t be taking my car anywhere else for servicing. Highly recommended!

27 June 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Bes,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Wonderful service as always.

Wonderful service as always.

27 June 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Sabrina Powell,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Very helpful

Very helpful, the Guy on the front desk is very friendly and helpful, recommend.👍👍👍😀

27 June 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Paul Chieza,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Only had an mot done on my 2016 astra…

Only had an mot done on my 2016 astra but was able to wait in the reception area whilst this was being done.very happy with the service here ive only been living in this town a couple of years so dont know the area well but i think ive found a good garage where i can trust my car to be sorted! Will definatly be back

25 June 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Johnson,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Excellent service here

Excellent service here. Both Ron and Pat from Mr Clutch, Swindon went out of their way to help us get a clutch problem sorted really quickly. This was very important to us as I was only able to be present to support my elderly father with his car problem for a few days. Thanks to all who helped solve the problem so quickly and efficiently. I would recommend wholeheartedly.

24 June 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Mr Terry Jones,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Great service!

Seamless, friendly, efficient service at the Leyton branch. They even turned the air con on before I got there so my car would be cool when I got on (it was a boiling hot day). Would definitely recommend!

24 June 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Cassandra Dutta,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Great service

Great service, very efficient. Thank you ☺️

20 June 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Mr Clutch High Wycombe has top notch personel

I called Mr Clutch High Wycombe and spoke to Dennis about my Brakes and loose handbrake, he was able to get me in the very next morning and diagnosed what needed to be done. I am very grateful for their excellent price and speedy repairs, thanks also to Dennis, Anorell & Raf.
Over the years I have used Mr Clutch High Wycombe for many repairs and also my MOT's. It is assuring to have someone I know that I can trust such as Dennis who has been there many years, Trust is everything when it comes to vehicle repairs, it can be a heavy burden to have to seek out a good repair shop when repairs are needed. Mr Clutch High Wycombe has top notch personel, I highly recommend them, thanks again Dennis.

24 June 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Leroy Sears,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Very quick and efficient

Very quick and efficient

19 June 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Daniel Edmonds,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Great stuff nice service

Great stuff nice service

23 June 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Vitalie Strungaru,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Great manager

Fantastic service

20 June 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Sharad,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

From the very beginning it was very…

From the very beginning it was very simple and fast, starting with the appointment for the next day and very punctual, they received me on time and everything was great! I recommend with confidence! Thank you!

22 June 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Serghei Iachim,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Excellent service

Excellent service, friendly helpful staff who went the extra mile. We will certainly use their services in the future.

22 June 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi John Basford,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

I was booked in with ease and as…

I was booked in with ease and as promised my car was ready when I came to collect it. They even put me in touch with the car wash firm next door who also did a good job.
Staff were polite, professional and knowledgeable. They even fixed my headlights free of charge so I could pass my MOT. Will definitely be back.

20 June 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Carol,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

W this was amazing :))))

19 June 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look