Milk & More Reviews 

29,000
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 1,790 reviews, reviewers had a great experience with this company. Customers frequently praise the reliable early morning deliveries and the great convenience of adding extra grocery items online before the evening cut-off time. People also appreciate switching to glass bottles, noting that it successfully helps reduce plastic waste while ensuring fresh products are safely left on the doorstep. However, some customers also noted that milk can spoil or go sour quickly when it is delivered very early in warm weather conditions. Reviewers mentioned that items occasionally sit outside for several hours in the heat before being retrieved, leading to quality concerns during the summer months.

What people talk about most

Delivery service

People report positive experiences with delivery_service, noting that orders arrive promptly and reliably on... See more

Product

Clients share positive opinions on product quality, praising the fresh taste and convenience of having items... See more

Service

Reviewers mention positive feedback about service, highlighting its overall reliability, convenience, and... See more

Order

Reviewers highlight positive aspects of ordering online, appreciating the convenience of adding extra items... See more

Quality

Customers consistently note ambiguous experiences with quality. While some reviewers praise the excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My milk is delivered 3 times a week in the early hours of the morning by a very quiet person whom I have never met! Although my bedroom is next to the porch, my order is placed in the cool bag provi... See more

Rated 5 out of 5 stars

My mobility is poor and I cannot use the local shops for my provisions. I do value the service you provide. I shop online about once a fortnight with my local supermarket but obviously certain items... See more

Rated 5 out of 5 stars

We never see our milkman as he delivers very early, but he,'s brilliant giving sensible substitutions when things go wrong. He has never let us down. An excellent service with a good website

Rated 5 out of 5 stars

My Order is delivered before I get up each day it is expected - safe and sound, with the bottle of milk, butter, eggs, etc put in the cool box. Loo rolls in the large cool box when delivered. This i... See more


Company details

  1. Milk Delivery Service
  2. Dairy Store
  3. Grocery Delivery Service

About Milk & More

Written by the company

At Milk & More, we are passionate about encouraging people to eat well and live sustainably. We do this by championing smaller suppliers who we trust to provide the very best products for us to deliver to your doorstep.

Our mission is to deliver a positive impact on local communities, the environment and ultimately you.

Deeply rooted as a British icon, we strive to continue both the milkman legacy and its expansion. We now conveniently deliver over 200 exceptional products ordered via our website and app to doorsteps around the country before 7am.

Find out more about our wonderful suppliers, our dedicated farmers and our investment into their future, as well as how we are becoming even more environmentally friendly.

VISIT OUR WEBSITE

Real British milk and other delicious products delivered to your doorstep.

Written by the company

Milk & More offer a fantastic range of products with no delivery fee and no minimum order charge when you place your order online at www.milkandmore.co.uk.

Free Delivery by 7am

Order up to 9pm the night before

We deliver to your doorstep first thing in the morning, so you have everything you need in time for breakfast. Place your order before 9pm and we can deliver to your door by 7am on your next delivery day. Our doorstep deliveries are simple and convenient, so you're never left waiting around for your order to arrive.

Contact info

4.2

Great

TrustScore 4 out of 5

29K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 99% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(29,000)

1,755 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My Order is delivered before I get up…

My Order is delivered before I get up each day it is expected - safe and sound, with the bottle of milk, butter, eggs, etc put in the cool box. Loo rolls in the large cool box when delivered. This is essential so that the fox can't get them! When I have compost etc that is put in a safe place too.
The delivery lady is thoroughly reliable as are those who deputise for her when required.

14 August 2026
Unprompted review
Rated 2 out of 5 stars

Avoid if you can - Missing delivery item and extremely poor customer service

I ordered a few bags of compost as they had a sale. On the day of delivery I was not notified of the delivery time at all, as other delivery companies do - I was forced to stay in all day to wait and see when it would arrive. Late afternoon (and after multiple times checking) I found the items dumped outside the gates, completely open to the public. One of bags was open and soil had spilt from it, and there was also one missing bag. After contacting customer service, they insisted all my items had been delivered and refused to replace the missing item, or the open one. They insisted they could only refund the missing item and couldn't do the open one, meaning I now can't work on the project I needed to as I don't have enough! I wont be ordering from this company again - the stress isn't worth it.

21 August 2026
Unprompted review
Milk & More logo

Reply from Milk & More

Hi Colette,

Thank you for sharing your feedback. We are very sorry to hear about the issues you experienced.

We have previously requested some information to help us access and investigate your account, but unfortunately we have not yet received a response. To allow us to look into this matter fully and work towards a resolution, could you please email your account details to contact@milkandmore.co.uk

Once we receive your details, we will review the delivery and your previous contacts with us and do our best to resolve the issue as quickly as possible.

We sincerely apologies for the disappointment and inconvenience caused and appreciate your feedback, as it helps us improve our service.

Best regards,
Syed Saad Ali

Rated 1 out of 5 stars

I am really disappointed

I am really disappointed with the app and online ordering. Tonight I have been billed for a double delivery tomorrow week 28/8 it is currently the 20/8. I go online and on the app and all I get is a message that you cannot change this days order or in the app that an unexpected error has occurred. This is unacceptable as I have to remember to try again or telephone where you end up wasting so much time for someone to answer the phone. The app and online site is so badly coded it should be rewritten with the customer in mind not the back system.

20 August 2026
Unprompted review
Milk & More logo

Reply from Milk & More

Hi Bob,

Thank you for taking the time to share your feedback. We are very sorry to hear about your experience with our website and app, and we completely understand your frustration.

We did try to contact you by phone to discuss this with you, but unfortunately we were unable to reach you, so we have sent a separate email regarding your review.

After checking your account, we can confirm that the reason for the higher charge and the additional delivery on 28 August is because Monday 31 August is a Bank Holiday, and we do not make deliveries on Bank Holidays. As a result, your usual Monday delivery has been included with the preceding delivery, which is why a double delivery was scheduled and billed.

We appreciate your feedback regarding the difficulties you experienced when trying to amend your order online and through the app. We apologies for the inconvenience this caused.

Thank you again for bringing this to our attention, and please accept our sincere apologies for the disappointment caused.

Kind regards,
Syed Saad Ali

Rated 4 out of 5 stars

I have used Milk & More for some years…

I have used Milk & More for some years now. As a singleton on a pension, all I order is milk and fruit juice. Their service, like milkmen of old, saves me from worrying or running out, being regular and reliable, as well as helping reduce plastic waste. Friends use them for the same reasons.

20 August 2026
Unprompted review
Rated 5 out of 5 stars

Happy cusromer

It is so convenient to have my bread and pastries on the doorstep with my milk delivery and any other items I may order. The only problem I have had is, on a couple of occasions, the bread that I had ordered, was unavailable, so as long as I also order croissants so that I have something to tuck into that is fiine. On the whole I am very satisfied with Milk and More.

17 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent five star service!

My mobility is poor and I cannot use the local shops for my provisions.
I do value the service you provide. I shop online about once a fortnight with my local supermarket but obviously certain items will not last for two weeks. It helps enormously that many items can be ordered online from Milk and More and it is delivered to my front door with my next milk delivery. An excellent service, thank you! Not to forget my milk man, a man who delivers milk and provisions to my doorstep in the middle of the nigh. Definitely five star service!

19 August 2026
Unprompted review
Rated 3 out of 5 stars

They've taken their email address off…

They've taken their email address off the website making it more difficult to report and issue with an order.

Most of the time they're fine, but every now and then I open the door to the same empty milk bottles I left out, and they insist the order is "complete". They double down on their insistence they've delivered and it's like trying to get blood out of a stone getting them to refund the order they haven't delivered.

It'd be a shame to go back to supermarket milk in plastic bottles, but it might be necessary if this keeps happening.

18 August 2026
Unprompted review
Milk & More logo

Reply from Milk & More

Hi,

Thank you for taking the time to leave your feedback.

We're sorry to hear about the issues you've experienced with some of your deliveries.

We've previously sent you an email requesting further details so that we could investigate the missing deliveries, but unfortunately, we did not receive a response.

If you're still experiencing issues, please reply with the relevant details or email us directly at contact@milkandmore.co.uk, and we'll be happy to look into this for you and assist further.

We appreciate your support for doorstep milk deliveries and understand your frustration when orders don't arrive as expected. We'd welcome the opportunity to investigate this properly and help restore your confidence in our service.

Kind regards,
M.Ali

Rated 5 out of 5 stars

Milk and More are great!

Milk and More are great!
I just love having my milk delivered to my doorstep!
They also sell all sorts of other things which they deliver too - very very convenient and efficient!

15 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

We never see our milkman as he delivers very early, but he,'s brilliant giving sensible substitutions when things go wrong. He has never let us down. An excellent service with a good website

18 August 2026
Unprompted review
Rated 5 out of 5 stars

Plastic free milk

I like having my milk delivered so I don’t have to use plastic bottles from the supermarket.
I find the delivery and the new website very efficient and convenient.

18 August 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant

Although we rarely see our milkman (he is always early)
He is amazing and reliable we have never had any issues with the deliveries. We are very lucky to have him.

17 August 2026
Unprompted review

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