Watsons Pantry Reviews 129

TrustScore 3.5 out of 5

3.6

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the convenience of having fresh products like milk and eggs delivered directly to their door, often early in the morning. People frequently mention the reliability of deliveries and the ease of managing orders, with some finding the service to be a great time-saver. The staff, particularly the delivery drivers, are often described as friendly and helpful, contributing to a positive service experience. However, some people were dissatisfied with the sales approach, describing it as pushy or expressing concerns about its clarity, especially regarding subscriptions and the local sourcing of products. There are also concerns about product quality, with some customers reporting issues like moldy or unsealed items. A few other people also felt that the product range was limited and expressed frustration with the refund process for unavailable items.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and sourcing. Many customers appreciate the... See more

Delivery service

People report ambiguous experiences with delivery service. Many customers praise the convenience,... See more

Service

Reviewers mention ambiguous feedback about service. Many customers praise the great service, highlighting its... See more

Staff

Customers had ambiguous experiences with staff. Many reviewers praised the staff, highlighting their... See more

Order

Clients share ambiguous opinions on order. Many reviewers found the ordering process easy, praising the app... See more

Based on these reviews

Rated 4 out of 5 stars

Helpful sales guy on door. Clear understood his product and was non pushy. Delivery in good time on doorstep before 7am as promised. Very Reasonable prices. Website and ordering. Range limited and bas... See more

Rated 3 out of 5 stars

Salesman was actually very friendly and chatty. Thought I'd try milkshake and yogurts. Delivery was scheduled for this morning. No milkshakes. Didn't rate the quality of the yogurt either. Too watery.... See more

Company replied

Rated 5 out of 5 stars

I always forget the necessary Things when shopping; You get home and you have forgotten. Milk, butter,eggs,etc ( I,m a man) So when Watson,s came along I booked the regular shopping I always forget,... See more

Rated 5 out of 5 stars

Such a great service. The team cannot do enough to help when querying orders and the drivers are so friendly. The app makes it so easy to keep track of my orders and there is always fantastic communic... See more


Company details

  1. Milk Delivery Service
  2. Dairy Store

About Watsons Pantry

Written by the company

Watsons Pantry is here to power your morning cuppas, to make lunchbox-packing a little easier, and family breakfasts that bit smoother.

When you shop with us, you’ll enjoy BIG savings on all the basics your family loves for breakfast and beyond. You can count on us to keep your fridge stocked with fresh essentials in-between those big weekly shops.

We go the extra mile (literally!) to make sure your family gets exactly what they need, right on time. Our amazing value service lets you set up regular orders at a frequency that suits you, with delivery that’s always free.

VISIT OUR WEBSITE


Contact info

3.6

Average

TrustScore 3.5 out of 5

129 reviews

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Replied to 100% of negative reviews

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Rated 4 out of 5 stars

You can tell how good a company is when…

You can tell how good a company is when they act accordingly to rectify mistakes. The driver delivered my order to the wrong address, I highlighted the issue and the customer service team via messenger and email were on it and sorted the issue. I got my order albeit 2 days late and an apology voucher and email. So all good. After the initial teething problems Watsons Pantry came good hence the 4 stars.

18 April 2026
Unprompted review
Rated 5 out of 5 stars

Fresh milk & eggs delivered to the doorstep

I’ve been using Watsons Pantry for about 3 months and I love having fresh milk and eggs delivered to my door. I never run out of milk any more! Good quality products too. Always arrives on the correct day and they even brought the delivery forward to Good Friday so I wouldn’t miss out on my Easter Monday delivery. Would highly recommend!

3 April 2026
Unprompted review
Rated 1 out of 5 stars

Milk and more under a different guise

Milk and more under a different guise. Watsons Pantry is without doubt a complete scam. A company that does not deliver on its promise. So pleased i found out sooner rather than later and only got scammed for a relatively small sum of money. Does not answer messages on socials. Beware !

24 March 2026
Unprompted review
Watsons Pantry logo

Reply from Watsons Pantry

Hi Sebastian,

Thank you for taking time to review our services.

We are sorry to hear about your experience with Watson's Pantry. As we already addressed your issue via our social channels, we hope everything has now been sorted out to your satisfaction.

We value your trust and take such concerns seriously. Please rest assured that we are continuously working to improve our service and communication so that similar issues do not occur again.

Your feedback helps us identify areas where we can do better.

If you have any further concerns or require additional assistance, please don’t hesitate to reach out to us directly.

Kind Regards:

Zaeem Zahid

Rated 4 out of 5 stars

Smooth drinks/service

Professional, true to their word with the delivery of service. Juices are very tasty to the last drop. Would love for your company to restart distribution of bottled juice.

21 March 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service!!!

Fantastic service! I can’t believe the prices, everything is so affordable, and it’s all delivered for free. I couldn’t recommend this enough, it’s saved me so much time in the mornings and the product quality is great too. The milkman is fantastic as well. Super happy with everything!

11 March 2026
Unprompted review
Rated 1 out of 5 stars

Milk&More under a different Name.

Because they do not reply to emails to the customer service email address they provide. I thought I would leave a review here based on my first order. This is the email I sent- so you can see my problem. I will not be ordering from them again.

I was shocked to be given OATLY as a substitute this morning on my first order - rather than the fresh OATO milk I had ordered.
It kind of defeats the point in ordering this, I was told it was family run when I signed up at the door, but the transaction has also come out as Milk&More.
The Milk itself is not Watsons Pantry but Freshway?
I did not agree to substitutions and if I wanted OATLY milk I can just buy it in bulk, After all its long life milk.

23 February 2026
Unprompted review
Watsons Pantry logo

Reply from Watsons Pantry

Hi,

Thank you for taking the time to share your experience with us.

We sincerely apologize for the disappointment caused with your first order.

We tried to call you earlier to further discuss this issue but unfortunately, we could not get through. Our system automatically generates a substitute item when the desired product is unavailable, to ensure customers are not left without anything.

However, we completely understand this was not what you wanted, and we take your comments very seriously. We have passed your feedback to the relevant department to ensure this does not happen again.

In addition, we have updated our website so you can change your settings to opt out of receiving substitute items in the future. We have also responded to your email and please check the details in our reply.

We appreciate you highlighting these issues, and we're committed to improving our processes to prevent such errors in the future.

Should you require any further assistance, please do not hesitate to get back in contact with us!

Best Regards,
M.Ali

Rated 5 out of 5 stars

Easy to order

Easy to order, easy to skip, easy to cancel. Good options to choose from and the menu keeps growing.

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous service

Fantastic service, always delivered for when I get up. Payments are easy and only one substitution since I started with them and that was because of the snow and they gave me an extra loaf of bread for the inconvenience. Would recommend to anyone 👌🏻

19 January 2026
Unprompted review
Rated 5 out of 5 stars

Such a great service

Such a great service. The team cannot do enough to help when querying orders and the drivers are so friendly. The app makes it so easy to keep track of my orders and there is always fantastic communication if delivery days need to change for bank holidays.

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Great service and back to old fashion…

Great service and back to old fashion traditions, milk is always on the doorstep before we wake up. Easy to postpone deliveries using the app if your on holiday was very skeptical when we first signed up but am now very surprised by the service and would recommend to others and have done.

24 December 2025
Unprompted review

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