Milk & More Reviews 

28,997
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 1,790 reviews, reviewers had a great experience with this company. Customers frequently praise the reliable early morning deliveries and the great convenience of adding extra grocery items online before the evening cut-off time. People also appreciate switching to glass bottles, noting that it successfully helps reduce plastic waste while ensuring fresh products are safely left on the doorstep. However, some customers also noted that milk can spoil or go sour quickly when it is delivered very early in warm weather conditions. Reviewers mentioned that items occasionally sit outside for several hours in the heat before being retrieved, leading to quality concerns during the summer months.

What people talk about most

Delivery service

People report positive experiences with delivery_service, noting that orders arrive promptly and reliably on... See more

Product

Clients share positive opinions on product quality, praising the fresh taste and convenience of having items... See more

Service

Reviewers mention positive feedback about service, highlighting its overall reliability, convenience, and... See more

Order

Reviewers highlight positive aspects of ordering online, appreciating the convenience of adding extra items... See more

Quality

Customers consistently note ambiguous experiences with quality. While some reviewers praise the excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My milk is delivered 3 times a week in the early hours of the morning by a very quiet person whom I have never met! Although my bedroom is next to the porch, my order is placed in the cool bag provi... See more

Rated 5 out of 5 stars

My mobility is poor and I cannot use the local shops for my provisions. I do value the service you provide. I shop online about once a fortnight with my local supermarket but obviously certain items... See more

Rated 5 out of 5 stars

We never see our milkman as he delivers very early, but he,'s brilliant giving sensible substitutions when things go wrong. He has never let us down. An excellent service with a good website

Rated 5 out of 5 stars

My Order is delivered before I get up each day it is expected - safe and sound, with the bottle of milk, butter, eggs, etc put in the cool box. Loo rolls in the large cool box when delivered. This i... See more


Company details

  1. Milk Delivery Service
  2. Dairy Store
  3. Grocery Delivery Service

About Milk & More

Written by the company

At Milk & More, we are passionate about encouraging people to eat well and live sustainably. We do this by championing smaller suppliers who we trust to provide the very best products for us to deliver to your doorstep.

Our mission is to deliver a positive impact on local communities, the environment and ultimately you.

Deeply rooted as a British icon, we strive to continue both the milkman legacy and its expansion. We now conveniently deliver over 200 exceptional products ordered via our website and app to doorsteps around the country before 7am.

Find out more about our wonderful suppliers, our dedicated farmers and our investment into their future, as well as how we are becoming even more environmentally friendly.

VISIT OUR WEBSITE

Real British milk and other delicious products delivered to your doorstep.

Written by the company

Milk & More offer a fantastic range of products with no delivery fee and no minimum order charge when you place your order online at www.milkandmore.co.uk.

Free Delivery by 7am

Order up to 9pm the night before

We deliver to your doorstep first thing in the morning, so you have everything you need in time for breakfast. Place your order before 9pm and we can deliver to your door by 7am on your next delivery day. Our doorstep deliveries are simple and convenient, so you're never left waiting around for your order to arrive.

Contact info

4.2

Great

TrustScore 4 out of 5

29K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 99% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(28,997)

1,755 reviews in the last 12 months

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Rated 1 out of 5 stars

incredibly short shelf life on milk

I have been a totally Welsh customer for years, and when Milk and More took over their deliveries, my shelf life was drastically altered. I now am getting milk with a 3 day shelf life including the delivery day which I find is absolutely too short as I have my milk delivered once a week and the milk doesn't reach my delivery date. I have contacted them on several occasions asking for a longer shelf date as all markets have Totally Welsh milk with a week plus shelf life. Milk and more might be within their "contracted 3 day time limit" but I feel they are abusing their customers. After each complaint, the next week or two had milk delivered with a 6-7 day shelf life, then they went back to 3 day. It is unacceptable that when I am happily paying for the delivery service, my deliveries are not up to what I consider a reasonable standard.

7 August 2026
Unprompted review
Milk & More logo

Reply from Milk & More

Hi Harriett,

Thank you for taking the time to share your feedback.

We're sorry to hear that you've been disappointed with the shelf life of your milk.

Our aim is to provide customers with fresh milk delivered directly from the dairy, which is why we offer a 3 days' shelf life. This helps ensure the product reaches our customers at its freshest, retaining the quality and nutritional benefits that fresh milk is known for.

We appreciate that this may not always align with every household's usage needs, particularly for customers receiving weekly deliveries.

Your feedback is valuable to us, and we understand your concerns regarding consistency. We have shared your comments with the relevant team for review.

Thank you again for your honest feedback and for your continued support. 💙🥛

Kind regards,
Muhammad Affan

Rated 5 out of 5 stars

I have had deliveries from Milk & More…

I have had deliveries from Milk & More for many many years and the service has always been excellent. The deliveries are always reliable and on time in all weather's. The website is easy to use especially when changing or cancelling deliveries for holidays etc.

12 August 2026
Unprompted review
Rated 1 out of 5 stars

Shocking

Things missed off the order. Wrong items sent. Tried to contact the support line. Some guy from Pakistan answered couldn’t help with my issues couldn’t t understand me.
Avoid at all costs. Better options available

12 August 2026
Unprompted review
Milk & More logo

Reply from Milk & More

Hi,

Thank you for taking the time to share your feedback with us.

We're sorry to hear that you were disappointed with your experience.

We have investigated the matter and can confirm that our colleague did try to assist you when you contacted our support line; however, the call was disconnected before the issue could be fully resolved.

Following our conversation with you today, we have discussed your concerns and will be passing your feedback to the relevant department for review. We take all customer feedback seriously and are always looking for ways to improve both our service and customer experience.

Kind Regards,
M.Ali

Rated 4 out of 5 stars

I love having fresh milk in proper…

I love having fresh milk in proper glass bottles, my dad was a milkman and I have always wanted to keep up the tradition of milk being delivered, 9 times out of 10 my milk is fine, good and fresh, but as it is delivered realy early, sometimes it starts to go off quick, I have a cool box on the step but it took a while for the milkman to start putting it in the box.

12 August 2026
Unprompted review
Rated 4 out of 5 stars

Generally very good but dips a bit when…

Generally very good but dips a bit when there is a new round's man. The current one leaves my milk etc in my cool box with the lid wide open which defeats the object somewhat.
Fruit is sometimes very bruised and Warburtons bread goes moldy very quickly.

3 August 2026
Unprompted review
Rated 1 out of 5 stars

Sadly been a customer for years but…

Sadly been a customer for years but these last week weeks, I've had bad milk, wrong bread delivered and today tried the veg and fruit box for £17...Very disappointed. Those carrots should never have gone into the box and to be honest for the price could have brought organic veg from Tesco picked my own and had apples without brown spots.

10 August 2026
Unprompted review
Milk & More logo

Reply from Milk & More

Hi,

Thank you for taking the time to leave a feedback.

We are very sorry to hear about your recent experiences, especially as you have been a valued customer for many years.

As discussed during our call, we hope that your concerns have now been resolved. Please be assured that we have escalated this matter to the relevant department for further investigation and review to help prevent similar issues from occurring in the future.

We genuinely value your loyalty and thank you for bringing these concerns to our attention. Customer feedback is extremely important to us and helps us improve both our products and service.

Kind regards,
M.Ali

Rated 5 out of 5 stars

We have had our milk delivered for…

We have had our milk delivered for several years now . I’m pleased to say we have never had a missed delivery. It arrives fresh bottled and on the doorstep.
There are many extras you can purchase from drinks to croissants butter and so much more , too many to list here . Order before 9 pm and it’s there the next day .
I love that it’s a tradition that carries on and hopefully will for many years .

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Great service

No complaints. Reliable & convenient service & never let me down. Ordering, paying, cancelling and amending orders all very easy and straightforward through the app. Good choice of additional items which can be added to order last minute should I choose to do so

10 August 2026
Unprompted review
Rated 2 out of 5 stars

The milk goes off quickly within

The milk goes off quickly within several days, which makes me think it's been hanging around at depots before it even gets delivered.
We've stopped ordering as we ended up throwing a lot of it down the sink, we've switched to a local farm supplier who's milk last longer as its fresher

9 August 2026
Unprompted review
Milk & More logo

Reply from Milk & More

Hi Ian,

Thank you for taking the time to share your feedback with us.

We're sorry to hear that you were disappointed with the freshness of the milk.

Unfortunately, we have been unable to locate your account using the information provided in your review. To allow us to investigate this further, please email your account details to contact@milkandmore.co.uk.

Rest assured that we have escalated your feedback to our Quality Control team for review, as we take concerns regarding product freshness very seriously. We would appreciate the opportunity to look into this matter and better understand your experience.

Kind regards,
M.Ali

Rated 5 out of 5 stars

Excellent service

I have been using milk and more for almost 7 years and find the service excellent. The app and website are easy to use and it is so easy to amend an order. Choice selection is extensive.

7 August 2026
Unprompted review

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