MIAB Reviews 

207
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service provided, highlighting its high quality and seamless nature. The staff are frequently commended for being supportive, professional, and making processes stress-free. People appreciate the team's efficiency and quick response times, often resolving issues or arranging cover rapidly. Reviewers also highlight the personalized and helpful approach, with consultants going above and beyond to understand needs and provide clear advice. This commitment ensures customers feel supported and confident in their arrangements.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

Customers had positive experiences with service, consistently reporting high levels of professionalism and... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpfulness,... See more

Response time

Reviewers consistently express satisfaction with the prompt and efficient response times. Customers highlight... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good customer service and was able to get us sorted with our insurance at very short notice. All the documentation is clear and the cover is what we need. We worked with Alex the consultant and he wa... See more

Rated 5 out of 5 stars

Louisa was a pleasure to deal with. She was professional and understanding of General Practice pressure. Very patient with us whilst we went through the paperwork. Never felt like we were being rushe... See more

Rated 5 out of 5 stars

We have switched from our previous insurers to MIAB. Partly down to the competitive quote and partly down to how helpful Billie has been since Joe set up the consultation call. Billie reviewed our ex... See more

Rated 5 out of 5 stars

Louisa was supportive, helpful and responsive. I believe her effort has saved us a lot of money. As a new venture, we were so relieved to have better cover at a much lower cost than quoted originally.... See more


Company details

  1. Insurance Broker
  2. Business Insurance Company
  3. Commercial Insurance Company

Written by the company

A specialist insurance broker for healthcare practices in the UK.


Contact info

4.9

Excellent

TrustScore 5 out of 5

207 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(207)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

An easy and swift switch over!

We have now switched over to MIAB and Emily couldn't have been more helpful and offered to call/set up a meeting with us whenever we needed, also answering all of our very silly questions! Very easy process from start to finish and also feel that the cover provided is much more flexible for us as a practice. Fab service, thank you Emily!

27 July 2023
Unprompted review
Rated 5 out of 5 stars

Super efficient service by Bianca

Super efficient service by Bianca. From discussion to policy update was within the hour. Faultless service.

24 August 2023
Unprompted review
MIAB logo

Reply from MIAB

Fantastic feedback, thank you Belinda. Bianca prides herself on the service she provides, we're glad you saw the value in this.

Rated 5 out of 5 stars

Alfie MIAB

Alfie, was extremely helpful, diligent and professional throughout our correspondence regarding insurance renewal

17 August 2023
Unprompted review
MIAB logo

Reply from MIAB

Thank you for your wonderful feedback Carol, its appreciated as always.

Rated 4 out of 5 stars

Very helpful

Very helpful, very efficient Jacqui Adamson (Insurance Advisor) best advisor ever

7 August 2023
Unprompted review
MIAB logo

Reply from MIAB

We are glad to hear Jacqui provided such a brilliant service. Your feedback is much appreciated

Rated 5 out of 5 stars

Excellent service

Matthew was very helpful and professional. He explained the Policy and improved my understanding. Excellent service provided.

19 July 2023
Unprompted review
MIAB logo

Reply from MIAB

Many thanks for your feedback.

Rated 5 out of 5 stars

Amie was really helpful

Amie was really helpful, clear and took her time with me to explain all the details of the policy, i am more than happy with the service received. Wonderful service, thank you

12 June 2023
Unprompted review
MIAB logo

Reply from MIAB

Many thanks for your feedback, we are happy Amie's service was well received. Kind regards MIAB

Rated 5 out of 5 stars

Excellent Service

I have just received an excellent level of service for our GP practice premises insurance from Emily which we have changed from another broker. She was exceptionally knowledgeable on how GP practice finances and the partnership model work and that made life so much easier for the quote etc. Questions were always turnaround quickly and I wouldn't hesitate in recommending L&W and Emily to anyone looking for their insurance quotes. Many thanks.

5 June 2023
Unprompted review
MIAB logo

Reply from MIAB

Thank you for such great feedback Brian, its very much appreciated. Kind regards MIAB

Rated 5 out of 5 stars

Exceptional Emily!

Emily was exceptional from start to finish. Excellent product knowledge and very good communication.

19 May 2023
Unprompted review
Rated 5 out of 5 stars

Bianca was exceptional

Bianca was exceptional. Explained everything thoroughly and came back to me with answers to queries promptly and efficiently. She always returned calls and was very understanding when our calls would sometimes be interrupted at my end. Highly recommended.

24 April 2023
Unprompted review
Rated 5 out of 5 stars

Extremely accommodating and friendly

I am new into my role and needed quite a lot of old information and support to help understand the business current position and when I telephoned with all my enquiries I received such a warm friendly helpful response from Bianca. No job was to big and she took time to listen and support me. What a great experience it turned out to be as it could have been so complex.

20 April 2023
Unprompted review
Rated 5 out of 5 stars

Matthew was really helpful and got…

Matthew was really helpful and got everything sorted and updated in record time. Would 100% recommend their services as we have always found them very responsive as well as providing good quality and clear coverage for the business.

29 March 2023
Unprompted review

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