MIAB Reviews 

208
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and understanding, making interactions pleasant and efficient throughout the process. Customer service is frequently highlighted as exceptional, with many people appreciating the clear, timely, and supportive communication they receive. The overall service provided is consistently described as excellent, efficient, and stress-free, making the entire experience straightforward and easy for users. Reviewers are particularly impressed with the quick response times, with staff often resolving issues rapidly and going above and beyond to provide comprehensive assistance. People appreciate the personalized approach, where the team takes time to understand business needs and offers suitable coverage options that fit perfectly.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, efficiency, and... See more

Customer service

Users describe positive interactions with customer service, consistently highlighting the helpfulness and... See more

Service

Reviewers mention positive feedback about service, consistently describing it as excellent, efficient, and... See more

Response time

Consumers consistently report positive experiences with response times, highlighting prompt and timely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good customer service and was able to get us sorted with our insurance at very short notice. All the documentation is clear and the cover is what we need. We worked with Alex the consultant and he wa... See more

Rated 5 out of 5 stars

Louisa was a pleasure to deal with. She was professional and understanding of General Practice pressure. Very patient with us whilst we went through the paperwork. Never felt like we were being rushe... See more

Rated 5 out of 5 stars

We have switched from our previous insurers to MIAB. Partly down to the competitive quote and partly down to how helpful Billie has been since Joe set up the consultation call. Billie reviewed our ex... See more

Rated 5 out of 5 stars

Louisa was supportive, helpful and responsive. I believe her effort has saved us a lot of money. As a new venture, we were so relieved to have better cover at a much lower cost than quoted originally.... See more


Company details

  1. Insurance Broker
  2. Business Insurance Company
  3. Commercial Insurance Company

Written by the company

A specialist insurance broker for healthcare practices in the UK.


Contact info

4.9

Excellent

TrustScore 5 out of 5

208 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(208)

60 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Matthew Beeson

Matthew Beeson
Matthew looks after our practice insurance cover. He is very efficient and I always get speedy responses to any query I have which makes my job a lot easier .Excellent service always.

24 January 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommend every time!

MIAB are always so responsive to our enquiries which is why ALL our insurances are via them and have been for many years now. We would highly recommend & take this opportunity to especially thanks Steve & Emily for all their recent help. Excellent customer service!

8 December 2022
Unprompted review
Rated 5 out of 5 stars

I moved to miab from another provider

I moved to miab from another provider, I found them very helpful and thorough. Explaining all aspects of the policy and what cover is provided, tailoring to meet our needs. Giving several quotes for alternative scenarios nothing was too much trouble.

4 October 2022
Unprompted review
Rated 5 out of 5 stars

Great Service

Emily was extremely helpful in organising our GP Practice insurance renewal. This was extremely easy to do and price wise has saved the practice a considerable amount per year for the same (if not more cover). I would definitely recommend this company to any other GP Practices who are considering switching.

31 October 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Excellent Service from Bianca. Efficient, helpful and made the whole renewal process easy. She also managed to find the best price for the renewal. Thank you!

5 December 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant communication with Emily from…

Brilliant communication with Emily from start to finish. She went through all the information thoroughly; I would definitely recommend MIAB and use them in the future.
Emily pushed the quotation through and emailed me late one night (This must have been out of her working hours) she was very prompt in her emails and which company/person does not like great communication...Keep up the good work!

23 October 2022
Unprompted review
Rated 5 out of 5 stars

A breath of fresh air!!

MIAB were a breath of fresh air in a very difficult market. After lengthy and convoluted conversations with other potential providers MIAB gave me an immediate response with all of my requirements satisfied with the products offered. I would absolutely recommend MIAB to any other PCN’s looking to meet their Insurance needs

4 October 2022
Unprompted review
Rated 5 out of 5 stars

MIAB Brokerage Services

We have used the services of MIAB for some time. Matthew Beeson our claim handler was very responsive and helpful to our queries when required. Overall very competitive brokers.

18 March 2022
Unprompted review
Rated 5 out of 5 stars

Great service tailored to our specific…

Great service tailored to our specific requirements. Staff professional, kind and understanding.
Got us a great deal with minimum of fuss, the team quick to understand the activities involved within our, not the run of the mill business.

John Zayya
Head of Compliance
Covid Testing Solutions Ltd

18 September 2021
Unprompted review
Rated 1 out of 5 stars

Scary admin charge!

Some time ago we took out Locum insurance only to ultimately find out the companies admin charge was 110% of the premium.

I think that really says everything you need to know - Use TowergateMIA, I believe their fee's are fixed or at least regulated.

24 July 2020
Unprompted review

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