MIAB Reviews 

205
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service provided, highlighting its high quality and seamless nature. The staff are frequently commended for being supportive, professional, and making processes stress-free. People appreciate the team's efficiency and quick response times, often resolving issues or arranging cover rapidly. Reviewers also highlight the personalized and helpful approach, with consultants going above and beyond to understand needs and provide clear advice. This commitment ensures customers feel supported and confident in their arrangements.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

Customers had positive experiences with service, consistently reporting high levels of professionalism and... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpfulness,... See more

Response time

Reviewers consistently express satisfaction with the prompt and efficient response times. Customers highlight... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good customer service and was able to get us sorted with our insurance at very short notice. All the documentation is clear and the cover is what we need. We worked with Alex the consultant and he wa... See more

Rated 5 out of 5 stars

Louisa was a pleasure to deal with. She was professional and understanding of General Practice pressure. Very patient with us whilst we went through the paperwork. Never felt like we were being rushe... See more

Rated 5 out of 5 stars

We have switched from our previous insurers to MIAB. Partly down to the competitive quote and partly down to how helpful Billie has been since Joe set up the consultation call. Billie reviewed our ex... See more

Rated 5 out of 5 stars

Louisa was supportive, helpful and responsive. I believe her effort has saved us a lot of money. As a new venture, we were so relieved to have better cover at a much lower cost than quoted originally.... See more


Company details

  1. Insurance Broker
  2. Business Insurance Company
  3. Commercial Insurance Company

Written by the company

A specialist insurance broker for healthcare practices in the UK.


Contact info

4.9

Excellent

TrustScore 5 out of 5

205 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(205)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Tracey Deville is simply amazing!. For several years I have reached out to her for my personal indemnity and she always provides the most comprehensive and accurate information. She listens to client needs and matches client expectations within the remit that is allowed, which gives such a great experience to work with Tracey/MIAB. Nothing is ever too much and above all it is the reassurance that she gives, which is so noteworthy. Thank you and well done Tracey for all your help and support.

17 April 2024
Unprompted review
Rated 5 out of 5 stars

Helpful, friendly service

Louisa was extremely helpful, understood the issues facing our PCN and suggested policies which would best suit our needs. She was prompt, efficient and friendly and managed a super-fast turnaround given our policy was about to expire! Thank you!

18 April 2024
Unprompted review
Rated 5 out of 5 stars

Matthew Beason - 5 star service!

I have been dealing with Matthew Beason from MIAB for some time now. He is extremely knowledgeable and helpful. He has manged to get the best deals for us and we now have various property insurances all under one umbrella with MIAB. Thanks Matthew for the 5 star service!

3 April 2024
Unprompted review
Rated 5 out of 5 stars

Excellent, would recommend

As a GP Practice, we moved to MIAB in 2021 and haven't looked back. We're always provided with competitive quotes and the customer service is top notch. Our Client Service Advisor Matthew, is very efficient and responsive - thank you Matthew

4 April 2024
Unprompted review
MIAB logo

Reply from MIAB

Thank you for your feedback Jo, we are happy Matthew's service was well received!

Rated 5 out of 5 stars

Excellent Service.…

I have been in contact with Sarah Marshall, Insurance consultant at MIAB who has been very helpful and attentive. Sarah has walked me through the necessary steps making the experience very smooth and effortless.

2 April 2024
Unprompted review
Rated 4 out of 5 stars

Quick & Friendly response

Quick, friendly service.
From Elizabeth Smales-Cresswell who appreciated that unfortuantely our policy would not work with regards to a maternity claim but she offered suggestions and to ensure we had a full review at renewal. Although not the result I was hoping for I do understand the position thanks Elizabeth.

28 March 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service provided by Miab team…

Excellent service provided by Miab team especially Tracey,Jacqui and Louisa.
Always thorough and promptly responding with any insurance/indemnity related queries .

15 March 2024
Unprompted review
MIAB logo

Reply from MIAB

Thank you for your great feedback, we are all pleased that you were very happy with our service.

Rated 5 out of 5 stars

Excellent service

Throughout several years of dealing with Tracey Deville she has always been extremely professional, courteous and helpful. Very prompt with responses (and reminders!).

14 March 2024
Unprompted review
MIAB logo

Reply from MIAB

Tracey is very pleased to receive your great feedback as she prides herself on providing a great service, thank you.

Rated 5 out of 5 stars

Efficient service with competitive pricing.

Amie Slade was a very courteous and helpful insurance advisor who made the whole process easy to follow. I was emailed over all of the insurance documents within minutes of ending our call. Extremely efficient with competitive pricing.

12 March 2024
Unprompted review
Rated 5 out of 5 stars

My advisor Jacqui was very professional…

My advisor Jacqui was very professional and efficient. I didn't have to chase for my insurance renewal and any changes I had to apply were delt with speed and accuracy. Great service, highly recommend MIAB for professional insurance. I've been with them for several years now and never encountered any problems. Many thanks Jacqui for all your help!

6 March 2024
Unprompted review
MIAB logo

Reply from MIAB

Thank you Agata for your lovely feedback on the service you received from Jacqui.

Rated 4 out of 5 stars

PCN Limited company insurances

I recently contacted MIAB to enquire what insurances we needed as a PCN that had just incorporated and formed as a limited company. Tracey quickly got back to me and clearly explained what insurances we needed, the process and provided a wealth of information to ensure we choose what was best for us. Tracey has been friendly, efficient and the whole set-up has been a breeze - i wish everything was this simple! The price is reasonable too which is always a bonus :). I highly recommend.

1 March 2024
Unprompted review
MIAB logo

Reply from MIAB

We are glad to hear Tracey provided such a brilliant service. Your feedback is much appreciated

Rated 5 out of 5 stars

I recently contacted Miab by email to…

I recently contacted Miab by email to change my name as I was recently married. Jacqui who replied to my email very quickly, was very helpful and efficient. My query was sorted within 30 minutes. This was a fantastic service. I was very impressed.

14 February 2024
Unprompted review
MIAB logo

Reply from MIAB

Thank you for your wonderful feedback on the service provided by Jacqui.

Rated 5 out of 5 stars

Very cost-effective insurance from a friendly team.

I first contacted MIAB in 2021 when I needed to change my professional Indemnity provider. I got a prompt telephone call from Montrose Bill and he managed to get me a very cost-effective solution. They have continued to meet my insurance needs since then; I now deal with Louisa Attridge and she is just as attentive to my needs. I would certainly recommend MIAB for Medical Professional Indemnity insurance.

2 January 2024
Unprompted review
MIAB logo

Reply from MIAB

Thank you for such great feedback, it is very much appreciated.

Rated 5 out of 5 stars

Amie has been really helpful sorting…

Amie has been really helpful sorting out our recent renewal. Wouldn't hesitate to recommend.

9 February 2024
Unprompted review
MIAB logo

Reply from MIAB

We are glad to hear Amie provided such a brilliant service. Your feedback is much appreciated!

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