MIAB Reviews 

207
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service provided, highlighting its high quality and seamless nature. The staff are frequently commended for being supportive, professional, and making processes stress-free. People appreciate the team's efficiency and quick response times, often resolving issues or arranging cover rapidly. Reviewers also highlight the personalized and helpful approach, with consultants going above and beyond to understand needs and provide clear advice. This commitment ensures customers feel supported and confident in their arrangements.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

Customers had positive experiences with service, consistently reporting high levels of professionalism and... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpfulness,... See more

Response time

Reviewers consistently express satisfaction with the prompt and efficient response times. Customers highlight... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good customer service and was able to get us sorted with our insurance at very short notice. All the documentation is clear and the cover is what we need. We worked with Alex the consultant and he wa... See more

Rated 5 out of 5 stars

Louisa was a pleasure to deal with. She was professional and understanding of General Practice pressure. Very patient with us whilst we went through the paperwork. Never felt like we were being rushe... See more

Rated 5 out of 5 stars

We have switched from our previous insurers to MIAB. Partly down to the competitive quote and partly down to how helpful Billie has been since Joe set up the consultation call. Billie reviewed our ex... See more

Rated 5 out of 5 stars

Louisa was supportive, helpful and responsive. I believe her effort has saved us a lot of money. As a new venture, we were so relieved to have better cover at a much lower cost than quoted originally.... See more


Company details

  1. Insurance Broker
  2. Business Insurance Company
  3. Commercial Insurance Company

Written by the company

A specialist insurance broker for healthcare practices in the UK.


Contact info

4.9

Excellent

TrustScore 5 out of 5

207 reviews

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No recent history of asking for reviews

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4.9

All reviews

(207)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very cost-effective insurance from a friendly team.

I first contacted MIAB in 2021 when I needed to change my professional Indemnity provider. I got a prompt telephone call from Montrose Bill and he managed to get me a very cost-effective solution. They have continued to meet my insurance needs since then; I now deal with Louisa Attridge and she is just as attentive to my needs. I would certainly recommend MIAB for Medical Professional Indemnity insurance.

2 January 2024
Unprompted review
MIAB logo

Reply from MIAB

Thank you for such great feedback, it is very much appreciated.

Rated 5 out of 5 stars

Amie has been really helpful sorting…

Amie has been really helpful sorting out our recent renewal. Wouldn't hesitate to recommend.

9 February 2024
Unprompted review
MIAB logo

Reply from MIAB

We are glad to hear Amie provided such a brilliant service. Your feedback is much appreciated!

Rated 5 out of 5 stars

Buildings and contents insurance for business

We are a GP practice and have been with MIAB for several years. Service and support is excellent. Recently looking for insurance for a sister company and their help in sourcing has been invaluable. Ricky brought his own extra knowledge and experience to the forefront. Would fully recommend.

6 February 2024
Unprompted review
MIAB logo

Reply from MIAB

This is amazing feedback Sue, thank you! To hear Ricky has brought a touch of his own insurance experience to help assist you with your requirements, is fantastic. I know he'll be very proud to hear you found the experience invaluable.

Rated 5 out of 5 stars

A trusted company with helpful members of staff.

We have dealt with MIAB for some years for our business insurance. Yes we could have got our policy a bit cheaper elsewhere, but service has always been excellent from MIAB. Matthew has been particular helpful and efficient. i have a speech impediment and he was particularly understanding.

6 February 2024
Unprompted review
MIAB logo

Reply from MIAB

Thank you so much for your lovely feedback. Matthew is thrilled you are happy with his service!

Rated 5 out of 5 stars

Quick efficient and effective

I have been with MIAB for a few years now and the service is personal, quick efficient and effective. Able to provide modifications to the insurance making it more efficient with greater value. Quick responses and always there if you have a question. A great service and very happy with it.

13 January 2024
Unprompted review
Rated 5 out of 5 stars

I am having a bit of trouble with a few…

I am having a bit of trouble with a few things relating to a commercial property claim. Having gone round in circles I contacted the claims handling team and they were super helpful, especially Sarah who was amazing. Very supportive and caring service.

15 January 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Efficient Service

Dominic was very helpful when we went through the insurance policy and highlighted areas that I was unsure of. I will most certainly recommend MIAB when I speak with my colleagues. Thank you.

14 December 2023
Unprompted review
MIAB logo

Reply from MIAB

Thank you Shan for your great feedback! Dominic prides himself on his industry knowledge, so to read that you've experienced a great service from him is fantastic.

Rated 5 out of 5 stars

First class service

In 2019, I was looking for a company who could help me with my dental indemnity for practicing dentistry in NHS and Private sector, having been underwhelmed with my previous providers. I have since continued using MIAB for finding the best quote for dental indemnity each year. The continuity of prompt correspondence, helpful advice, competitive quotes I have received over the last four years in particular from Tracey Deville, has and still is outstanding. Following my first enquiry over a telephone conversation with Tracey in 2019, I received an introductory email with the attached proposal files which I was asked to complete. The email stated the key features of the policies in general (limit of indemnity, excess, unlimited use of a dento-legal helpline, etc) which is tailored to the scope of my practicing whilst choosing the best A-rated insurers available in the market. The service has always been impeccable, helpful, friendly and prompt whilst Tracey has always proved to be extremely knowledgeable and worked around my specific requirements when I needed to change roles. I would highly recommend MIAB to any other colleagues.

1 December 2023
Unprompted review
Rated 5 out of 5 stars

Matthew has been dealing with our…

Matthew has been dealing with our practise insurance needs for a couple of years. Our requirements are relatively complex, but he has been able to obtain the appropriate cover for us. His advice has been helpful in ensuring that we have the appropriate level of cover for our needs at all times.

1 November 2023
Unprompted review
Rated 5 out of 5 stars

excellent service

I have received excellent service from this MIAB on a regular basis, and Amie Slade has been most helpful over the past weeks regarding a renew of policy. Thank you for all your help and keep up the good work.

2 October 2023
Unprompted review
Rated 5 out of 5 stars

Miab Professional and Trustworthy

Miab are always professional and thorough. Bianca and Stephen who I have dealt with over the past few years have both been really helpful, knowledgeable and explained everything in a way that I could understand. I would definitely recommend them to other practices looking to review their insurance needs.

27 September 2023
Unprompted review
Rated 5 out of 5 stars

Great Service

Consultant Emily really knew her stuff. She was able to get a grasp of our business and provide us with the very best quotations. I really felt that MIAB knew what they were doing and that our concerns and issues were dealt with on a personal level. Things were well explained had full confidence in the service provided.

20 September 2023
Unprompted review

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