mayors.com Reviews 

1,589
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 384 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and stunning appearance of products, often exceeding expectations in person. The staff is frequently commended for being professional, knowledgeable, and extremely helpful, ensuring a smooth and pleasant purchasing process. Many appreciate the exceptionally fast delivery, with items often arriving overnight or within days, beautifully packaged. However, some customers noted occasional delivery issues, including delayed shipments or items not arriving as promised. A few reviewers also mentioned less attentive in-store service for pickups, along with concerns about product condition or internal packaging upon arrival.

What people talk about most

Product

Customers had positive experiences with product, often praising the quality and appearance of their... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the speed and efficiency of... See more

Staff

Users describe positive interactions with staff, highlighting their professionalism, knowledge, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the high-class and extraordinary... See more

Order

Consumers find the ordering process to be positive, with many reviewers highlighting the seamless online... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I originally purchased the black HydroConquest 42mm but ended up exchanging it for the blue, and I'm glad I did. The blue dial looks incredible in person; way better than it does online. The whole exc... See more

Company replied

Rated 5 out of 5 stars

I had a great experience working with Rosalinda at Mayors. She was knowledgeable, honest, and easy to work with throughout the process. I saw the Tudor Black Bay GMT with the red and blue bezel, knew... See more

Company replied

Rated 5 out of 5 stars

Philip at Avalon was super helpful in guiding me through purchasing a watch as an anniversary present for my wife. The experience was quick, and he was able to ship the watch overnight—I wouldn’t ha... See more

Company replied

Rated 5 out of 5 stars

Phil and Chris made buying a Cartier watch for my wife an outstanding experience. They were professional, knowledgeable, and took great care of every detail from start to finish. The process was seaml... See more

Company replied


Company details

  1. Jewelry Store
  2. Watch Store

About mayors.com

Written by the company

LUXURY JEWELRY LUXURY WATCHES ENGAGEMENT RINGS WEDDING RINGS In 1910, Mayors opened its first doors to connoisseurs of fine jewelry and elegant timepieces. Offering an unparalleled selection with first-class service, the humble jeweler quickly became renowned as the destination for quality and craftsmanship. But more than a standard, it became a tradition of excellence. Today, Mayors has 14 stores across Florida and Georgia showcasing iconic brands from around the world. Preserving the intimacy of a family-owned boutique, your house of brands is committed to provide uncompromising luxury.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(1,589)

387 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful!!!

26 March 2026
mayors.com logo

Reply from mayors.com

Dear Joann,

Thank you so much! I’m really glad you found the experience helpful. We appreciate you taking the time to share your feedback!

Kindly,
Mayors

Rated 5 out of 5 stars

I am pleased with my Mayors experience

I ordered an item online. It was delivered to the store of my choice quickly. I was greeted promptly when I arrived at the store in Tampa. The item was exactly what I ordered and expected. I am very happy with my purchase. I recently purchased a few items from Mayors and I am very pleased with each. In addition, each person I dealt with was professional, courteous, and friendly.

25 March 2026
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Reply from mayors.com

Dear Charles,

Thank you for taking the time to share your experience with us! We’re delighted to hear that your online order arrived quickly and that your pickup in our showroom was smooth and welcoming. It’s wonderful to know the item met your expectations and that each of your recent visits with Mayors has been met with professionalism, courtesy, and friendly service.

We truly appreciate your continued trust and look forward to assisting you again soon!

Kind Regards,
Mayors

Rated 5 out of 5 stars

Fast delivery.very helpful online sales…

Fast delivery.very helpful online sales associate.

24 March 2026
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Reply from mayors.com

Dear Rowena,

Thank you for sharing your feedback with us! We’re delighted to hear that your order arrived quickly and that our online sales associate was able to assist you so helpfully.

We truly appreciate your kind words and look forward to serving you again soon!

Kindly,
Mayors

Rated 5 out of 5 stars

GREAT SERVICE

GREAT SERVICE

22 March 2026
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Reply from mayors.com

Dear Manny Pauta,

Thank you for taking a moment to share your feedback! We’re delighted to hear you received great service, and we truly appreciate your kind words.

We look forward to assisting you again soon!

Kindly,
Mayors

Rated 5 out of 5 stars

The shipping was super fast and they…

The shipping was super fast and they had exactly what I wanted.

23 March 2026
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Reply from mayors.com

Dear Keith Powers,

Thank you so much for your kind words! We’re thrilled to hear your order arrived quickly and that you found what you wanted.

We appreciate your recommendation and look forward to assisting you again soon!

Kind regards,
Mayors

Rated 5 out of 5 stars

Elena was great to work with and very…

Elena was great to work with and very helpful. I will definitely be coming back for any future needs.

19 March 2026
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Reply from mayors.com

Dear Jacob,

Thank you for taking the time to share your experience with us! We are happy to hear that Elena was great to work with and very helpful.

We appreciate your recommendation, and look forward to welcoming you back soon!

Kind regards,
Mayors

Rated 2 out of 5 stars

Cartier watch box was open and the…

Cartier watch box was open and the watch side ways inside the box the good thing watch was not damage

20 March 2026
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Reply from mayors.com

Dear Salvador Zuniga,

Thank you for bringing this to our attention. We take great care in how we package and prepare every timepiece, so we regret that your watch arrived in this condition.

We’re very glad to hear the piece itself was not damaged, and we appreciate you letting us know so we can review the situation and ensure your future experiences are nothing short of exceptional.

Kindly,
Mayors

Rated 3 out of 5 stars

3 out of 5 stars

Had to wait a bit for service and was not offered champagne during my purchase. I purchased online for store pickup and feel like that had to do with the lack of attentive service. Overall experience was not as lux and high scale as other designer/luxury stores I have purchased at. Still the product was a beautiful addition to my watch collection. Thank you!

19 March 2026
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Reply from mayors.com

Dear Fransous Martinez,

Thank you for reaching out and sharing your concerns with us. We’re sorry to hear that your experience in our showroom did not reflect the level of service we strive to provide. Your feedback is truly appreciated, as it helps us continue to improve. Delivering attentive and thoughtful service is important to us, and we regret that we fell short during your visit.

We are delighted to know that you’re enjoying your new timepiece, and we look forward to welcoming you back for an experience that reflects the high standards we aim to uphold.

Kind regards,
Mayors

Rated 5 out of 5 stars

Really great experience and a lot of…

Really great experience and a lot of communication with my rep, Joanna, before receipt. I did in store pickup which was also a great experience.

5 March 2026
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Reply from mayors.com

Dear John Calhoun,

Thank you so much for sharing your experience! We’re thrilled to hear that Joanna kept you well‑informed throughout the process and that your in‑store pickup went smoothly.

We truly appreciate you choosing us and look forward to helping you again in the future!

Kind regards,
Mayors

Rated 5 out of 5 stars

Quick shipping, great service after.

Quick shipping, Great communication and handled the return very well.

13 March 2026
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Reply from mayors.com

Dear Matthew W,

Thank you for sharing your experience with us! We are happy to hear that you like our fast shipping and communication.

We appreciate your recommendation and look forward to assisting you soon.

Kindly,
Mayors

Rated 5 out of 5 stars

Mayor’s was great to deal with

Mayor’s was great to deal with. I purchase the watch I wanted, made the transaction, and the watch was in my hand the following day, a breeze. Highly recommend them

16 March 2026
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Reply from mayors.com

Dear James Engel,

Thank you so much for the wonderful review! We’re thrilled to hear your experience was smooth and that you received your new watch so quickly. We truly appreciate your recommendation and look forward to helping you again anytime.

Kindly,
Mayors

Rated 5 out of 5 stars

Delivery was super fast and the…

Delivery was super fast and the packaging super nice!

16 March 2026
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Reply from mayors.com

Dear Sonia,

We’re so happy the shipping and presentation exceeded your expectations. Thank you for sharing your experience!

Kind Regards,
Mayors

Rated 5 out of 5 stars

Very nice staff, and complete variety of timepieces.

I bought online and pick up in Aventura's store, all in 48hs. Smooth experience!

14 March 2026
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Reply from mayors.com

Dear Juan,

Thank you for your review! We’re glad to hear your online purchase and pickup at our showroom in Aventura went smoothly and quickly.

We appreciate your support and hope to welcome you soon!

Kindly,
Mayors

Rated 5 out of 5 stars

Quality

Fast service, extensive variety

11 March 2026
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Reply from mayors.com

Dear Amy,

Thank you for the great feedback. We’re glad to hear you enjoyed our fast service and wide selection. We appreciate you choosing us and look forward to welcoming you back again.

Kind Regards,
Mayors

Rated 5 out of 5 stars

Seamless

Seamless. Joanna was fantastic. Extremely helpful, responsive, professional

7 March 2026
mayors.com logo

Reply from mayors.com

Dear Douglas Benedict,

Thank you for giving us a 5-star review!

It brings us joy to hear that you were satisfied with Joanna's seamless, responsive, professional, and extremely helpful services. Your kind comments have been shared with her and the rest of our team.

We look forward to servicing you again in the future.

Kind regards,
Mayors

Rated 5 out of 5 stars

I love this watch tremendously

I love this watch tremendously, I couldn’t get my hands on the Hamilton X Resident Evil watch but this one is 10x better imo due to it being a 40mm. 10/10 recommend and the watch is awesome.

6 March 2026
mayors.com logo

Reply from mayors.com

Dear Kory McKinney,

Thank you for sharing your 5-star review with us!

Congratulations on your new timepiece. We are very happy to hear that you love it, and are satisfied with your purchase. Enjoy your new timepiece, and we look forward to you shopping us again soon.

Kind regards,
Mayors

Rated 5 out of 5 stars

Very prompt shipping at no additional…

Very prompt shipping at no additional cost. I ordered a watch on Friday morning and it was delivered the next day before noon. Also the watch was carefully packed to protect from damage and the inside box was suitable to present to someone as a gift. The watch was exactly as described.

6 March 2026
mayors.com logo

Reply from mayors.com

Dear Earl Pope,

Thank you for providing us with a 5-star review!

We thank you for sharing your positive experience with us regarding your client service experience. It brings us joy to hear that you was happy with our packaging, and fast delivery.

Enjoy your new timepiece! We look forward to servicing you again in the future.

Kind regards,
Mayors

Rated 5 out of 5 stars

Packaging is perfect with the item…

Packaging is perfect with the item packed in the brands packaging. I loved that because Reeds don’t use the brands packaging it’s packed in Reeds packaging at least in my experience

6 March 2026
mayors.com logo

Reply from mayors.com

Dear Tonya,

Thank you for giving us a 5-star review!

We appreciate you taking the time to share your experience with us regarding our brands packaging and showing your appreciation.

We look forward to servicing you again in the future.

Kind regards,
Mayors

Rated 5 out of 5 stars

Fast in store pick up and top and…

Fast in store pick up and top and service regarding my Tissot PRX Titanium. Will be back soon for a longines as well 😁

4 March 2026
mayors.com logo

Reply from mayors.com

Dear Cole Ray,

Thank you for sharing your experience with us. We’re glad to hear your in store pickup was quick and that you enjoyed the service surrounding your Tissot PRX Titanium, a fantastic choice with a great presence on the wrist.

We appreciate your trust and look forward to welcoming you back when you’re ready for your Longines.

Kindly,
Mayors

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