mayors.com Reviews 

1,592
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 384 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and stunning appearance of products, often exceeding expectations in person. The staff is frequently commended for being professional, knowledgeable, and extremely helpful, ensuring a smooth and pleasant purchasing process. Many appreciate the exceptionally fast delivery, with items often arriving overnight or within days, beautifully packaged. However, some customers noted occasional delivery issues, including delayed shipments or items not arriving as promised. A few reviewers also mentioned less attentive in-store service for pickups, along with concerns about product condition or internal packaging upon arrival.

What people talk about most

Product

Customers had positive experiences with product, often praising the quality and appearance of their... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the speed and efficiency of... See more

Staff

Users describe positive interactions with staff, highlighting their professionalism, knowledge, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the high-class and extraordinary... See more

Order

Consumers find the ordering process to be positive, with many reviewers highlighting the seamless online... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I originally purchased the black HydroConquest 42mm but ended up exchanging it for the blue, and I'm glad I did. The blue dial looks incredible in person; way better than it does online. The whole exc... See more

Company replied

Rated 5 out of 5 stars

I had a great experience working with Rosalinda at Mayors. She was knowledgeable, honest, and easy to work with throughout the process. I saw the Tudor Black Bay GMT with the red and blue bezel, knew... See more

Company replied

Rated 5 out of 5 stars

Philip at Avalon was super helpful in guiding me through purchasing a watch as an anniversary present for my wife. The experience was quick, and he was able to ship the watch overnight—I wouldn’t ha... See more

Company replied

Rated 5 out of 5 stars

Phil and Chris made buying a Cartier watch for my wife an outstanding experience. They were professional, knowledgeable, and took great care of every detail from start to finish. The process was seaml... See more

Company replied


Company details

  1. Jewelry Store
  2. Watch Store

About mayors.com

Written by the company

LUXURY JEWELRY LUXURY WATCHES ENGAGEMENT RINGS WEDDING RINGS In 1910, Mayors opened its first doors to connoisseurs of fine jewelry and elegant timepieces. Offering an unparalleled selection with first-class service, the humble jeweler quickly became renowned as the destination for quality and craftsmanship. But more than a standard, it became a tradition of excellence. Today, Mayors has 14 stores across Florida and Georgia showcasing iconic brands from around the world. Preserving the intimacy of a family-owned boutique, your house of brands is committed to provide uncompromising luxury.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,592)

388 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very prompt shipping at no additional…

Very prompt shipping at no additional cost. I ordered a watch on Friday morning and it was delivered the next day before noon. Also the watch was carefully packed to protect from damage and the inside box was suitable to present to someone as a gift. The watch was exactly as described.

6 March 2026
mayors.com logo

Reply from mayors.com

Dear Earl Pope,

Thank you for providing us with a 5-star review!

We thank you for sharing your positive experience with us regarding your client service experience. It brings us joy to hear that you was happy with our packaging, and fast delivery.

Enjoy your new timepiece! We look forward to servicing you again in the future.

Kind regards,
Mayors

Rated 5 out of 5 stars

Packaging is perfect with the item…

Packaging is perfect with the item packed in the brands packaging. I loved that because Reeds don’t use the brands packaging it’s packed in Reeds packaging at least in my experience

6 March 2026
mayors.com logo

Reply from mayors.com

Dear Tonya,

Thank you for giving us a 5-star review!

We appreciate you taking the time to share your experience with us regarding our brands packaging and showing your appreciation.

We look forward to servicing you again in the future.

Kind regards,
Mayors

Rated 5 out of 5 stars

Fast in store pick up and top and…

Fast in store pick up and top and service regarding my Tissot PRX Titanium. Will be back soon for a longines as well 😁

4 March 2026
mayors.com logo

Reply from mayors.com

Dear Cole Ray,

Thank you for sharing your experience with us. We’re glad to hear your in store pickup was quick and that you enjoyed the service surrounding your Tissot PRX Titanium, a fantastic choice with a great presence on the wrist.

We appreciate your trust and look forward to welcoming you back when you’re ready for your Longines.

Kindly,
Mayors

Rated 5 out of 5 stars

amazing watch

amazing watch

26 February 2026
mayors.com logo

Reply from mayors.com

Dear Miguel,

Thank you for sharing your excitement with us. We’re thrilled to hear how much you’re enjoying your new watch and appreciate you taking a moment to let us know.

Kindly,
Mayors

Rated 5 out of 5 stars
mayors.com logo

Reply from mayors.com

Dear Edward,

Thank you for sharing your experience with us. We’re glad to hear you received great service, and we truly appreciate you taking a moment to let us know. We hope to have the pleasure of welcoming you back again soon.

Kindly,
Mayors

Rated 5 out of 5 stars

Had great experience with this company

Had great experience with this company,
Anthony was very helpful, would buy again!

3 March 2026
mayors.com logo

Reply from mayors.com

Dear Alekasndr,

Thank you for sharing your experience with us. We’re delighted to hear that Anthony made such a helpful impression throughout your purchase. Your feedback means a great deal, and we look forward to assisting you again in the future.

Kindly,
Mayors

Rated 2 out of 5 stars

You promised next day delivery but not…

You promised next day delivery but not true. I am still waiting

3 March 2026
mayors.com logo

Reply from mayors.com

Dear Lilibet Dominguez,

Thank you for bringing this to our attention. After reviewing your order, we can confirm that the package is experiencing a delay due to factors outside of our control. We are actively following up with FedEx to ensure it arrives as quickly as possible.

We understand how important timely delivery is, and we take great care in getting orders out promptly. As soon as we receive an update, we will reach out to you right away.

We truly appreciate your patience and understanding.

Kind regards,
Mayors

Rated 5 out of 5 stars

quick shipping and seeing customer…

quick shipping and seeing customer service

26 February 2026
mayors.com logo

Reply from mayors.com

Dear Joel Carlos,

We are happy to hear that you are satisfied with the shipping and service! Also hoping you're enjoying your piece!

Kind Regards,
Mayors

Rated 5 out of 5 stars

Very good experience

Very good experience! Would buy again, thanks for having the teeny tiny in stock :)

24 February 2026
mayors.com logo

Reply from mayors.com

Dear Emilio,

We’re so glad you had a great experience, and even happier we had the perfect piece in stock for you. Thank you for the wonderful review!

Kindly,
Mayors

Rated 1 out of 5 stars

I made this purchase with the…

I made this purchase with the consultation of a sales representative on the phone. She assured me the delivery could be made the day before an important event. (Birthday)
Not only did the package not come, I received an email that following day, explaining that the package was never even sent from the store.
I requested an immediate RMA and was granted one the same day.
While, this might be a one off event, it was enough for me to take my business elsewhere.

27 February 2026
mayors.com logo

Reply from mayors.com

Dear Marco T,

We appreciate you taking the time to share your accounts with us. We deeply regret the disappointment and inconvenience this caused, especially given that your order was meant to arrive in time for a meaningful celebration.

Providing accurate information and meeting important deadlines are commitments we take seriously. Please accept our sincere apologies for this oversight.

We hope to have the opportunity in the future to demonstrate the level of care, reliability, and service we strive to deliver.

Kind Regards,
Mayors

Rated 5 out of 5 stars

Fast and easy

Fast and easy! Extremely happy!
Just lives Mayors Jewelers!

23 February 2026
mayors.com logo

Reply from mayors.com

Dear Terri Bullard,

Thank you for sharing your experience with us! We are happy to hear your order was delivered fast and easy.

We appreciate your trust in us and look forward to assisting you soon!

Kind regards.
Mayors

Rated 1 out of 5 stars

I never received the watch

I never received the watch
A complete waste of money and time
TERRIBLE!!!

19 February 2026
mayors.com logo

Reply from mayors.com

Dear Stefan Michael,

Thank you for sharing your concerns with us. Our team works diligently to ship orders as quickly and securely as possible, and we understand that the signature requirement can sometimes be inconvenient. We know how important timely delivery is, and once we receive your order back, we’ll reach out with the next steps.

We truly hope to have the opportunity to assist you again in the future and to provide the level of service we strive to provide.

Kind regards,
Mayors

Rated 5 out of 5 stars
mayors.com logo

Reply from mayors.com

Dear Jaci Birdsong,

Thank you for providing us with a 5-star review!

We appreciate you taking the time to share your feedback regarding our services.

We look forward to servicing you again in the future.

Kind regards,
Mayors

Rated 5 out of 5 stars

My second purchase from this company…

My second purchase from this company fast shipping and satisfied with the order. Make less a hassle

22 February 2026
mayors.com logo

Reply from mayors.com

Dear Karl,

Thank you for giving us a 5-star review!

We are elated to hear that you've appreciated our seamless services. Thank you for your patronage and we look forward to assist you again in the future.

Kind regards,
Mayors

Rated 5 out of 5 stars

Easy process

Easy process , make Watch buying pleasant !!!

18 February 2026
mayors.com logo

Reply from mayors.com

Dear Tim W,

Thank you for sharing your feedback! We’re glad to hear the process was easy and made your watch‑buying experience enjoyable.

We appreciate you choosing us and look forward to helping again in the future!

Kindly,
Mayors

Rated 5 out of 5 stars

The selections and service amazing as…

The selections and service amazing as always!

20 February 2026
mayors.com logo

Reply from mayors.com

Dear Patricia Loiz,

Thank you so much for sharing your experience with us. We’re thrilled to hear that our selection and service continue to impress.

We look forward to assisting you again soon!

Kind regards,
Mayors

Rated 5 out of 5 stars

Very professional

Very professional
Excellent customer service

16 February 2026
mayors.com logo

Reply from mayors.com

Dear Christian Garcia,

Thank you for your kind words! We’re delighted to hear that you found our service professional and our client care excellent.

Your feedback means a lot, and we look forward to serving you again!

Kind regards,
Mayors

Rated 5 out of 5 stars

I bought my Tudor from Mayors at Avalon…

I bought my Tudor from Mayors at Avalon and they were professional and friendly.

10 February 2026
mayors.com logo

Reply from mayors.com

Dear Andrew Waits,

Thank you for sharing your experience! We’re glad to hear that our team took great care of you. Professional and friendly service makes all the difference when purchasing a timepiece, and it’s wonderful to know they delivered.

We appreciate your recommendation and look forward to assisting you soon!

Kind regards,
Mayors

Rated 5 out of 5 stars

Excellent package protection

Excellent package protection, beautiful custom shipping box

18 February 2026
mayors.com logo

Reply from mayors.com

Dear Brian,

Thank you so much for the wonderful feedback! We’re thrilled to hear that the package protection and shipping box made a great impression. We put a lot of care into both, and it means a lot to know it showed.

We appreciate you choosing us and hope you enjoy your order!

Kind regards,
Mayors

Rated 5 out of 5 stars

Great service

Great service. Very good in store experience. John was FANtastic!!!!

13 February 2026
mayors.com logo

Reply from mayors.com

Dear Charlie,

Thank you for sharing your experience with us! We are happy to hear that John provided a fantastic experience.

We appreciate your recommendation and look forward to welcoming you back soon!

Kind regards,
Mayors

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look