mayors.com Reviews 

1,584
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 381 reviews, reviewers overwhelmingly had a great experience with this company, often praising the exceptional quality of the products, particularly the watches, which frequently exceed expectations in person. Customers consistently highlight the swift and often free delivery service, with many receiving their orders within one to two days, beautifully packaged and ready for gifting. The staff is frequently commended for their professionalism, extensive knowledge, and helpfulness, making the purchasing process smooth and enjoyable, whether in-store or online. However, some customers experienced issues with delivery delays or a lack of tracking information, and a few noted a decline in attentive in-store service for online pickups, feeling less valued than during previous visits. There were also isolated instances of products arriving without tags or with open packaging, suggesting a need for more thorough inspection before dispatch.

What people talk about most

Product

Customers had positive experiences with product, often praising the quality and appearance of their... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the speed and efficiency of... See more

Staff

Users describe positive interactions with staff, highlighting their professionalism, knowledge, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the high-class and extraordinary... See more

Order

Consumers find the ordering process to be positive, with many reviewers highlighting the seamless online... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I originally purchased the black HydroConquest 42mm but ended up exchanging it for the blue, and I'm glad I did. The blue dial looks incredible in person; way better than it does online. The whole exc... See more

Company replied

Rated 5 out of 5 stars

I had a great experience working with Rosalinda at Mayors. She was knowledgeable, honest, and easy to work with throughout the process. I saw the Tudor Black Bay GMT with the red and blue bezel, knew... See more

Company replied

Rated 5 out of 5 stars

Philip at Avalon was super helpful in guiding me through purchasing a watch as an anniversary present for my wife. The experience was quick, and he was able to ship the watch overnight—I wouldn’t ha... See more

Company replied

Rated 5 out of 5 stars

Phil and Chris made buying a Cartier watch for my wife an outstanding experience. They were professional, knowledgeable, and took great care of every detail from start to finish. The process was seaml... See more

Company replied


Company details

  1. Jewelry Store
  2. Watch Store

About mayors.com

Written by the company

LUXURY JEWELRY LUXURY WATCHES ENGAGEMENT RINGS WEDDING RINGS In 1910, Mayors opened its first doors to connoisseurs of fine jewelry and elegant timepieces. Offering an unparalleled selection with first-class service, the humble jeweler quickly became renowned as the destination for quality and craftsmanship. But more than a standard, it became a tradition of excellence. Today, Mayors has 14 stores across Florida and Georgia showcasing iconic brands from around the world. Preserving the intimacy of a family-owned boutique, your house of brands is committed to provide uncompromising luxury.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(1,584)

381 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent customer service by George Valvis!

Approximately two weeks prior to purchasing my Longines time piece, I walked into the Mayors Dadeland location and I was not greeted or even asked if I needed assistance. The store was completely empty and three sales associates looked at me up and down and chose not to speak to me. Because of this horrible interaction I decided to purchase my watch online and pick up in store. However, I met George Valvis when I went to pick up my time piece and he went above and beyond to ensure that I felt welcome at Mayors. He was extremely interested in establishing a lasting relationship and provided excellent customer service. Due to his customer service I brought in my best friend and he also purchased a Tudor Pelagos. I am very grateful for George’s assistance and I look forward to purchasing more time pieces in the future through him.

16 April 2026
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Reply from mayors.com

Dear Nicholas M,

Thank you for taking the time to share such detailed feedback with us! We truly appreciate you giving us another opportunity to serve you.

We’re very glad that George was able to turn things around and provide the level of care, professionalism, and hospitality you should always expect from us. It’s wonderful to hear that he made you feel welcome and valued, and that his service not only earned your trust but also inspired your friend’s purchase as well.

Your kind words mean a great deal, and we’re grateful for the chance to continue building that relationship. We look forward to assisting you with future timepieces and ensuring every visit reflects the exceptional service you deserve!

Kindly,
Mayors

Rated 5 out of 5 stars

Great service and seamless experience

My wife and I had a great experience at Mayors in Tampa. Top tier service and experience. Our advisor Mahdi too great care of us during our visit and allowed us to explore all the options we were interested in. The purchase experience was seamless, we highly recommend them if you live in the Tampa area and are looking to purchase a timepiece from a trusted jeweler!

16 April 2026
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Reply from mayors.com

Dear Kapil,

Thank you for sharing your experience with us! We’re so glad to hear that your visit to our showroom in Tampa was such a positive one. Mahdi’s thoughtful guidance and willingness to walk you through every option clearly made your time with us both enjoyable and stress‑free.

It’s wonderful to know the entire process felt seamless from start to finish. We truly appreciate your recommendation and are honored to earn your trust.

We look forward to welcoming you and your wife back whenever you’re ready for your next timepiece!

Kindly,
Mayors

Rated 5 out of 5 stars

Great Service

Great Service from Kiki !

12 April 2026
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Reply from mayors.com

Dear Brian,

Thank you for sharing your feedback with us! We’re delighted to hear that you received great service from Kiki.

We truly appreciate your kind words and look forward to welcoming you back again soon!

Kindly,
Mayors

Rated 5 out of 5 stars

Great follow up and quick shipping

Great follow up and quick shipping

13 April 2026
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Reply from mayors.com

Greetings,

Thank you for sharing your feedback with us! We are happy to know that you enjoyed our fast delivery and great follow up.

We appreciate your words and look forward to assisting you soon.

Kindly,
Mayors

Rated 5 out of 5 stars

Exactly how a watch buying experience should be.

I had a great experience working with Rosalinda at Mayors. She was knowledgeable, honest, and easy to work with throughout the process. I saw the Tudor Black Bay GMT with the red and blue bezel, knew it was the one I wanted, and Rosalinda handled everything smoothly from there. She made sure everything was set up properly and that I was comfortable with the purchase. If you’re looking for someone who knows watches and keeps the experience straightforward and professional, I’d definitely recommend Rosalinda.

29 December 2025
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Reply from mayors.com

Dear Dylan Prats,

Thank you for sharing your experience with us. We’re delighted to hear that Rosalinda provided knowledgeable, honest, and professional service throughout your visit. It’s wonderful to know she was able to assist you seamlessly with your Tudor Black Bay GMT and ensure you felt confident and comfortable with your purchase.

We truly appreciate your recommendation and look forward to welcoming you back again soon.

Kind regards,
Mayors

Rated 5 out of 5 stars

Sammy helped me get my new omega in…

Sammy helped me get my new omega in quickly. Thanks you

11 April 2026
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Reply from mayors.com

Dear Patrick Lancaster,

Thank you for giving us a 5-star review!

We appreciate you for taking your time and providing us feedback regarding the experience you received.

We look forward to servicing you again in the future.

Kind regards,
Mayors

Rated 5 out of 5 stars

This was nice and easy to order a watch…

This was nice and easy to order a watch without the hassles!! The delivery was surprisingly quick also. I will continue to do business with them for sure! Give them a shot and see for yourself.
Thank!
D.V.

12 April 2026
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Reply from mayors.com

Dear Dan Velez,

Thank you so much for your kind words and for taking the time to share your experience! We’re glad to hear that ordering was smooth and hassle-free, and that your watch arrived quickly. Providing an easy, reliable shopping experience is always our goal.

We truly appreciate your continued support and look forward to serving you again soon.

Kind regards,
Mayors

Rated 5 out of 5 stars

Very happy customer

Purchased an absolutely beautiful Longine.The watch was delivered In record time from Florida to California. The packaging was top notch. I couldn’t be happier with Mayors! I will definitely buy from Mayors again.

12 April 2026
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Reply from mayors.com

Greetings,

Thank you for your wonderful feedback. We’re thrilled to hear that your Longines arrived so quickly and that the packaging met your expectations. It’s great to know you’re enjoying your new timepiece and that your experience with Mayors has been such a positive one.

We truly appreciate your trust and look forward to assisting you again whenever you’re ready to add to your collection.

Kind regards,
Mayors

Rated 5 out of 5 stars

Won’t be my last purchase

I received my order quickly and it was packaged thoughtfully. Everything arrived in perfect condition.

10 April 2026
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Reply from mayors.com

Dear Jerred,

Thank you for providing us with a 5-star review!

It brings us joy to hear that you received your package quickly and packaged well. We look forward to assisting you again in the future.

Kind regards,
Mayors

Rated 5 out of 5 stars

Great experience

Anne is amazing and truly enjoy the experience. She is an absolute expert and always enjoy her stories about the history of the brands and models of watches. Highly recommend!

10 April 2026
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Reply from mayors.com

Dear Biscotti,

Thank you so much for taking the time to share your wonderful experience at our Mayors store. We are thrilled to hear that you felt that Anne was an expert and appreciated her knowledge of the brand and timepieces.

We welcome you back to shop with us again.

Kind regards,
Mayors

Rated 5 out of 5 stars

Seamless Experience Purchasing a Cartier Timepiece

Recently purchased a Cartier timepiece from Mayors Jewelers as a gift for my partner of eight years, and the entire experience exceeded expectations from start to finish.

The level of professionalism, communication, and attention to detail truly stood out. The watch arrived beautifully packaged, with a presentation that reflected the prestige of the Cartier brand. Shipping was prompt, secure, and handled with great care.

What made this purchase especially meaningful was the confidence and trust Mayors Jewelers instilled throughout the process. When selecting something as significant as a Cartier watch, that level of service matters—and they absolutely delivered.

A sincere thank you to the team at Mayors Jewelers for helping make this moment so special. Highly recommend to anyone looking for a seamless and elevated luxury buying experience.

5 April 2026
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Reply from mayors.com

Dear David,

Thank you for sharing your experience! We’re delighted to hear that your recent Cartier purchase with us exceeded expectations from beginning to end. It’s wonderful to know that the professionalism, communication, and attention to detail throughout the process helped make such a meaningful gift even more special.

We’re glad the presentation, packaging, and secure shipping reflected the prestige of the Cartier brand and provided the elevated experience you were hoping for. Most importantly, we appreciate your trust, feeling confident and supported when selecting a piece of this significance truly matters, and we’re thrilled our team delivered on that.

Thank you again for your kind words and for allowing us to be part of such an important moment. We’re grateful for your recommendation and look forward to assisting you again in the future!

Kindly,
Mayors

Rated 5 out of 5 stars

Philip at Avalon was super helpful in…

Philip at Avalon was super helpful in guiding me through purchasing a watch as an anniversary present for my wife. The experience was quick, and he was able to ship the watch overnight—I wouldn’t have expected such a fast response. I had stopped in assuming I was too late to make something happen in time.

We came back in together, and the staff at Avalon were wonderful—helping get it sized and everything. Thanks again, y’all.

1 April 2026
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Reply from mayors.com

Dear Parker,

Thank you for sharing your experience with us! We’re delighted to hear that Philip was able to guide you through finding the perfect anniversary gift and make the process both quick and seamless. It’s wonderful to know the team was able to assist you and your wife when you returned as well.

We truly appreciate your trust and look forward to assisting you again on your next visit!

Kindly,
Mayors

Rated 5 out of 5 stars

Had the Doxa I wanted

Had the Doxa I wanted. Wearing it two days later. Very impressed!

3 April 2026
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Reply from mayors.com

Dear Dwayne,

Thank you for sharing this great feedback! We’re glad to hear you found the Doxa you were looking for and even happier that you were able to enjoy it just two days later. It’s a fantastic piece, and we appreciate you taking the time to share your experience. Enjoy the new watch!

Kindly,
Mayors

Rated 5 out of 5 stars

Review of doxa watch and quick service and delivery from mayors

My first time purchasing a watch with MAYORS, Very quick delivery well under the specified time, received my watch, a Doxa sub 300t dive watch absolutely stunning dive watch, delivered in a very nice presentation box, very impressed with this jeweler, would definitely purchase from them again.

26 March 2026
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Reply from mayors.com

Dear Randy,

Thank you for sharing your experience with us! We’re delighted to hear that your first purchase with us was such a positive one and that your Doxa Sub 300T arrived quickly and beautifully presented. It’s a fantastic timepiece, and we’re thrilled it made such a strong impression.

We truly appreciate your kind words and look forward to welcoming you back!

Kind regards,
Mayors

Rated 4 out of 5 stars

Was better online that the store the…

Was better online that the store the experience

28 March 2026
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Reply from mayors.com

Dear Saleh.

Thank you for taking the time to share your feedback with us. We’re glad to hear that you had a positive experience online, and we appreciate you letting us know that your showroom visit didn’t quite meet the same standard. Your perspective is important, and it helps us continue improving the experience we provide across all channels.

We hope to have the opportunity to welcome you back in the future and offer the level of service you expect from Mayors.

Kind Regards,
Mayors

Rated 5 out of 5 stars

Perfect Purchase

Purchased a Rolex via the website. Interacting with the agent via email was fantastic. Exceptional service and value.

24 March 2026
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Reply from mayors.com

Dear Brad,

Thank you for sharing your experience! We’re delighted to hear that your Rolex purchase and email interactions with our team were exceptional.

We truly appreciate your trust and look forward to assisting you again.

Kindly,
Mayors

Rated 5 out of 5 stars

Very helpful!!!

26 March 2026
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Reply from mayors.com

Dear Joann,

Thank you so much! I’m really glad you found the experience helpful. We appreciate you taking the time to share your feedback!

Kindly,
Mayors

Rated 5 out of 5 stars

I am pleased with my Mayors experience

I ordered an item online. It was delivered to the store of my choice quickly. I was greeted promptly when I arrived at the store in Tampa. The item was exactly what I ordered and expected. I am very happy with my purchase. I recently purchased a few items from Mayors and I am very pleased with each. In addition, each person I dealt with was professional, courteous, and friendly.

25 March 2026
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Reply from mayors.com

Dear Charles,

Thank you for taking the time to share your experience with us! We’re delighted to hear that your online order arrived quickly and that your pickup in our showroom was smooth and welcoming. It’s wonderful to know the item met your expectations and that each of your recent visits with Mayors has been met with professionalism, courtesy, and friendly service.

We truly appreciate your continued trust and look forward to assisting you again soon!

Kind Regards,
Mayors

Rated 5 out of 5 stars

Fast delivery.very helpful online sales…

Fast delivery.very helpful online sales associate.

24 March 2026
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Reply from mayors.com

Dear Rowena,

Thank you for sharing your feedback with us! We’re delighted to hear that your order arrived quickly and that our online sales associate was able to assist you so helpfully.

We truly appreciate your kind words and look forward to serving you again soon!

Kindly,
Mayors

Rated 5 out of 5 stars

GREAT SERVICE

GREAT SERVICE

22 March 2026
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Reply from mayors.com

Dear Manny Pauta,

Thank you for taking a moment to share your feedback! We’re delighted to hear you received great service, and we truly appreciate your kind words.

We look forward to assisting you again soon!

Kindly,
Mayors

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