M&P Direct Reviews 

Well what an absolute letdown by your company, I left my Multistrada with you for 5 days in April for an Mot and service, I payed my bill and collected it and drove a mile down the road and both mirrors came loose, and the service light was not reset. I turned around and got back to the workshop to get it rectified and thought no more.
6 months later I went online to tax the bike only to be informed the Mot had expired in April! Well today is October the 6th and tomorrow is France day with the lads. So bang goes my trip away along with ferry tickets and hotel for 2 nights.
M and P apologised and don't know what happened and offered me an mot without charge. Well guess what... I was charged flipping 6 months ago and my guess is that you probably didn't service it either!
Driving around without an mot for 6 months without an Mot.
Thank goodness I wasn't involved in an accident or caught on camera plus the money I'm now out of pocket for my weekend away.
Maybe it's easy to say that I should have checked but who does that when they pay a main dealer to Mot their bike.

I should learn from my 1st bad experience when their mechanic test rode my bike 2 years ago at 127mph in a 30mph zone! (wonders of trackers)- but thought I'd give them the benefit of doubt as I really liked a bike they had there.
Booked a test ride on BMW R1200R Saturday. Met Chris the Sales Guy and went on ride. Came back about an hour later and discussed p/ex etc. Agreed I would call Monday once I'd had a think about it.

Called 1st thing Monday spoke to Chris, bike is still available and we agreed the deal- he was going over to the workshop to book the bike in and asked me to call back and speak Amanda on reception and pay £250 deposit. Called back and spoke to Amanda who took my deposit, just as we were finishing the call she asked me to wait as Chris was shouting something to her. She then informed me that the bike had sold during that short period of time and no longer available. I asked to speak to Chris as I was clearly not happy but he was busy with a customer.
She apologised and said she would get her accounts team to refund me withing 2-5 days!!.
Money finally hit my account today, but still no call from Chris to explain what happened and apology.

Blessing in disguise as I have since bought one up country with 6000 less miles on it and £1500 cheaper (albeit not the colour I wanted)

Is it any wonder they have lost the BMW franchise with such poor service and atrocious after sales.
Thinking about buying from there? Think again.

Ordered pair of tyres with their online service and did not receive them until a week later? not a good service from such a well known company which are boastful about their services.

A great place to buy a motorcycle and for service afterwards. I’m delighted with my Royal Enfield Meteor 350 supplied by the friendly and professional Pat Nightingale. Nothing too much trouble.

I’ve never used M&P before and wasn’t sure at first on how good their service online was, I was desperately in need of a chain and sprocket kit for my Cbf125, I did order it abit late at night on a Friday and got it today on a Tuesday (5/9/23) and I’m absolutely shocked and happy of how quick it came, they updated my order as soon as they could (like they said they would) and I’m very happy with my order.
I’ll definitely be buying from yous again!

Great support & communication provided by Chris at M&P's Customer Service team. Very helpful and provided a palpable feeling he was genually keen to support requirements and move matters to a fantastic outcome - thank you.

Don't purchase a bike from them after sales service is crap purchased a 650 interceptor on September 2022 not long after had a faulty throttle twist grip turning on the handlebar had first service April 2023 said would sort it out now Sept 2023 still not done excuses all the time seems like once they have you money Don't give a dam avoid at all costs buy your bike somewhere else

Having struggled multiple times with the internet "Captcha" timing out before my order completed I contacted your mail order sales desk by phone and spoke to Chris Clark. I wish to formally complement Chris on the service provided and the help and understanding he provided to complete my order. Excellent service from him.

Purchased a rug, at 1 week old it’s worn nearly through and lost colour to white from blue where stand and wheels are, I don’t use my bike daily ,it’s sat on it a week,so ,I moved bike off ,and then I see,rug not fit for purpose,I purchased through eBay and messaged m&P ,I appreciate they would send a new one, but at a cost to myself to send back, and in there email told me looks like rug has been scrubbed, I told them your welcome to do any tests that has not been scrubbed, maybe a manufacturing issue, I was then told this is what the rug does in what felt like a patronising email [hence this review] I don’t agree as my last one did 8 years and still don’t look like the state of this one , I never leave negative reviews but I’m afraid they could maybe do with better customer service.

The customer service my brother has received is appalling, he bought a new Husqvarna, which he picked up from M&P Motorcycles Swansea had a fair bit of damage to it, M&P collected the bike to resolve the damage, they said they will replace some damaged parts but not all parts, obviously my brother isnt happy about accepting a brand new bike with damage on it, because M&P Motorcycles wont agree to resolve all damage, he has asked for his money back and now they won't take his phone calls and ignoring emails, he has sent letters from Citizens Advice, but still no reply,🤐 everytime he rings the Manager is in a meeting and the operator promises the Manager will call back, several weeks later he is still waiting for response, M&P Motorcycles have been in possession of the motorbike since the beginning of July 2023, absolute appalling behaviour

Order 5061893 on 23/6/23 brake pads & two bottles sanitizer free delivery over £25
Order came to £26:42
Asked for REFUND on 27/6/23 email correspondence with Chris I was assured my order would be dispatched next day apologised for the mix up ?
Today has been 7 days and still nothing received !
No email to say items have been dispatched !
Worst experience !!!!
Refund Refund please
Will take my business elsewhere

To advise order had been delivered today
Thanks to Chris

Purchased a radiator on 03-05-2023 as it was exact one to fit my bike, delivery didn’t take long but upon opening I realised this was a completely different radiator to the one advertised. Messed up my plan to change the radiator at the weekend, but not to worry “I thought”, clearly they have just had a mix up and sent wrong one by mistake. I contacted them and it actually turns out that they don’t even sell the radiator they have advertised, overlooking this false advertisement they we’re going to issue a refund I just have to wait for them to receive the item back. They claim they have sent out a returns label by email which I haven’t received and even if I did would be of little use as I have no way of printing, after several attempts to communicate with the incompetent staff working at m&p to no avail I thought I should share this disgraceful experience in the hopes I will prevent others from making the mistake of purchasing through m&p. Have used this company for years and they were brilliant but has gone downhill recently, not sure what has changed but they are a complete waste of time. Spend your money elsewhere and save the hassle is my advice. I will continue to try and get my money back that they have stolen (8 weeks and counting)

Thanks for the reply mark, I will gladly send over my details if you can provide a direct email please. Order number (5032185). The person I have been dealing with is Chris and whom ever I have spoken to by phone where I was advised they do not sell that radiator. The radiator should have been for a zzr600 05-08 and is still listed as being for this bike although now has a different picture, the one I received and now in the picture on the listing I believe is for a pre 2005 model. Although m&p has a listing for a radiator for zzr600 05-08 they don’t actually sell it.

Totally indifferent staff in motorcycle clothing department. They have no customer oriented attitude.

Where do I start? The lack of confirmation on my eBay order until I contacted them, The lack of stock when questioned, Continued omission to admit they cocked up and sent an item rather than giving me my money back or the cracking message that read 'It's more work for us to process a refund' when I had already agreed to their offer!??

Its probably been one of the most bizarre online purchase experiences I have had the misfortune to get involved with and now are simply ignoring my questions to get a straight answer out of them.

M&P were the original one stop shop for motorcycle related goods for many years with a great all round service (That I remember) to be proud of - Not sure what has happened to them recently but trust me, there are plenty of other online retailers that will happily take our money without the added hassle from this lot.

Avoid like the plague!
I ordered some items on eBay but when they hadn't been marked as sent by the delivery due date I contacted M&P who finally admitted that they didn't even have the items in stock.
They then proceeded to ignore all requests to cancel the order and refund my money and then blatantly lied about having sent the item presumably because of the eBay case/dispute that was open.

I recently purchased an Honda SH 125 From the swansea branch. It was a pleasure doing business with this company. They kept me well informed about everything. The receptionist Amanda was lovely to deal with. Nicky Jones the salesman was very knowledgeable and when he said he would do something, he did it. Hopefully I can keep doing business with M & P for years to come.

From start to finish my new 2023 GS was a pleasure to buy , Chris at Cardiff BMW was top man . So far this GS 1250 is the nicest bike Iver ever ridden , I will reply after my.ell europe tour let you know how its going .

I recently purchased my new helmet, intercom system and boots from the team at M&P direct and couldn't be happier with the service. From the advice on helmet/intercom system through to getting my order to me in time for an upcoming trip, they were spot on and great value for money.

Nothing a bother, very helpful. Will 100% use again.

Purchased a bike through Cardiff Ducati in October and took over 3 months to prep due to waiting for parts. As I was part exing my previous bike, the sales team let me borrow their test bikes whilst I was waiting for the bike to become ready, which was great. However it all went down hill after I picked my bike up, it was back in within a week with starting issues. New battery was put in the bike, but didn't fix the issue. Bike kept on cutting out when in traffic so went back in again, but was told they couldn't fit it in for almost a month. Bike went in again for further repairs as clutch basket was worn, after the clutch basket was replaced, the slave cylinder starting leaking. Called again for the bike to be picked up and repaired as it was no longer rideable, was told they couldn't fit in for another month. Ended up asking for my money back, which was like trying to get blood out of a stone. Ended up being escalated to the owner of M and P, so I could get my money back. Just seemed they couldn't be bothered with the customer once they had your money.

I've since received a call from the Ducati head office in Bologna after the terrible experience I received from M and P.

If you need to buy a jacket or helmet, I would recommend going to M and P, however there are plenty of better motorcycle companies in South Wales who provide a much better service. Would never buy a bike from M and P again after the experience I had.

Order some tyres mid -April and had the express delivery service which was 1-2 working days . Customer service was shocking and could tell me anything about what was happening and all I got was we will look into it . This all resulted in me missing my NC500 because I couldn’t afford to buy another set of tyres !!
They haven’t refunded my money yet because there is always an excuses of someone not being there to do it which I have now been waiting 30 days
I will never touch this company again