M&P Direct Reviews 

Had a fault appear on my Pan America, was advised I needed to book the bike in as it was a major fault (under warranty) and as it was close to my 10K service decided to kill two birds with one stone and cover both things off.

I requested a courtesy bike, but was advised that as parts were probably needed, it was company policy not to lend bikes overnight, so I had to make my own arrangements and put out a family member and incur additional cost.

I still, however, booked an appointment in Cardiff for 18/04, a week in advance and was given a time slot and was informed I would receive a mail confirmation, this didn't arrive, so I chased them on 17/04 and was advised they were very busy, they apologized and informed me everything was still ok.

I arrived as scheduled on the 18th only to be informed, there was no record of my booking and there was no appointment available.

As I live 24 miles away, I kicked up a bit of a fuss and the helpful lad at the counter did book me immediately and sent me a confirmation that my bike would be ready by 5.00pm the same day.

I was unable to challenge the person who hadn't booked my bike in, as he was conveniently "sick"

I waited for my call to collect the bike, it didn't happen.

When I chased I was told it hadn't even been put on the bench.

I queried why and was told there was insufficient resource as fitters had left and one had called in sick that day.

I asked when my bike would be serviced now and was told the following day.

I gave them the benefit of the doubt and actually chased on the 20/04.

The bike had still not been on the bench.

I asked why not and was told the same resource story.

I was told to ring back on the 21st and they would advise me when the bike could be processed.

This i did and was informed that they still had no fitters, did not work the weekend and they would not be able to let me know when the bike would be sorted until 24/04, but that I could collect the bike, if I need it for the weekend, even though I'd been told not to ride it owing to the fault!

Additionally that would have meant three trips to Cardiff at my expense.

On the 24/04, I chased yet again, to be advised my bike was actually being serviced and that I could collect it by 5.00pm that day.

As it was a horrible day (weather wise) i elected to pick it up the following morning, the 25/04.

When i arrived on the 25/04, I was offered no discount for the appalling service I'd received and i was that miffed, I failed to notice, I'd also been charged for the warranty work!

Additionally my bike was filthy, having been pristine when I left it and as if things couldn't get any worse, I'd left the bike with just under half-a-tank of fuel and it was bone dry and on the red!

I complained in five separate E mails to the customer service team at MandP and have had no response, apology or offer of compensation.

DO NOT repeat DO NOT have anything to do with the Cardiff franchise.

They are a shambles.

That said, Mike in parts was very helpful as was John in the service team, who had only been there for three weeks did his very best.

MandP clearly do not care about their customers or their reputation and I'm telling this story to every biker I meet.

Bought a sprocket and gold chain kit and the chain I received was silver and didn't match the product ID on the webpage. No problem, these things happen.

I messaged M&P on 3rd Feb to let them know - one week later they get back to me and ask for some pictures, which I sent them immediately. Just under three weeks later... I sent another message asking what happened and after ANOTHER week they get back to me asking what the issue is.

I tell him what I recieved and then sent another picture + a link to the webpage I bought from. ANOTHER 2 weeks and nothing. So I rang them.

The customer service department would NOT see the issue until I eventually got them to understand their website sells something they clearly don't send. eventually he tells me they will "look into it and call me back". You can guess what happened next - nothing.

I sent a clearly pissed off message saying I don't have time for this and eventually got a reply saying they would exhange it for another model, to which I immediately reply yes, how do we handle postage?

That was 3 weeks ago. At this point I feel like I deserve a refund to cover all the time I've spent dealing with this.

UPDATE:
They did infact get back to me very shortly after this review and sorted out collection for the return - shipping me the exchanged chain quickly.

I am happy as now the rebuild can commence!

Ordered a new starter motor on a Tuesday and politely asked if I could get it delivered within a couple of days as I needed the bike where the chap on the phone said he would try his best . Starter was delivered as agreed in time . Staff were very helpful and went out of their way to help . Even though the part is a pattern part I found it to be of excellent quality and probably better than original . Will gladly buy again so thanks again for a quick pleasant transaction.

Company took over a week to dispatach my item (I'm still waiting for it to arrive), very curt customer service email received from them.

Don't think I'll bother again, just hope that what I ordered actually arrives, is correct and works

Bought a new KTM 890 Adventure from M&P Cardiff, very smooth. Chris Davis then helped me arrange a special voucher for attendees of the Motorcycle Live show, which he didn't have to 👍. Not always the fastest to respond but I got what I wanted and they're always friendly.

I bought my first big bike a Suzuki SV650 from M&P Swansea. Where I had the pleasure of dealing with Josh Collings and I must say he made the process a breeze. With it being my first big bike I was a bit excited and Josh took the effort to answer my continuous texts and messages. He arranged delivery and collection of my 125 as I didn’t fancy driving it on the motorway. Rob delivered the bike for me today and he’s was cracking guy, even polished my bike in the van before wheeling it out to me. I had a further surprise where the bike was fully serviced, new tires, chain, sprockets basically you name it and it was done. It looked like a brand new bike. I couldn’t be more happier. A big thanks to Josh and of course Rob. Will definitely only deal with M&P in the future. Thanks again Alex

I have bought 3 motorcycles from M&Ps in the last 6 years. Two Harleys and my current bike a BMW GS1250A.
The BMW has had an annual service this week and a rear Tyre, I must say credit due, Amy and the staff in service were spot on, the bike well looked after and workshop staff extremely helpful, they even waited on after closing as I could not get there by 5pm to collect the bike!!!
Thanks M&P for the ongoing service, I won't go anywhere else :)

Just bought a bmw s1000xr brand new from Tiff he’s a top guy Iv had 3 bike from him now since 2020 and got my mate 2 bike all ways very helpful and sort me out not a problem at all excellent service as always will always go and see him for my bikes.and I called down the dealership today and the coffee shop was just closed but there was a girl Amander there said to me I’ll go over and make you a sandwich now free of charge she was amazing fare play to here I said I’ll come over the other side to get it but she said no wait here I’ll sort it for you now can’t fault here thank you so much.and M&P excellent service from everyone too Dealership 👍

Bought too many things from them ! They are very good and speedy delivery

Just bought my BMW S1000XR from M&Ps in Swansea this is my 2nd bike I have bought here and Tiff in sales what a great guy from start to finish on the both purchases he has been fantastic with his help , knowledge and service everything smooth and on time . I highly recommend M&Ps.

No experience

Disgusting service from Chris Eady!
False Promises, do not believe a word he says! Will promise you help and do nothing! Treatment of Customers is appalling !
Anyone that wants proof contact my email, I have Video and Photo evidence of this! Stay Clear will take your money but wont ever help afterwards. Shame he is putting such a bad name to Mark Collings' business. As an army veteran I have never had a service as poor as this.
And the fact Mark Collins has not replied so far shows there is no care for his customers or business therefore letting the staff do as they wish.

I purchased Ducati multistrader New
Off M&P back in August 22,
I noticed the sales person had registered the bike in wrong address.
Also my part ex had not been taken into stock, after multiple trips to MP
To resolve the issue phone calls
Emails being fobbed off, even being told my part ex had private plate on it, which was not True.
I have been left with £100 fine off DVLA for not contacting then SORN
And £25 fee for registration application. You expect I premium service? For selling high end motorcycle.

Status was out for delivery but did not get my shipment.

I’ve bought a lot from MandP
Either online or direct from the shop
Always a great choice of parts and accessories and you know they will be guaranteed

I ordered some parts on New Year’s Eve last year, I wasn’t expecting a delivery till mid January because of the holidays. I returned to work on the 3 rd January and gave them a ring to check the order. The guy on the phone was very helpful and stated it would be dispatched that day 48 hr. The next day my order arrived. I’ve just fit all the parts ordered all fit great. I’ll certainly use M&P again.

Purchased a screen from their ebay shop it said it comes with fitting kit it does not, it comes with 2 brackets fixed to the screen. I Contacted them by phone they said someone will get back to me they did not, then emailed no response they claimed they replied but they did not until i rased a case with ebay, then claimed that the 2 brackets attached to the screen are a fitting kit, its not its two brackets attached to the screen. They phoned me 20th March, (The item was delivered on the 31st January), following my negative reviews to argue with me about how two brackets constitute a fitting kit, no appology, no acceptance that the advert was missleading and no agreement to change future adverts for the item. I would avoid using them as their customer service is non existant, i wont be using them again. Then when you leave negative feedback on ebay they have it removed, just goes to show you can't trust ebay feedback either, so given they have so many negatives on ebay, combine this with how many they have removed this just goes to show just how shocking their customer service really is!!!!!!!!!!!!!!!! Just read their other negative reviews.

Caught doing 120mph on customers bike!!!!!
I visited the BMW Motorrad showroom and purchased an s1000rr sports bike, this bike cost around the £20,000 price tag, following my purchase I then decided to have additional carbon fibre parts added to the bike costing a further £4000, upon having these parts fitted I collected the bike from the dealership to find my bike was very hot and I was under the assumption that someone had been riding it. Now, this didn’t bother me until I arrived home and decided to check my tracker that was fitted to the bike, the report then outlined that M&P mechanics had been out on the bike thrashing it around at 120 mph in a residential area, the bike had only covered 44 miles on the odometer and was still in its running in period, This obviously made me furious so I called the dealership the following morning.
The dealership came back to me via email offering me £1000 to keep my mouth shut and not to take any of this to public or social Media, they advised me also that they had spoken to the mechanic in question and they had apparently given him a warning over the situation????
I rejected their offer and said I wanted to reject the bike as I didn’t think it was fair for someone to be doing that to a brand new bike that I had just paid £24k for which could possibly bring on issues with the bike in the future, with several back and forth arguments they finally give in to return my money.
Following this incident 18 months have now passed and I had eventually calmed down over the situation and I returned to the store to Purchase another bike with a friend, I had the intention of buying another s1000rr bike for around the same price as before and a friend was going there to purchase a brand new KTM superduke r costing around £18k, after being in the store for around half hour the salesman that we were dealing with had a phone call on his desk from a manager called CHRIS EADY telling him not to serve us as they don't want our custom and to leave the store immediately.
Considering all this hassle was not from my doing and I’m basically getting rejected from their store for no reason other than the problems that they had caused I find it quite disgusting, so not only have they lost out on 2 new bike sales totalling over £40k, they have now lost 2 regular customers and will loose several more from this bad service.
I’m just putting this out there to pre warn customers on the way this dealership works and treats their customers.

I spoke with one of their sales representatives who demonstrated really poor knowledge of bike models and variants. Whilst I have no problem with gaps in knowledge this individual thought that unfocused waffle was a good alternative.
I did try sending a follow up email asking to speak to someone with a little more experience but my message was ignored.
I suspect I had a lucky escape and the generally poor service I experienced was a warning to be very careful when dealing with this company.

I bought a new bike from M&P and the hospitality was incredible. Every member of staff spoke to me and we talked about bikes, the sale went through smoothly and even gave me a full tank of fuel before I headed on my way. Keith was the guy I dealt with and he was awesome. Will definitely be doing business with them again.