My current recharge which was supposed to expire on 28/07/2026, where did it go? The recharge was done by mistake. You have applied it from now on. My mobile number is +4368864813783 A... See more
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Good prices for bundles and good phone service, but quite bad app interface and annoying handling. Lycamobile spams me incessantly with messages about special offers that I can't turn off anywhere, so... See more
Company replied
Do you think it’s normal that I canceled already 3 times the option that they try to take money from the bank automatically and they still do it !!! Should I go to court with the company or what ?... See more
Company replied
Thank You, to customer service MIKA who patiently listened to my query and solved my issue with the SIM card activation. I am a senior, anxious and technically not vert savvy customer. She got frustra... See more
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Company details
Written by the company
Lycamobile bietet GRATIS SIM Karten mit günstigen, internationalen Tarifen. Jetzt unsere Prepaid Angebote mit kostenlosen Anrufen prüfen und gleich GRATIS SIM bestellen!
Contact info
1080, Vienna, United Kingdom
- www.lycamobile.at
2.5
Poor
365 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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SIM card never arrives
I ordered a SIM card online. They took my money and it never arrives. Contact them but no reply from them.
24 July 2020
Unprompted review
Reply from Lyca Mobile AT
Dear Kunde,
We are sorry to hear that your online purchase sim not delivered.
Regarding your review, please help us with your complete address and order confirmation to trustpilotreview@lycatel.com to investigate further.
We hope that you will not face any issues with Lycamobile in future.
Regards,
Karthik
Lycamobile Team
Ridiculous customer service
Ridiculous customer service, I'm in Austria, but you should realise not every single person will be fluent deutsch speaker.
I've been trying to get them to help with my mobile Internet connection after trying all I could myself for the past 3 days and still nothing.
You're kept on hold for ages with the promise of being transfered , you wait and then the line goes off.
Even tried live chat, appalling to say the least, once you don't speak "their" language, the next thing you see "connection error".
I've been a LycaMobile customer in another EU country since inception and I actually still very much use that line.
But I think it's high time I port to a different network here in Austria. So annoying !!
14 July 2020
Unprompted review
Reply from Lyca Mobile AT
Dear Kunde,
We feel sorry to hear about your experience with us. To check on this, please share your Lycamobile number, email address registered with us, reference number of your contact with our customer service. So that, we will investigate and get back to you with an update. Kindly reply us back to our email : trustpilotreview@lycatel.com
Regards
Neelima
Lyca mobile is getting Bretter
Lyca mobile is getting Bretter. But in some areas Services are not good. But still lyca offer Vetter and attraktive packages.
13 July 2020
Unprompted review
Reply from Lyca Mobile AT
Dear Nasim,
It gives us great encouragement to get positive feedback from you. Please do recommend us to your friends and family. We will ensure that they too receive our signature service.
Regards,
Neelima
Internet ist sher schecht
13 July 2020
Unprompted review
Reply from Lyca Mobile AT
Léiwe Client,
Mir sinn extrem bedauerlech fir d'Erfahrung vu Lycamobile. Duerch d'Netzwiesselung do hätt Dir iergendwann eng Netzwierksproblem konfrontéiert. Mir entschëllegen eis fir dat Onbequemen.
Fir méi Informatioun, w.e.g. hëlleft eis mat der Handysnummer oder Referenznummer zesumme mat der Probleembeschreiwung kuerz. Mir brauchen Är Erklärung méi iwwer de Problem fir besser ze verstoen an Iech deementspriechend ze hëllefen. Frot eis w.e.g. zréck op eis E-Mail: trustpilotreview@lycatel.com
Gréiss,
Neelima
Website is sucks
Website is sucks. The most painful top-up experience ever
11 July 2020
Unprompted review
Reply from Lyca Mobile AT
Dear Customer,
Thanks for sharing your feedback about the website service, which is not up to your expectations. We will make sure to share this with our respective team to come up with more standards in the future. But we regret on this occasion our service was not up to the required standard and we strive to maintain high standards always to serve you better. We sincerely hope that you have no further reason for any complaint regarding our service in the future. If there's anything we can do for you now, don't hesitate to write back with your view
Regards
Neelima
Reply from Lyca Mobile AT
Dear Ramon,
It gives us great encouragement to get positive feedback from you. Please do recommend us to your friends and family. We will ensure that they too receive our signature service.
Regards,
Neelima
Reply from Lyca Mobile AT
Dear Mandeep Singh,
It is our desire to keep you satisfied with our services and products. You are our inspiration in doing our very best. Thank you and remember; we value you!
Regards,
Neelima
Reply from Lyca Mobile AT
Dear Customer,
Thank you for trusting us! Together with our professional team, we promise to do our very best just to cater every little thing you need
Regards,
Neelima
The Customer service are Great!
The Customer service are Great and the services also
I like it!
But the only issue I hope you can fixed is that there’s some number in Austria can not covered by your company.
22 June 2020
Unprompted review
Reply from Lyca Mobile AT
Dear Customer,
We are happy to hear your positive feedback shared. We strive to maintain a high quality of service for our customers. We hope your affiliation with Lycamobile has been pleasant. Definitely will share your feedback to the respective team to come up with more standards in future
Regards,
Neelima
sometime ago
sometime ago, chosed it with internet unfortunately, I was unble to use it, because it was'nt available as was pomised. And also using it call a land line was impossible. but for all, I am satisfy. thank you.
19 June 2020
Unprompted review
Reply from Lyca Mobile AT
Dear Stephen,
Thank you for your positive feedback and for taking the time to publish this review. We strive to provide our customers with a high quality of service and we are pleased that you appreciate the service offered.
Regards,
Neelima
Reply from Lyca Mobile AT
Dear Carlitobriante,
Thank you for your positive feedback. We will ensure to share this to our management. We also ask you to suggest our SIM card to your friends and family. Nice to see you as our valuable customer.
Regards,
Neelima
Good morning
Good morning, is possible to change my setting and language in english ?
17 June 2020
Unprompted review
Reply from Lyca Mobile AT
Dear Nicolo,
We are happy to see your positive opinion shared over our process. We understand that you would like to change your language, please tell us if you wish to change your IVR language. If so, please reply back to our email: trustpilotreview@lycatel.com with your mobile number to the necessary changes
Regards,
Neelima
The best bundles
28 April 2020
Unprompted review
Reply from Lyca Mobile AT
Dear Inna Martin,
Thanks for taking the time to share your opinion on Lycamobile Service. We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation
Do not hesitate to contact us. If you ever need any assistance,
you can always reach us through the Customer Services or our website,
where you can also find all the latest product features and offers.
Regards,
Lycamobile Team
Excellent service.
15 April 2020
Unprompted review
Reply from Lyca Mobile AT
Dear Abdul Razzaq Ghumman,
Thank you so much for your positive feedback and for taking the time to post this review. We endeavour to maintain a high quality of service for our customers,and we are glad that you appreciated the service provided.
Do not hesitate to contact us. If you ever need any assistance, you can always reach us through the Customer Services or our website,where you can also find all the latest product features and offers.
Regards,
Lycamobile Team
Easy and fast
15 April 2020
Unprompted review
Reply from Lyca Mobile AT
Dear Customer,
Thank you so much for your positive feedback and for taking the time to post this review. We endeavour to maintain a high quality of service for our customers,and we are glad that you appreciated the service provided.
Do not hesitate to contact us. If you ever need any assistance, you can always reach us through the Customer Services or our website,where you can also find all the latest product features and offers.
Regards,
Lycamobile Team
Terrible customer care
Terrible customer care. No wonder why you are decaying in countries like Austria
I was thinking as mobile telecom company, most certain things can be done online(as it is Corona time) but unfortunately nothing works for me despite sending email and calling on your custometcare.
The person who takes customer calls when calling from Austria is a tragedy. It looks like you dont get right persons for customer care and you are just managing a burden in your office!!!
15 April 2020
Unprompted review
Reply from Lyca Mobile AT
Dear Customer,
We are sorry to hear that you haven't had the experience we would expect. Our customers usually receive exceptional customer care and we are sorry to hear you feel yours was not. We sincerely hope that you will have no further cause for any complaint in relation to our service in the future. I understand your frustration in not receiving help at the required time. Accept our apologies for same. Should there be anything that we can do for me now please don’t hesitate to provide us with your Lycamobile number or alternate contact number.
Regards,
Lycamobile Team
Reply from Lyca Mobile AT
Dear Carlos,
Thank you so much for your positive feedback and for taking the time to post this review. We endeavour to maintain a high quality of service for our customers,and we are glad that you appreciated the service provided.
Do not hesitate to contact us. If you ever need any assistance, you can always reach us through the Customer Services or our website,where you can also find all the latest product features and offers.
Regards,
Lycamobile Team
Did not solve my problem which was too…
Did not solve my problem which was too easy to solve.
9 April 2020
Unprompted review
Reply from Lyca Mobile AT
Dear Customer,
We feel sorry to hear about your experience with us. We understand from the review posted that you had some problem. To check on this, please share your Lycamobile number, email address registered with us, reference number of your contact with our customer service. So that, we will investigate and get back to you with an update. Kindly reply us back to our email : trustpilotreview@lycatel.com
Regards,
Lycamobile Team
Customer service isn't supportive
Customer service isn't supportive. There are many problems which couldn't be resolve on the phone. No physical store in Austria.
6 April 2020
Unprompted review
Reply from Lyca Mobile AT
Dear Faisal,
Thanks a lot for sharing your feedback with us.
We are extremely sorry to hear about your experience with Lycamobile. We realise that you faced issues with Lycamobile number.
However, we endeavour to maintain a high quality of service for our customers. Therefore, please provide us with your Lycamobile Number and brief description of issue to trustpilotreviews@lycatel.in. This will enable us to investigate this matter in detail, to resolve the issue you experienced.
Regards
Lycamobile Team
The net is very very very slow
4 April 2020
Unprompted review
Reply from Lyca Mobile AT
Dear Raviraj Bhaktraj,
Thanks a lot for sharing your feedback with us.
We are extremely sorry to hear about your experience with Lycamobile. We realise that you faced issues with Lycamobile data speed.
However, we endeavour to maintain a high quality of service for our customers. Therefore, please provide us with your Lycamobile Number and brief description of issue to trustpilotreviews@lycatel.in. This will enable us to investigate this matter in detail, to resolve the issue you experienced.
Regards
Lycamobile Team
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