My current recharge which was supposed to expire on 28/07/2026, where did it go? The recharge was done by mistake. You have applied it from now on. My mobile number is +4368864813783 A... See more
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Good prices for bundles and good phone service, but quite bad app interface and annoying handling. Lycamobile spams me incessantly with messages about special offers that I can't turn off anywhere, so... See more
Company replied
Thank You, to customer service MIKA who patiently listened to my query and solved my issue with the SIM card activation. I am a senior, anxious and technically not vert savvy customer. She got frustra... See more
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Very disappointing experience\. I have been unable to activate my SIM card despite trying more than seven times\. I also contacted customer service by email this morning, but I still haven’t receive... See more
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Company details
Written by the company
Lycamobile bietet GRATIS SIM Karten mit günstigen, internationalen Tarifen. Jetzt unsere Prepaid Angebote mit kostenlosen Anrufen prüfen und gleich GRATIS SIM bestellen!
Contact info
1080, Vienna, United Kingdom
- www.lycamobile.at
2.5
Poor
363 reviews
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Repeated unauthorized auto-renewal despite multiple cancellation requests
I am extremely disappointed with Lyca Mobile Austria’s handling of auto-renewal.
I have contacted Lyca Mobile at least three times previously and explicitly requested that auto-renewal be permanently disabled. Despite this, Lyca Mobile continued to charge my payment method automatically.
I have been living in the United States since June 4, 2026 and have not been using my Austrian Lyca Mobile service. Nevertheless, I was charged €9.90 on June 22 and another €9.90 on July 20, for a total of €19.80, for renewals that I neither requested nor used.
I have now emailed both Lyca Mobile Austria customer service and the Review Resolution Team requesting a refund and permanent cancellation of auto-renewal, but I have received no response or resolution.
This is particularly frustrating because I had already asked Lyca Mobile multiple times to stop the automatic renewals. Customers should not have to repeatedly request cancellation and then discover that their payment method is still being charged.
I request an immediate refund of the full €19.80 and permanent deactivation of auto-renewal on my number. I will update this review if Lyca Mobile resolves the matter.
6 August 2026
Unprompted review
Reply from Lyca Mobile AT
Dear Muhammad,
We appreciate you taking the time to share your experience with us regarding the auto-renewal of your service.
We are actively looking into the details of your account and the communication you have had with our customer service team and the Review Resolution Team. We are committed to understanding why your requests were not actioned as expected and to ensure that this situation is properly addressed. We will work to investigate the charges and the auto-renewal status to prevent further occurrences. We value your patience as we review this matter thoroughly.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
good stuff.
7 August 2026
Reply from Lyca Mobile AT
Dear Customer,
Thank you so much for sharing your experience with us!
We're thrilled to keep you seamlessly connected with the great value you deserve.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Finde ich super
5 August 2026
Reply from Lyca Mobile AT
Sehr geehrte Kundin, sehr geehrter Kunde,
wir freuen uns sehr, Sie bei uns zu haben, und wissen es zu schätzen, dass Sie sich die Zeit für so freundliche Worte genommen haben. Ihre Unterstützung motiviert uns sehr!
Herzliche Grüße
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
I sent all needed info about me and my…
I sent all needed info about me and my case and reply took 4 days and it was absolutely useless
30 July 2026
Reply from Lyca Mobile AT
Dear Customer,
We’re sorry to hear that your previous support experience did not meet your expectations. We understand how frustrating it is to wait for a response after providing the requested information and not receive a helpful resolution.
We would like to review your case further. Please provide your phone number or case reference number, along with any previous communication details, so we can investigate and assist you further.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Excellent service
3 August 2026
Reply from Lyca Mobile AT
Hi Jaspreet Singh,
Thank you for sharing your positive feedback! Knowing you had a great experience with LycaMobile brightens our day. We appreciate your support.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
My experience is basically good in this…
My experience is basically good in this recent years, because I am been using the mobile network for good 11 years now.
3 August 2026
Reply from Lyca Mobile AT
Hi customer,
We're so happy to hear about your positive experience with our mobile network over the past 11 years! We truly appreciate your long-standing loyalty.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Poor customer care experience
I have never experienced customer service as poor as Lyca Mobile’s.
Last month, my data allowance expired one day before my plan renewal date. I contacted customer service and was instructed to top up $30 so they could manually renew my plan. While I was on the call, I added the $30 exactly as directed. The representative then told me they were unable to process the renewal at that moment and would complete it later.
The next day, my plan had still not been renewed, and the $30 credit had disappeared. When I contacted customer service again, I was told the credit had been consumed. This happened only because I followed the instructions provided by Lyca Mobile’s own representative.
My account was then automatically charged again for the plan renewal. Since the issue was not resolved, I disputed the charge through my bank and recovered the $30. Now Lyca Mobile is demanding that I repay the $30 plus a $5 penalty fee or reverse the dispute.
To make matters worse, this month I am unable to renew my plan at all because Lyca Mobile has placed a restriction on my account until I pay the disputed amount and fee. I am effectively being denied service because of a problem that arose from following the instructions of their own customer support team.
The most frustrating part is the lack of knowledge, accountability, and consistency from customer service. Every call results in a different explanation, and no one seems able to properly investigate or resolve the issue. Instead of taking responsibility for their mistake, they are making the customer pay for it.
Customers should not be penalized for following the advice of Lyca Mobile staff. Extremely disappointing experience, poor communication, poor complaint handling, and one of the worst customer service experiences I have encountered.
1 August 2026
Unprompted review
Reply from Lyca Mobile AT
Dear Ketan,
We appreciate you taking the time to share your detailed feedback regarding your recent experiences. We sincerely regret the frustration and inconvenience caused by the issues with your data allowance, plan renewal, and the subsequent account restrictions. We understand how concerning it is when instructions from our support team lead to further complications and financial disputes. We are actively reviewing your case to understand why the initial guidance resulted in your credit being consumed and why your plan was not renewed as promised. We are committed to investigating the inconsistencies in the information you received and the handling of your complaint to ensure such situations are avoided in the future. Your experience highlights areas where we need to improve our internal processes and communication, and we are taking your comments seriously as we work to enhance our customer service and accountability.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
They were suppose to take €7.92 from my…
They were suppose to take €7.92 from my account and instead took €9.90…
2 August 2026
Reply from Lyca Mobile AT
Dear Zade,
We’re sorry to hear about the unexpected charge and understand your concern regarding the difference between the amount you expected to pay and the amount deducted.
To help us investigate, please provide your phone number, the plan or transaction details, the date of the payment, and any payment confirmation or screenshots showing the charge.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile AT
Dear Customer,
We’re sorry to hear that you are unhappy with our service. We appreciate your feedback and would like to understand what went wrong so we can help improve your experience.
Could you please elaborate the issue you have been faced so that we will help you with resolution as soon as possible.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
I recharge 2 times my sim card 14,90…
I recharge 2 times my sim card 14,90 with my card i dont habe ctedot
1 August 2026
Reply from Lyca Mobile AT
Dear Alexandra,
We’re sorry to hear that your recharge has not been credited and understand how frustrating it must be to have completed the payment but not see the balance updated.
To help us investigate, please provide your phone number, recharge amount, date and time of the transactions, and payment confirmation or screenshots of the charges.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Can not scan my face
Can not scan my face, awful experience!!!! Tried 100 times and still it doesn’t recognize me. Please help me to register my SIM card, and to become part of your services, I payed two times already! Disaster of an experience really…. Work on your face scan. Thank you.
30 July 2026
Reply from Lyca Mobile AT
Dear Marko,
We are very sorry to hear about the difficulties you experienced with the facial scan during your SIM card registration. We understand how frustrating it must be to encounter such issues, especially after multiple attempts and payments. We are actively working to improve our facial recognition system for a smoother experience. We appreciate you bringing this to our attention.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
On 27th July
On 27th July, I paid €6,90 to start a plan with Lyca. It’s 30.07 now and there is no activation of my plan. I called the customer service twice. There is a reference number 113180395.
Even after registration online, I can use the QR code to start using my eSIM.
27 July 2026
Reply from Lyca Mobile AT
Dear Nitin,
We sincerely apologize for the delay in activating your plan and the inconvenience this has caused. We understand your frustration with the service not being active despite your payment and calls to our customer service. We are looking into this matter with reference number 113180395 to resolve it promptly.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Cannot recieve or send text messages
First e sim worked. Purchased a new phone, got a replacement e sim and since then I am unable to send or recieve text messages.
I cannot access banking or any other applications that send sms verification codes. I cannot even confirm appointments.
I never had this issue until the first replacement e sim was issued.
I cannot even port the number to a new phone provider as they require an sms code.
I have spent 6 weeks emailing back and forth with no resolution. I have made 3 phone calls in one week to the help centre (which is very clearly off shore) and each time they tell me the same thing. They will create a ticket and resolve within 48 hours.
I have had this number for 20 years and cannot lose it as I use this number for work as well but I don't know what to do anymore. I am at wits end.
15 June 2026
Unprompted review
Reply from Lyca Mobile AT
Dear Branka,
We sincerely regret the ongoing difficulties you've experienced with your eSIM and text messaging services, especially given the importance of your phone number for both personal and professional use. We understand how frustrating it must be to be unable to access essential services like banking and appointment confirmations, and we acknowledge the significant inconvenience this has caused over the past six weeks. We are truly sorry that our previous attempts to resolve this issue have not met your expectations. We are committed to investigating this matter further to find a definitive solution and restore your service.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
5g not working
Last month i subs National S Package and it was Running on LTE not 5g. I contacted call centre 3,4 times but they couldnt solved my problem.
3 July 2026
Reply from Lyca Mobile AT
Dear Waris khan,
We are very sorry to hear about the issues you experienced with your National S Package and the 5G service. We understand your frustration with the repeated calls to our call center that did not resolve the problem. Please provide the Lyca Mobile number to check and assist.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Unlimited in austria now no more,And…
Unlimited in austria now no more,And please more option for more gb for eu.
25 July 2026
Reply from Lyca Mobile AT
Dear customer,
We appreciate your feedback regarding the changes in Austria and your request for more GB options in the EU. We are always working to improve our services.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
My internet is very slow end of the…
My internet is very slow end of the month which is not good from you because I buying fast internet for hol month not for half month
25 July 2026
Reply from Lyca Mobile AT
Dear customer,
We appreciate you sharing your experience. We understand your frustration with internet speed fluctuations and are actively investigating this issue to ensure consistent service throughout the month.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Lycamobile robbery
I've been trying to activate esim all night. technical error when recording a face. Do you think I look exactly the same as I did 5 years ago when I took a photo for the document? I don't have a beard, my hair is the same, but the verification doesn't go through after I don't know how many attempts with different documents. In the email, you wrote that the time for an answer is up to 7 days! Well, I won't be in Austria anymore then. You took the money out of the account right away and you will not provide the service. it's customer fraud and then robbery of my money! You knowingly disable the activation of the service, in order to make a profit.
24 July 2026
Reply from Lyca Mobile AT
Dear Jovan Dautovic,
We understand your concerns regarding the eSIM activation process, identity verification difficulties, and the delay in receiving a resolution. We apologize for the inconvenience caused.
Please share your Lyca Mobile number, order details, and any error messages or verification information via our private support channel so we can review your case and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Very poor packages and all the stuff
Very poor packages and all the stuff. Not satisfied with the services and network lyca provide.
1 star
23 July 2026
Reply from Lyca Mobile AT
Dear Customer,
We regret to hear that you are not satisfied with our plans and network services.
Please share your Lyca Mobile number, location, and details of your concerns via our private support channel so we can review and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile AT
Dear customer,
We are truly delighted to hear that you enjoyed our service. Your positive feedback means a lot to us and we appreciate you taking the time to share it.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
My current recharge whic Current recharge days have been cut off. h was supposed…
My current recharge which was supposed to expire on 28/07/2026, where did it go? The recharge was done by mistake. You have applied it from now on.
My mobile number is +4368864813783
And new recharge recipe 👇
Dear Customer ,
Your bundle top-up is successful.€9.90 has been added to your balance which includes the extra 10% for online top-up. Please find below the confirmation of your transaction.
Online Top-up Payment Success
Mobile Number : 68864813783
Amount : 9.90
Reference Number : MBPA0000273442
Transaction Number : AT0000869314
Tax :
Fee :
Thank you for using Lycamobile
The Lycamobile team
21 July 2026
Reply from Lyca Mobile AT
Dear Durgesh chagan
We regret to hear about your concern regarding your recharge validity. We understand how important it is for your existing plan to remain active until the expected expiry date.
Please share your Lyca Mobile number and recharge details via our private support channel so we can review your account and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
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