Luxury Beds Online 

Very very pleased...

Fantastic designed unusual headboard which was made to measure to fit wall to wall. UK manufactured that was delivered and fitted in 2 weeks as promised. Great service.

So happy with my purchase! I’m From london and didn’t get a chance to view the bed in person, but assistant was so helpful with sending me the fabrics I wanted to chose for my bed, when my bed came I was so happy with it!

Thankyou so much, amazed with the fast deliver and simple service! Amazing quality.

Great service from these guys! Ordered from them multiple times and they never fail to disappoint. I highly recommend this for anybody looking for great reliable beds!

Chuffed with my purchases! Beds and matts were great quality with a lot of options and the service was super. Would recommend to anyone who wants a bed

Extremely good quality beds with the best designs! Great service.

Amazing customer service, the assistant was very helpful in helping me place my order. Overall so pleased with my bed, will definitely be recommending them to family and friends!

So happy with my purchase! I’m From london and didn’t get a chance to view the bed in person, but assistant was so helpful with sending me the fabrics I wanted to chose for my bed, when my bed came I was so happy with it!

Thankyou so much, amazed with the fast deliver and simple service! Amazing quality.

Terribly delivery service. Ordered a bed, delivery was supposed to be Saturday. They were running over 2 hours late so we said we’d change it to the week after as we couldn’t wait around. Week later comes, haven’t heard anything. No one is answering the phone. Just hanging up on me. Finally speak to someone on chat, they say they have forgotten to put my bed on the lorry. Said it will be the next day instead (Sunday). Sunday comes, haven’t heard anything. Finally given a time of 4-7pm. Bed finally arrived at 11pm! On a Sunday night!
It was the wrong bed...
They say they will pick up the old bed a week later. Driver is running late, won’t be here till 9pm. Too late for us so rearranged to Saturday, early to mid afternoon. Saturday comes, the driver is in Yorkshire... nowhere near us (Essex). So this is the third weekend we have been let down. You can’t ring anyone. Only talk on chat, and even then they ask you to call the driver yourself, who is beyond useless, and now I can’t get hold of anyone from the company. So it’s not looking good for us!
This company is based in Huddersfield. So if you are anywhere down south I would seriously consider placing an order with this company as the delivery company is the major issue here.

Reply: Yes our head board didn’t fit, but it’s the wrong headboard so you would have had to replace it anyway. I ordered a curved wing. The delivery driver told me himself it wasn’t what I ordered.

Excellent company and good quality beds. I’ve just recently refurbished my house. Hence we purchased 3 ottoman beds off them. Single, double and king, plus double mattress. One king wall mounted headboard, double winged floor standing headboard and floor standing tall single headboards In beautiful french velvets . I was sent swatches immediately without delay. We had guests coming to stay and told them we would only purchase the beds if they could deliver within 2 weeks time frame. They did exactly that the beds arrived on time they where beautifully made.
However when the beds did arrived they forgot to send out the double mattress with this large order. They apologised and immediately sent out the double mattress within days. Not only did they send the mattress out but they upgraded to a more expensive and better one for making this small error on their part which was a really nice gesture. Not only that I ordered a double winged headboard without doing the correct measurements so when it arrived it wouldn’t go up the stairs no matter which way we tried. It’s says very clearly on their website that large 170cm tall headboards are made to measure and are non refundable. I honestly didn’t know what to do. I sheepishly gave them a call and they where extremely understanding and not only did they pick it up from me again they took it back and remade it for me with detachable wings. So when they redelivered it was more convenient to take up the stairs and attach the wings separately. Seriously I cannot understand the negative reviews when this company goes above and beyond helping there customers even at a loss for themselves. All this couldn’t be easy for them considering they where coming back and forth from Huddersfield to London. This is a family run business and they try their very best to accommodate everyone’s needs. Yes they are having a few problems with the delivery company they use but trying to rectify this the best they can. I would definitely say that they are a luxury beds online company for sure. A big thank you to the lovely girl M on the other end she worked very hard to meet all my request I had made.
Thanks guys.

Great customer service and communication from the start. Flexible delivery, which was important due to our house move.
We chose two ottoman, storage beds, which are beautiful quality. Could be happier, thank you :)

Fantastic service from start to finish, I used the chat option to order swatches, the lady sent me all the greys they had to choose from, ordered our bed online and chose the delivery and set up option, the bed came at the agreed time and date, the delivery men were courteous and professional. The bed is beautiful! Smooth ottoman lift, it’s stunning! We messed up by ordering a mattress from a different company which has made the bed a bit high, but the luxury beds online customer service lady was so helpful and offered to re do our base as a lower option for only £100 incl delivery, we didn’t go with it as it’s only 2 inches lower but the offer was there with no quibble at all! Can’t recommend enough!

Pure class and style on a whole new level.
I have two beds from this company and I have been impressed each time with the service, style & quality of the bedframe. I love how you can design the bed yourself using their website. The provide free fabric samples which is essential to ensure you are happy with your investment. I would recommend this company no problem.

Thank you to Luxury Beds Online for their excellent service. They were very helpful and responded very quickly. My bed arrived on time and was exactly the way I wanted it. Super comfortable bed! I would highly recommend this company to others! I will definitely be buying off them again :)

I initially requested samples on 4th January. I had to call and chase them four times and they did not arrive until 31st January. I should have known at this point not to go through with this order.

I placed the order on 5th Feb expecting a 3-4 week lead time. I called on 4th March to be told that there was a delay and the bed would definitely be delivered on Monday 11th March. I was incredibly disappointed that no one had called to notify me that there would be a delay with my order.

I arranged to have my previous bed collected and taken away so that we could have the new bed delivered. On Friday 8th March I still hadn't had any confirmation of the delivery slot so I called again and was told that the earliest the bed would be delivered was Wednesday. Again, no one called to notify me of this - I had to chase up.

When I asked to speak with management someone apologised, arranged to have the delivery on Tuesday evening and offered us a £50 refund.

On Tuesday 12th March I am called by the delivery driver telling me that he wouldn't be able to come until Wednesday morning, I explained this wouldn't be possible so he came on Tuesday - and didn't arrive til midnight! When he did arrive there was only one driver meaning we had to go downstairs and lift the bed into the flat! Not the service we paid for.

Then, as if this all couldn't get any worse - the bed came in the wrong fabric. We chose the sample 'steel wool' though the driver informed us that our sample had been incorrectly labelled for a more expensive fabric (they didn't charge us more to have it corrected).

His van was full so he couldn't take the bed. So we had to sleep on the wrong bed for two weeks whilst they remade it.

I am absolutely appalled at this service. The final delivery was delayed twice, again a one man delivery that showed up at gone midnight to swap the beds over. Still waiting on the £50 refund..

Such a shame because the bed itself is absolutely stunning, they just really need to improved their customer service.

Having a very specific requirement, king size, ottamon bed, the product looked great on the website.
After numerous attempts to organise delivery, with several promised dates missed we searched for reviews and found these.
We were about to try and cancel the order, but got a call from the courier on Saturday organising delivery between 14:00 & 18:00 today.
The bed arrived at 18:30, and appears to be good quality if not as pictured on the website.
The couriers had obviously had a busy day, which wasn't looking like it was ending soon.
It appears the company are attempting to sort out deliveries so hopefully things will improve, good luck with it guys.

The quality of my bed is unreal. I’m so happy with my new purchase. I was a bit unsure about ordering online without seeing the products but I’ve been following them on Instagram for a while now and felt confident about it all. Glad I did - my mum has just placed an order too l xx

Seriously avoid this company unless you want to be out of pocket. I ordered a bed six weeks ago and despite numerous promises that the bed would be delivered to date I have not received the bed.

The customer service is extremely poor and there a lack of care in regards to addressing the issue. The one customer service lady who always answers the phone blames the delivery driver for the bed not being delivered, says the driver will contact you, doesn't contact the driver herself and does not give you a contact number to call the driver. In addition the 0800 number on the website is diverted to a mobile which is regularly not answered and you do not receive any formal email correspondence confirming your order apart from a receipt which does not specify an order number.

The beds are far too expensive to receive such customer service and ultimately no product. I will be taking legal action. Do not use this company.

All of the other reviews are fake expect the ones which state they are poor with customer service!

Ordered bed. Asked for a 2 week delivery. They accepted this. I went through 4 weeks of chasing, 2 cancelled deliveries. Then the day before it was delivered, the delivery driver called me saying they made the wrong headboard height. I was promised a monday delivery. Monday comes and im told a Tues delivery. Tues comes and im told told the headboard isn't ready but will be ready tomorrow and they could deliver on wed.
Then wed comes, im told they can't deliver until thurs. I accepted and agreed a delivery 7-8pm. We've told them weekday deliveries must be in the evening. Thurs at 12pm the delivery driver calls asking me to open my door which im obviously at work. He was filling in for the other driver and didnt even have my complete order.
head office were keen for me to still liaise with the other driver rather sort out it out on their end. I then arrange for the other driver to bring my full delivery that evening at 7-8pm. To make matters more confusing the original driver who had attempted delivery turned up at 8pm asking for my husband to help him carry the items in. He damaged my new walls and ceiling getting the headboard up the stairs. The other driver who had our mattress was apparently on this way. 9pm comes and he says he will call me in 10 mins with an ETA...i called him up until 11pm that night and he didnt turn up or call back. I sent a strong email to head office and again they wanted me to sort out delivery with the driver lol and they they would switch the headboard for a shorter height but wouldn't refund me for the extra height as it was damaged when the driver damaged it on my walls.
Then i was told i would get a call from him to confirm delivery. Never did. On SUNDAY when our guests arrived, I got a email saying the driver would deliver my items at 12.30...unscheduled!
He turned up & gave a rubbish excuse for why he didn't call back. After numerous emails and calls i got a shoddy refund of £180 for the damage to my walls and ceilings and headboard height difference. DO NOT BUY FROM THEM. The quality of their beds are in the headboard only and its only after i threatened legal action that they even honoured £180.

Purchased a bed from this site based on the good reviews however I’m not experiencing what I had read. Poor customer service, no email to confirm purchase or dispatch I had to ask when to expect delivery with a blunt answer of ‘2weeks’ it’s been past 2 weeks and my delivery has been cancelled twice now due to the couriers ‘not having time’ leaving it until the afternoon on the day to inform me this on both occasions. I think maybe the company and couriers need to have better communication between one another. Still awaiting arrival of my bed...

Lovely bed, quick delivery! Highly Recommend