How rare these days to be able to call a company who employ people to answer the phone. Not only that, they speak and understand English. Gemma was fabulous from start to finish. Understood the query... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am newly back in the country and navigating my way around all the providers I have for my new house. I received a letter from Leep and didn't know what it was for so I called and spoke to a lovely y... See more
Company replied
Brilliant, professional and caring staff. Michelle was very nice, answers were professional and quick. She understood my problem and hopefully it will be sorted out this week. She also explained me... See more
Company replied
I have recently switched to Leep Utilities and the service from both Gemma and Mike has been extremely helpful in getting everything set up. Highly Recommend. Great at explaining everything clearly.
Company replied
Company details
Written by the company
Leep Utilities (Leep) owns and operates regulated and non-regulated multi-utility networks across the UK. With sites in MediaCityUK, Liverpool Waters and Canary Wharf, our broad range of capabilities includes electricity, water and wastewater, alongside heating, cooling and hot water services.
Contact info
2nd Floor, Metro, 33 Trafford Rd, M5 3NN, Salford, United Kingdom
- 0300 373 3540
- hello@leeputilities.co.uk
- www.leeputilities.co.uk
4.8
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service and very helpful on the…
Great service and very helpful on the phone
21 May 2026
Unprompted review
Reply from Leep Utilities
Good morning Leon
Thank you for your kind feedback! We're so pleased to hear that you received great service and found Will helpful on the phone. We really appreciate you taking the time to share your experience.
Have a great day!
Kelly
Great customer service, made the process easy
Easy process to open the account, the gentleman on the phone was polite and helpful, explained the meters readings cycle and all the other questions I had.
Webpage is easy to navigate.
21 May 2026
Unprompted review
Reply from Leep Utilities
Good morning Mrs Tudor
Thank you for your wonderful feedback! We're delighted to hear that the account opening process was easy and that our team member was polite, helpful, and able to answer all your questions clearly. It’s also great to know you’re finding our website easy to navigate. We truly appreciate you taking the time to share your experience!
Have a great day!
Kelly
Reply from Leep Utilities
Good morning Wesley
Thank you for your feedback! We're delighted to hear that Mike was very helpful in handling your query. We’ll be sure to pass along your kind comments to him.
Have a great day!
Kelly
Very nice lady on the phone
18 May 2026
Unprompted review
Reply from Leep Utilities
Good morning James
Thank you for your lovely feedback. We’re delighted to hear that you had a positive experience and found Michelle friendly and helpful. We really appreciate you taking the time to share your comments.
Have a great day!
Kelly
Leep Utilities customer service
I made a query to Leep last week through email and they were very quick to respond and resolve my issue.
14 May 2026
Unprompted review
Reply from Leep Utilities
Good morning Lily
Thank you for your kind feedback. We’re pleased to hear that your issue was resolved quickly and that you had a positive experience with our email support team. We appreciate you taking the time to share your experience with Leep.
Have a great day
Kelly
After 7 phone calls and 6 emails Mike…
After 7 phone calls and 6 emails Mike was the only one who sorted my problem out and managed to get the bottom of it, thanks again Mike a credit to the company.
19 May 2026
Unprompted review
Reply from Leep Utilities
Good morning Kate
Thank you for your kind words. We’re sorry to hear it took several calls and emails to get the issue resolved, but we’re delighted that Mike was able to get to the bottom of it for you. We’ll be sure to pass your feedback on to him — he’ll really appreciate it. Thanks again for taking the time to share your experience.
Have a great day
Kelly
A great customer service experience
A great customer service experience, a young lady called Michelle, very helpful and knowledgeable.
Thank you.
18 May 2026
Unprompted review
Reply from Leep Utilities
Good morning Jon
Thank you for your kind words. We’re delighted to hear you had a great customer service experience. Michelle will be very pleased to know her helpful and knowledgeable support made such a positive impression. We truly appreciate your feedback and look forward to assisting you again in the future.
Have a great day
Kelly
Clear and helpful advice
I spoke to Michelle who was fabulous today on the call. She was able to explain my bill and usage and provided helpful tips on my usage and how to track this better. Sometimes all you need is a person to talk through something and it really made a difference to me as a customer. Thank you Michelle, plus I love that I share the same name as your grand daughter
13 May 2026
Unprompted review
Reply from Leep Utilities
Good morning Aurelija
Thank you so much for taking the time to share your experience. We’re delighted to hear that Michelle was able to help explain your bill and usage clearly, while also providing useful tips to help you track things more easily going forward.
We completely agree that sometimes having someone talk things through can make all the difference, and we’re so pleased Michelle was able to provide that support. We’ll be sure to pass along your lovely feedback to her — including the special connection over sharing the same name as her granddaughter!
Have a great day
Kelly
I talked with very polite and helpful…
I talked with very polite and helpful gentleman.
12 May 2026
Unprompted review
Reply from Leep Utilities
Good afternoon Polly
Thank you for your kind feedback. We are delighted to hear that you had a positive experience and received polite and helpful assistance. We truly appreciate your comments and will be sure to share them with Mike.
Have a great day!
Kelly
Great!
Great experience with Mike today. He was very helpful and explained everything clearly. He even waited while I took a meter reading. Overall a great service!
8 May 2026
Unprompted review
Reply from Leep Utilities
Good Morning
Thank you for your feedback. We’re delighted to hear that Mike was very helpful and took the time to explain everything clearly while assisting you. It’s great to know he was patient and waited while you took your meter reading to ensure everything was resolved properly. We truly appreciate you taking the time to share your experience.
Enjoy your day
Jo
Another good experience with Leep…
Another good experience with Leep customer services. They sorted out my credit payment and change in direct debit efficiently. The lady I spoke to was friendly and helpful.
1 May 2026
Unprompted review
Reply from Leep Utilities
Good Morning
Thank you for your feedback. We’re delighted to hear that you had another positive experience with our customer service team and that your credit payment and Direct Debit changes were handled efficiently. It’s great to know the advisor you spoke with was friendly and helpful. We truly appreciate you taking the time to share your experience.
Enjoy your day
Jo
Mitchell was very helpful and very…
Mitchell was very helpful and very proffessional thank you.
5 May 2026
Unprompted review
Reply from Leep Utilities
Good morning Ana
Thank you for your lovely review! We’re delighted Mitchell provided helpful and professional service. Your feedback means a lot to us.”
Have a great day
Kelly
Michelle was very helpful she explained…
Michelle was very helpful she explained everything in a clear steady voice and took time to check my understanding
5 May 2026
Unprompted review
Reply from Leep Utilities
Good morning Angela
Michelle was extremely helpful throughout. She explained everything clearly and calmly, and made sure to take the time to check that I fully understood each step.
Have a great day
Kelly
Positive for Will only
I would like to leave a review for Will and our phonecall today but not Leep in general. Didn't really get anywhere via email but all resolved on the phone to Will today - very helpful and efficient. Leep in general are hard to deal with, bills are unclear, charges seem to be plucked out of thin air - it is unfortunate that buildings in Salford are forced to use this provider.
29 April 2026
Unprompted review
Reply from Leep Utilities
Good morning Katie
Thank you for taking the time to share your feedback. We’re really pleased to hear that Will was able to resolve your issue efficiently and provide the support you needed during your call—I'll be sure to pass your kind comments on to him.
We’re sorry to hear that your earlier experience via email and your overall impressions haven’t met expectations. Your feedback around communication and billing clarity is important, and we recognise how frustrating this can be. We’re continually working to improve in these areas and ensure our processes are clearer and more transparent for customers.
Thank you again for highlighting both your positive and challenging experiences it helps us understand where we’re doing well and where we need to do better.
Have a great day
Kelly
Mike was extremely polite and helpful…
Mike was extremely polite and helpful in getting my water bill reduced and sorting a refund.
29 April 2026
Unprompted review
Reply from Leep Utilities
Good morning Laura
Thank you for your kind feedback! We’re really pleased to hear that Mike was able to assist you so effectively. Providing polite, helpful service and making sure issues like billing are resolved quickly is exactly what we aim for. I’ll be sure to pass your comments on to him he’ll appreciate it!
Have a great day
Kelly
Billing
Michelle I spoke to was lovely, helpful and sorted my billing out for me. Thank you much appreciated.
28 April 2026
Unprompted review
Reply from Leep Utilities
Good morning Nicola
Thank you so much for your kind words! We're really glad to hear that Michelle was able to help and get your billing sorted quickly. We'll be sure to pass on your feedback to her—it will mean a lot. If you need anything else, don’t hesitate to reach out!
Have a great day
Kelly
Brilliant
Brilliant, professional and caring staff. Michelle was very nice, answers were professional and quick. She understood my problem and hopefully it will be sorted out this week. She also explained me other option to solve my problem.
Thank you for having such nice people in your customer service.
P.Hennessy
28 April 2026
Unprompted review
Reply from Leep Utilities
Good afternoon
Thank you for your kind words and for taking the time to share your experience. We’re delighted to hear that Michelle provided you with professional, prompt, and caring support. It’s especially great to know she was able to clearly understand your situation and offer helpful solutions.
Your feedback means a lot to us, and we’ll be sure to pass along your appreciation to Michelle and the team. We’re committed to delivering excellent service, and it’s always encouraging to hear when we’ve met that goal.
If there’s anything further we can assist you with, please don’t hesitate to get in touch. We hope your issue is resolved smoothly and to your satisfaction.
Have a great day
Kelly
The customer service is friendly
The customer service is friendly, quick, and efficient at resolving issues.
27 April 2026
Unprompted review
Reply from Leep Utilities
Good Morning
Thank you for your feedback. We’re delighted to hear that you found our customer service friendly, quick, and efficient in resolving your issues. We truly appreciate you taking the time to share your experience.
Enjoy your day
Jo
Noah handled my call and request in a…
Noah handled my call and request in a professional manner and was polite during my call
Well done
27 April 2026
Unprompted review
Reply from Leep Utilities
Good evening
Thank you for your kind feedback. We’re delighted to hear that Noah handled your call professionally and courteously throughout. Your comments will be shared with him and the team—it means a lot to us. We appreciate you taking the time to let us know about your experience.
Have a great week!
Kelly
Gemma is wonderful
Gemma is wonderful. Gemma knows everything inside out. Leep Utilities should pay her a bonus. Gemma is a credit to the company.
27 April 2026
Unprompted review
Reply from Leep Utilities
Good evening Ian
Thank you for your fantastic feedback. We’re thrilled to hear how highly you rate Gemma—her knowledge and dedication truly make a difference. We’ll be sure to pass on your kind words to her and the wider team. Gemma is indeed a valued member of our company, and your recognition means a great deal.
Have a great week!
Kelly
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.