How rare these days to be able to call a company who employ people to answer the phone. Not only that, they speak and understand English. Gemma was fabulous from start to finish. Understood the query... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am newly back in the country and navigating my way around all the providers I have for my new house. I received a letter from Leep and didn't know what it was for so I called and spoke to a lovely y... See more
Company replied
Brilliant, professional and caring staff. Michelle was very nice, answers were professional and quick. She understood my problem and hopefully it will be sorted out this week. She also explained me... See more
Company replied
I have recently switched to Leep Utilities and the service from both Gemma and Mike has been extremely helpful in getting everything set up. Highly Recommend. Great at explaining everything clearly.
Company replied
Company details
Written by the company
Leep Utilities (Leep) owns and operates regulated and non-regulated multi-utility networks across the UK. With sites in MediaCityUK, Liverpool Waters and Canary Wharf, our broad range of capabilities includes electricity, water and wastewater, alongside heating, cooling and hot water services.
Contact info
2nd Floor, Metro, 33 Trafford Rd, M5 3NN, Salford, United Kingdom
- 0300 373 3540
- hello@leeputilities.co.uk
- www.leeputilities.co.uk
4.8
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Extra mile
Michelle was so warm, friendly and very professional. She went the extra mile, Amazing service.
10 June 2026
Unprompted review
Reply from Leep Utilities
Good morning Mervin
Thank you so much for your kind words! It was a pleasure assisting you. Michelle takes great pride in providing warm, professional service and always strives to go the extra mile for her clients. We're delighted to hear you had such a positive experience and truly appreciate your feedback.
Have a great day!
Kelly
I have just moved to a new build…
I have just moved to a new build property. Called to register and set up account. The customer service was great! Knew exactly what to do and had it set up in no time at all. Great experience
9 June 2026
Unprompted review
Reply from Leep Utilities
Good morning Kara
Thank you for your wonderful feedback. We're delighted to hear that your account setup process was quick and straightforward, especially as you've just moved into a new build property. It's great to know that Hannah knew exactly how to help and made the experience so easy for you. We appreciate you taking the time to share your experience and look forward to continuing to support you in your new home.
Have a great day!
Kelly
Michelle at Leap Utilities was very…
Michelle at Leap Utilities was very polite, efficient and helpful. She gave me good advice and helped me with all my queries relating to billing. Great customer service.
9 June 2026
Unprompted review
Reply from Leep Utilities
Good morning Tim
Thank you for taking the time to leave such positive feedback. We're delighted to hear that Michelle provided polite, efficient, and helpful service. It's great to know that her advice and support with your billing queries made a positive difference to your experience. We'll be sure to pass on your kind comments to Michelle. Thank you for choosing Leep Utilities.
Have a great day!
Kelly
Michelle who was on the phone is very…
Michelle who was on the phone is very helpful and friendly. She sorted out my bills within 5 minutes!
9 June 2026
Unprompted review
Reply from Leep Utilities
Good afternoon Ling
Thank you for your kind feedback! We're delighted to hear that Michelle was so helpful and friendly. We'll be sure to pass on your compliments to her. It's great to know she was able to resolve your billing query quickly and efficiently. We appreciate your support
Have a great evening!
Kelly
Deborah was really nice and…
Deborah was really nice and informative, I really appreciated the information she provided and the level of support that she provided. Thank you again, Deborah!
8 June 2026
Unprompted review
Reply from Leep Utilities
Good morning Tania
Thank you for taking the time to share your feedback. We're delighted to hear that Deborah was able to provide you with helpful information and excellent support. We will be sure to pass on your kind words to her, and we're glad she made such a positive impression.
Have a great day!
Kelly
Very nice lady very helpful thank you
Very nice lady very helpful thank you
8 June 2026
Unprompted review
Reply from Leep Utilities
Good morning Jentina
Thank you for your kind review. We're delighted to hear that you found Deborah helpful and that you had a positive experience. We really appreciate you taking the time to share your feedback.
Have a great day!
Kelly
Contacted Leep regarding a query with…
Contacted Leep regarding a query with my bill, spoke to Michelle who explained to me what the additional charges related to clearly and precisely. Great customer service by Michelle.
8 June 2026
Unprompted review
Reply from Leep Utilities
Good morning Steve
Thank you for taking the time to leave us a review. We're pleased to hear that Michelle was able to explain the additional charges on your bill clearly and precisely, helping to resolve your query. We'll be sure to pass on your kind feedback to her.
We appreciate your comments and are delighted that you received great customer service.
Have a great day!
Kelly
Reply from Leep Utilities
Good Morning
Thank you for your 5 star review, we really do appreciate you taking the time to leave this for us.
Many Thanks
Jo
Their system is absolutely works great
Their system is absolutely works great! Great customer service, I'm really happy, just in a couple of mins they find a great solution! Thanks agan and again..
4 June 2026
Unprompted review
Reply from Leep Utilities
Good Morning
Thank you for sharing your experience. We’re thrilled to hear that you’re happy with our service and that our team was able to find a solution for you so quickly. Your kind words mean a lot to us, and we truly appreciate your continued support. Thanks again! 😊
Enjoy your day
Jo
Awful
Since I moved last year I’ve tried to find out why my Water bill was based on an estimated rather than my actual usage. It’s only me and my child and I’ve been charged £100 per month! We never ever use that amount! I’ve tried to get this sorted for MONTHS. Always different people replied to my emails. Always replying with different answers even when I’ve sent them pictures of my meter readings. Awful experience. Super stressful and very unfair, this company only wants money. Last month a very nice lady called Deborah replied with a helpful email, kind of sort out my problem but I still think that £65 per month is a lot when comparing to family and friends with more people in their households paying at least £20 less Than I do.
26 May 2026
Unprompted review
Reply from Leep Utilities
Good morning,
Thank you for sharing your experience. We’re genuinely sorry to hear about the difficulties you’ve faced in trying to resolve your billing concerns. We understand how upsetting it must be to receive estimated bills that you feel do not reflect your actual usage, particularly after repeatedly providing meter readings and seeking clarification.
We also apologise for the inconsistent responses you received, as we appreciate how confusing and frustrating that can be. While we’re pleased that Deborah was able to assist and make some progress, we recognise that you still have concerns about your ongoing charges.
Your feedback is important to us, and I would like the opportunity to review your account thoroughly to ensure everything is accurate and clearly explained, please can you email me at headofcustomerservices@leeputilities.co.uk with your details and I will get your account reviewed.
Many Thanks
Joanna
Great
I have been with this company for a year, their staff are always friendly and knowledgeable. Always answer quickly too. Spoke to Michelle today and she was wonderful and friendly!
3 June 2026
Unprompted review
Reply from Leep Utilities
Good Morning
Thank you for your feedback. We’re delighted to hear that you’ve had such a positive experience with us over the past year. It’s wonderful to know that our team has consistently been friendly, knowledgeable, and responsive, and that Michelle provided such friendly and helpful service during your call today. We truly appreciate your continued support and kind words.
Enjoy your day
Jo
Deborah from Customer Service is super…
Deborah from Customer Service is super helpful. Fast and accurate. Thank you so much.
2 June 2026
Unprompted review
Reply from Leep Utilities
Good Morning
Thank you for your feedback. We’re delighted to hear that Deborah provided such helpful, fast, and accurate support. We truly appreciate you taking the time to share your experience and will be sure to pass your kind words on to her.
Enjoy your day
Jo
Great customer service
I don't often write a customer service review but I was so pleasantly surprised by the level of service I received when talking to Michelle at Leep, that I felt obliged to do so.
Michelle was very helpful and patient and helped me with every aspect of my call, I couldn't fault her level of service.
1 June 2026
Unprompted review
Reply from Leep Utilities
Good Morning
Thank you for taking the time to share your feedback. We’re especially grateful that you chose to leave a review, and we’re delighted to hear that Michelle’s service made such a positive impression.
It’s wonderful to know that she was helpful, patient, and able to assist you with every aspect of your enquiry. Providing this level of support is exactly what we strive for, and we truly appreciate your kind words. We’ll be sure to pass your feedback on to Michelle.
Enjoy your day
Jo
Gemma was so patient and helpful
Gemma was so patient and helpful - she took the time to explain the billing system and how the new charges have affected me. Perfect customer service
1 June 2026
Unprompted review
Reply from Leep Utilities
Good Morning
Thank you for your feedback. We’re delighted to hear that Gemma provided such patient and helpful support. It’s wonderful to know that she took the time to explain the billing system and how the new charges would affect you, ensuring everything was clear and easy to understand. We truly appreciate your kind words and will be sure to pass them on to her.
Enjoy your day
Jo
Good, friendly service
Got straight through. Really helpful and understanding, sorted out my request straight away. Thanks!
1 June 2026
Unprompted review
Reply from Leep Utilities
Good Morning
Thank you for your feedback. We’re delighted to hear that you got through quickly and that our team was helpful and understanding in resolving your request straight away. We truly appreciate you taking the time to share your experience.
Enjoy your day
Jo
Very sensible helpful operator solved…
Very sensible helpful operator solved my issue very quickly.
1 June 2026
Unprompted review
Reply from Leep Utilities
Good Morning
Thank you for your feedback. We’re delighted to hear that our advisor was helpful and able to resolve your issue quickly. We truly appreciate you taking the time to share your experience.
Enjoy your day
Jo
Good experience
I would like to share my very positive experience regarding Joanna from the Complaint Management Team.
She was extremely kind, friendly, and very helpful throughout the entire process, which allowed us to resolve the situation very quickly and smoothly. Joanna was approachable, supportive, and genuinely understanding, and I truly appreciated the way she handled everything professionally and compassionately.
Thankfully, our issue has now been resolved. She also offered us a very reasonable and financially manageable payment plan, for which I am extremely grateful.
Overall, I am absolutely satisfied with the service provided by Leep water and I would especially like to thank Joanna for all of her help and support.
27 May 2026
Unprompted review
Reply from Leep Utilities
Hi Erika
Thank you for your lovely review. I am so please I was able to help and resolve your issues and should you need anything at all going forward please do not hesitate to contact me.
Many Thanks
Joanna
I was really impressed with how quickly…
I was really impressed with how quickly Gemma responded and how efficiently she helped resolve the issue. I’d been paying a much higher direct debit than necessary, and Gemma promptly talked me through the options available going forward, as well as confirming a refund for the credit on my account.
22 May 2026
Unprompted review
Reply from Leep Utilities
Good afternoon Ami
Thank you so much for your lovely feedback. We’re really pleased to hear Gemma was able to resolve the issue quickly and clearly explain the options available to you. It’s great to know she could help reduce your direct debit and arrange the refund for the credit on your account. We’ll be sure to pass your kind comments on to Gemma.
Have a great day!
Kelly
Hanna was happily helpful
Hanna was very patient and helped me to understand what to expect from my next bill.
21 May 2026
Unprompted review
Reply from Leep Utilities
Good morning Davina
Thank you for your kind feedback! We're so glad to hear that Hanna was patient and helpful in explaining what to expect on your next bill. We truly appreciate you taking the time to share your experience
Have a great day!
Kelly
Great service and very helpful on the…
Great service and very helpful on the phone
21 May 2026
Unprompted review
Reply from Leep Utilities
Good morning Leon
Thank you for your kind feedback! We're so pleased to hear that you received great service and found Will helpful on the phone. We really appreciate you taking the time to share your experience.
Have a great day!
Kelly
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