How rare these days to be able to call a company who employ people to answer the phone. Not only that, they speak and understand English. Gemma was fabulous from start to finish. Understood the query... See more
Company replied
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Review summary
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I am newly back in the country and navigating my way around all the providers I have for my new house. I received a letter from Leep and didn't know what it was for so I called and spoke to a lovely y... See more
Company replied
Brilliant, professional and caring staff. Michelle was very nice, answers were professional and quick. She understood my problem and hopefully it will be sorted out this week. She also explained me... See more
Company replied
I have recently switched to Leep Utilities and the service from both Gemma and Mike has been extremely helpful in getting everything set up. Highly Recommend. Great at explaining everything clearly.
Company replied
Company details
Written by the company
Leep Utilities (Leep) owns and operates regulated and non-regulated multi-utility networks across the UK. With sites in MediaCityUK, Liverpool Waters and Canary Wharf, our broad range of capabilities includes electricity, water and wastewater, alongside heating, cooling and hot water services.
Contact info
2nd Floor, Metro, 33 Trafford Rd, M5 3NN, Salford, United Kingdom
- 0300 373 3540
- hello@leeputilities.co.uk
- www.leeputilities.co.uk
4.8
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Can't open the cover to get an accurate…
Can't open the cover to get an accurate reading . So been paying over for the whole time ive been with them . Very lucky if you can get to speak to anyone . Never get replies from emails either
4 March 2026
Unprompted review
Reply from Leep Utilities
Good Morning
Thank you for your feedback. I am sorry to hear about the difficulties you’ve experienced, both with accessing your meter and contacting us. I understand how frustrating this must be, especially if it has impacted the accuracy of your bills.
I would like the opportunity to speak to you about the issues you have experienced and I will contact you today to discuss and resolve any issues you do have.
Kind Regards
Joanna
Pathetic computer voice generated…
Pathetic computer voice generated communication as no one in the company has a thinking brain.
I have updated my review because the company have listened to me and addressing my concerns. Thank you :-)
24 April 2026
Unprompted review
Reply from Leep Utilities
Good Morning Pamela
Thank you for your feedback. I am sorry to hear about your experience and understand your frustration. We aim to provide clear and helpful communication, and I apologise if this has not been your experience.
I would like the opportunity to speak to you about your experience and I will give you a call today to discuss this and resolve any issues you do have.
Kind Regards
Joanna
Mike was extremely polite and helpful…
Mike was extremely polite and helpful on the phone! We have just moved house and I needed help with setting up our account - Mike make this very smooth sailing and super easy
24 April 2026
Unprompted review
Reply from Leep Utilities
Good afternoon Carey
Thank you for your kind feedback! We’re so glad to hear Mike was able to make your move a little easier by helping set up your account smoothly. We’ll be sure to pass along your compliments to him. If you need anything else as you settle in, just let us know—we’re here to help.
Have a great weekend
Kelly
Michelle was very helpful
21 April 2026
Unprompted review
Reply from Leep Utilities
Good morning
Thank you for your feedback! We’re glad to hear Michelle was so helpful. We’ll be sure to share your kind words with her. If you need anything else, feel free to get in touch.
Have a great day
Kelly
I had a great experience with Hannah
I had a great experience with Hannah. She was incredibly helpful in sorting out our account and took the time to explain everything clearly and thoroughly. Thank you Hannah!
21 April 2026
Unprompted review
Reply from Leep Utilities
Good morning Petronela
Thank you for your kind feedback! We’re delighted to hear that Hannah provided such helpful and thorough support while sorting out your account. We’ll be sure to pass on your thanks—she’ll really appreciate it. If there’s anything else you need, just let us know.
Have a great day
Kelly
Incorrect invoice solved quickly
Received an incorrect invoice based on estimated readings and incorrect dates. Spoke to Will, who solved the matter quickly. Thank you.
21 April 2026
Unprompted review
Reply from Leep Utilities
Good morning Renee
Thanks for bringing this to our attention, and we’re sorry for the confusion with the estimated readings and dates on your invoice. We’re glad Will was able to resolve things quickly for you. If you need any further assistance, don’t hesitate to get in touch—we’re always here to help.
Have a great day
Kelly
Good customer service
Although the wait time before the call was answered was a bit long, the customer service person I spoke to (Will) was very helpful and resolved my issue smoothly. The online account is also easy to navigate. I was pleased with the services received.
20 April 2026
Unprompted review
Reply from Leep Utilities
Good evening Nkem
Thank you for your feedback. We appreciate your patience with the wait time and are glad to hear that Will was able to assist you effectively and resolve your issue. It’s also great to know you find the online account easy to use. Your comments mean a lot to us, and we’ll continue working to improve our service.
Have a great week
Kelly
Sharne was absolutely a delight today…
Sharne was absolutely a delight today thank you :)
20 April 2026
Unprompted review
Reply from Leep Utilities
Good evening Carl
Thank you for your lovely feedback! We’re so pleased to hear that Sharne made your experience such a positive one. We’ll be sure to pass on your kind words 😊
Have a great week
Kelly
Great Customer Service
The waiting time wasn’t long. Hana was really nice and helpful.
17 April 2026
Unprompted review
Reply from Leep Utilities
Good morning Layan
Thank you for your feedback! We’re glad to hear the waiting time was short and that Hana was so helpful and friendly. We’ll be sure to pass on your kind words to her—it’s always great to hear when our team is making a positive difference. 😊
Have a great day
Kelly
Sem - Phenomenal Customer Service
I spoke with Sem and he was absolutely brilliant. Polite, knowledgeable, ultra professional - a real credit to Leep Utilities. Excellent service from Sem 😀
17 April 2026
Unprompted review
Reply from Leep Utilities
Good morning John
Thank you so much for your kind words! We’re delighted to hear that Sem made such a positive impression. His professionalism, knowledge, and friendly approach are exactly what we strive for at Leep Utilities. We’ll be sure to pass on your feedback to him—it will mean a lot. Thanks again for taking the time to share your experience! 😊
Have a great day
Kelly
Telephone contact
Amazing service on the telephone today. Hannah was extremely helpful and went above and beyond !
15 April 2026
Unprompted review
Reply from Leep Utilities
Good morning Vanessa
Thank you so much for your kind words! We're delighted to hear that you had such a positive experience on the phone. Hannah will be especially pleased to know that her helpfulness and dedication made a difference. We’ll be sure to pass along your feedback—she truly does go above and beyond! If there’s ever anything else we can assist you with, please don’t hesitate to get in touch.
Have a great day
Kelly
I received a great service from Mike…
I received a great service from Mike when getting my account all set up. Mike was polite, knowledgeable and very friendly.
15 April 2026
Unprompted review
Reply from Leep Utilities
Good morning Lewis
Thank you for your lovely feedback! We're so pleased to hear that Mike provided such a great experience while setting up your account. His polite, knowledgeable, and friendly approach really makes a difference, and we’ll be sure to pass on your kind words. If you need any further assistance, we’re always here to help!
Have a great day
Kelly
Reply from Leep Utilities
Good afternoon Assal
Thank you! We really appreciate your kind words—glad that Will was so helpful and efficent 😊
Have a great evening
Kelly
Michelle was very helpful and cared…
Michelle was very helpful and cared about looking after my circumstances, great service
13 April 2026
Unprompted review
Reply from Leep Utilities
Good afternoon Martha
Thank you so much for your kind words! We’re delighted to hear that Michelle took such great care in understanding your circumstances and providing excellent service. We’ll be sure to pass along your feedback to her 😊
Have a great evening
Kelly
It was a nice experience
It was a nice experience. The wait was not too long on the phone. Mike attended to my queries. He was patient and helpful.
10 April 2026
Unprompted review
Reply from Leep Utilities
Good Morning
Thank you for your feedback. We’re delighted to hear that you had a positive experience, with a short wait time and helpful support from Mike. It’s great to know he was patient and able to assist with your queries. We truly appreciate you taking the time to share your experience.
Enjoy your day
Jo
Just received our first bill
Just received our first bill , slight problem setting up account , made a call answered quickly and dealt with issue in a matter of minutes, great service thank you
10 April 2026
Unprompted review
Reply from Leep Utilities
Good Morning
Thank you for your feedback. We’re pleased to hear that your call was answered quickly and that your account issue was resolved in just a few minutes. It’s great to know you received such efficient service, and we truly appreciate you taking the time to share your experience.
Enjoy your day
Jo
Mike was helpful and helpful
Mike was helpful and helpful. He handled my queries well and professionally
9 April 2026
Unprompted review
Reply from Leep Utilities
Good Morning
Thank you for sharing your experience. We’re so pleased to hear that Mike provided helpful and professional support while assisting with your queries. We’ll be sure to pass your kind words on to him.
Enjoy your day
Jo
Michelle Was very helpful setting up…
Michelle Was very helpful setting up our account and explained everything in a detailed manner
8 April 2026
Unprompted review
Reply from Leep Utilities
Good morning Ali
Thank you for your kind feedback! We're delighted to hear that Michelle was so helpful in setting up your account and took the time to explain everything clearly. We'll be sure to pass along your compliments.
Have a great day
Kelly
Reply from Leep Utilities
Good morning Ian
Thank you so much for your kind words! We’re delighted to hear you had a great experience—Gemma will be thrilled to know she made such a positive impression.
Have a great day
Kelly
These guys are rubbish
These guys are rubbish. Imagine not having a payment portal for the hot water they charge people for and everything is based off estimation and not an actual meter reading. No records of payment, absolute trash. Feels like they've got just 2 staff back end who send you loads of threatening emails. One of them is called Katy! worst provider I have seen by a mile after oneutility.
7 April 2026
Unprompted review
Reply from Leep Utilities
Good morning OgbaWe’re really sorry to hear about your experience, and we appreciate you taking the time to share this feedback. What you’ve described isn’t the level of service we aim to provide.
We understand how frustrating it can be to deal with estimated billing, lack of clear payment records, and communication that feels overwhelming or impersonal. Your concerns about the payment process and transparency are important, and we take them seriously.
We’d genuinely like the opportunity to look into this for you and make things right. Please consider reaching out to us directly with your account details so we can review your billing, clarify any discrepancies, and ensure your concerns are properly addressed. Please email headofcustomerservices@leeputilities.co.uk
Thank you again for bringing this to our attention.
Kind regards
Kelly
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