I drove around 30 miles to the Colchester branch today as previous reviews rated staff 5 star with excellent knowledge & customer service. I had an issue with dirt on my Nikon's sensors which staff de... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Russell at the Worcester store deserves a medal, we made an appointment as we needed expert advice on buying a new pair of Binoculars, it turned out that was not what we needed at all, we needed a Sco... See more
I had a technical issue with a second hand camera bought from LCE last year. I have had nothing but really good and helpful customer service support, especially from the Manchester team, Gary and Ben... See more
From first contact to completion of exchange the process was welcoming, professional and courteous. I really could not ask for any more. Staff were very helpful and knowledgeable. I'll need extra lens... See more
Company details
Written by the company
Established in Guildford in 1956, London Camera Exchange have grown to be the UK’s premier Specialist Photographic Retailer with 26 nationwide high street locations. An employee-owned business since March 2021 that continues to evolve and build on an unrivalled 70 years of heritage. We deliver award-winning service, provide impartial expert advice and knowledge across the widest selection of cameras, lenses, binocular and optical equipment from the industry’s leading brands. As our name suggests, we are also the best place to trade-in or trade up for photographic equipment. We look forward to welcoming you in one of our high street stores or our web shop.
Contact info
United Kingdom
- sales@lcegroup.co.uk
- www.lcegroup.co.uk
4.9
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
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Very efficient process.
Having shopped around, I found the best price with LCE. I ordered the camera, and expected the usual 2-3 business day despatch, then delivery. Within 24 hours I had notification that the parcel was going out for delivery. It was delivered at the beginning of the named time slot. All in order and super efficient.
18 August 2026
Good place to find items with good…
Good place to find items with good working condition and fit for purpose at affordable price.
24 August 2026
Super fast delivery and very pleased…
Super fast delivery and very pleased with my new camera!
26 August 2026
GREAT COMPANY
Great company to communicate with rather than a robot. Very knowledgeable staff who are really helpful - nothing is too much trouble.
Great website, very easy to navigate and find what you are looking for.
All in all a great experience.
26 August 2026
Professional
Professional, quick to respond and informative. Will continue to shop at LCE.
19 August 2026
Good price and a fast delivery.
26 August 2026
Good online range to choose from
Good online range to choose from, well priced and prompt delivery
26 August 2026
Very efficient delivery service keeping…
Very efficient delivery service keeping us to date with progress of delivery and payment information
25 August 2026
Easy Process to buy
My purchase was exactly as described and I’m pleased with my purchase. The process was very easy and fast.
25 August 2026
Good price for a lens in top condition
Good price for a lens in top condition, excellent service organising delivery for collection at another store.
25 August 2026
Absolutely superb service from start to…
Absolutely superb service from start to finish. I was made to feel important as a customer, and the regular email updates gave me complete confidence in my purchase. Highly recommended.
24 August 2026
Great range of products to choose and…
Great range of products to choose and prompt delivery
25 August 2026
Was very happy!
Was very happy!
My luck was in with an offer and I had to make the move.
Brilliant service and will come back
28 July 2026
Superb advice
My go to centre for photographic advice. Always helpful and would thoroughly recommend a visit.
29 August 2026
Unprompted review
My experience was good
My experience was good, with excellent communication, lens was shipped promptly. When it arrived the lens looked as described, I checked it over to find the aperture did not close down correctly. Lens returned for a refund.
24 August 2026
Reply from London Camera Exchange
Dear Mr Hutchinson
Thank you for taking the time to leave us a review, and please accept our apologies that the item let you down on this occasion.
We’re pleased to understand that the matter was resolved quickly and that your purchase has been refunded. We appreciate your understanding and feedback, which helps us continue to improve our service.
Kind Regards
Your LCE Team
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