London Camera Exchange - Gloucester Reviews 259

TrustScore 5 out of 5

4.9

12 Southgate Street, GL1 2DH Gloucester, Gloucestershire, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The website was very easy to use and I found what I was looking for very quickly. The price was competitive and with a guarantee, I could buy with confidence. Chris from Gloucester was very quick a... See more

Rated 5 out of 5 stars

I recently bought a camera from London Camera Exchange. The delivery was safe and arrived on time, with very secure packaging. The whole process was smooth, and they seem like a trusted and reliable d... See more

Rated 5 out of 5 stars

I have bought several new and used cameras and lenses from various LCE stores and have always received helpful and friendly customer service, the Gloucester store being no different. Also their new l... See more

Rated 5 out of 5 stars

The staff inside of the store were amazing. Helped me choose out whether to upgrade my lens or my camera body and explained why I should explain my lens first. They kept the product to the side for me... See more


Company details

  1. Camera Store
  2. Binoculars Store
  3. Photo Shop

Written by the company

Established in Guildford in 1956, London Camera Exchange have grown to be the UK’s premier Specialist Photographic Retailer with 26 nationwide high street locations. An employee-owned business since March 2021 that continues to evolve and build on an unrivalled 67 years of heritage. We deliver award-winning service, provide impartial expert advice and knowledge across the widest selection of cameras, lenses, binocular and optical equipment from the industry’s leading brands. As our name suggests, we are also the best place to trade-in or trade up for photographic equipment. We look forward to welcoming you in one of our high street stores or our web shop.


Contact info

  • 12 Southgate Street, GL1 2DH, Gloucester, Gloucestershire, United Kingdom

  • 01452304513

4.9

Excellent

TrustScore 5 out of 5

259 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 91% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The website was very easy to use and I…

The website was very easy to use and I found what I was looking for very quickly.

The price was competitive and with a guarantee, I could buy with confidence. Chris from Gloucester was very quick and helpful in answering my email questions which was very helpful and also very much appreciated. Finally, it was dispatched very quickly and came extremely well packaged.

5 May 2026
Rated 5 out of 5 stars

Great company

Great company. Ordered a camera which was delivered promptly. Will defo order again in the future.

22 October 2025
Rated 5 out of 5 stars

Camera and digital imaging specialists

I have bought several new and used cameras and lenses from various LCE stores and have always received helpful and friendly customer service, the Gloucester store being no different.
Also their new larger store is excellent and well worth a visit in the city centre.

23 January 2026
Rated 5 out of 5 stars

I recently bought a camera from London…

I recently bought a camera from London Camera Exchange. The delivery was safe and arrived on time, with very secure packaging. The whole process was smooth, and they seem like a trusted and reliable dealer. I’m very happy with my purchase and would recommend them.

28 April 2026
Rated 5 out of 5 stars

Brilliant service

Brilliant service, very knowledgeable and genuinely helpful. Quick to respond, took the time to make sure we were looked after and got exactly what we needed. Would definitely recommend and use again.

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Very pleased with my Panasonic FZ150…

Very pleased with my Panasonic FZ150 (From LCE Gloucester). Well priced, boxed (which was a nice surprise, considering age) and in virtually new condition (from 2012!).
LCE are my newest regular source of equipment (2nd hand) as I find the mix of equipment available at any one time very good.
Also, speaking from experience over more than 10 purchases now (from various LCE outlets, Portsmouth, Lincoln, Norfolk etc.), all have been consistently well priced vs condition & age.
Regular notifications & fast reliable delivery (at least from my perspective) have placed LCE ahead of MPB now, I find they are getting more and more expensive for gear that is really not worth their prices. Especially for older kit, like the FZ150.
I enjoy browsing the site too, such variety & easy filtering of items to narrow down interesting gear.
Thank you LCE... though I need to save up again now! :-)

16 April 2026
Rated 5 out of 5 stars

Excellent service all round

Excellent service from multiple branches. Excellent communication, fast delivery, great products. Can't fault. I have had communications with Mike, Derek and Gareth and all have been very helpful and professional. Thank you.

16 April 2026
Rated 5 out of 5 stars

Absolutely fantastic help and advice

Absolutely fantastic help and advice. Genuine, non pushy and listened to my needs and matched up a brilliant starter kit. Derek was especially helpful and I would recommend these guys to anyone. Will be back in the future.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

I have given 5 stars because London…

I have given 5 stars because London camera exchange always give good service. But unfortunately dpd did not
They did not deliver my lens even though I was was at home. I have a ring doorbell which showed no sign of them.
Lce sent the lens to the Exeter store for me to pick up. That involved 40mile round trip for me! + parking fees aswell
But it was no fault of lce staff. Exeter Lce are always helpful and efficient.

9 April 2026
Rated 5 out of 5 stars

Purchase of prepared Nikon FX 70-200mm f2.8 lens

I recently purchased a preowned Nikon FX 70-200 f2.8E FL ED lens from LCE in Gloucester to replace an older version that had developed a fault with autofocus. The replacement lens was shipped down from the LCE Newcastle branch overnight and when tested out on my D810 was in excellent condition and sold to me at a very fair price. I did also consider the possibility of upgrading to a used Z8 & Z 70-200 f2.8 lens and the service and guidance provided by store manager, Derek, plus Chris was great. I’m sticking with my trusted D810 and F lens collection for now but I’m sure I’ll be popping back to see the LCE Gloucester team in the future to reconsider my upgrade options. Thank you!

31 March 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look