I drove around 30 miles to the Colchester branch today as previous reviews rated staff 5 star with excellent knowledge & customer service. I had an issue with dirt on my Nikon's sensors which staff de... See more
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Established in Guildford in 1956, London Camera Exchange have grown to be the UK’s premier Specialist Photographic Retailer with 26 nationwide high street locations. An employee-owned business since March 2021 that continues to evolve and build on an unrivalled 70 years of heritage. We deliver award-winning service, provide impartial expert advice and knowledge across the widest selection of cameras, lenses, binocular and optical equipment from the industry’s leading brands. As our name suggests, we are also the best place to trade-in or trade up for photographic equipment. We look forward to welcoming you in one of our high street stores or our web shop.
Contact info
United Kingdom
- sales@lcegroup.co.uk
- www.lcegroup.co.uk
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Replied to 95% of negative reviews
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Quick delivery perfectly packed and as…
Quick delivery perfectly packed and as described. I needed this for a trip and wasn’t going to be able to get to my local store in business hours. Delivery worked well.
Excellent service
Items were exactly as described and excellent delivery service. Would definitely buy from here again.
Very Efficient Service
Very good communication and an efficient service. I wanted a difficult to aquire camera (Fujifilm X100VI) but I was given an estimate of 1 month so I placed an order. The camera arrived 10 days later!
Online ordering is great.
Online ordering is great.
Easy to use and most importantly the grading system for used equipment is very accurate, but with confidence
Tops for efficiency & customer service
I drove around 30 miles to the Colchester branch today as previous reviews rated staff 5 star with excellent knowledge & customer service. I had an issue with dirt on my Nikon's sensors which staff dealt with quickly & efficiently with explanations of what had been done. Tops for customer service, so if I have any DSLR issues in future it's LCE, Colchester for me!
Answered all my questions and then…
Answered all my questions and then liaised with a couple of post-sale items too. Very helpful and prompt delivery.
What's not to like.
The LCE website is clear and easy to navigate which makes finding the item you want a straightforward task. The lens I ordered was very well packaged the delivery lightning quick.
Service & expertise are a given at LCE
Service & expertise are a given at LCE. The staff are knowledgeable & friendly.
I've used the Manchester &Newcastle outlet and both are great. Returned one item and was refunded immediately.
In short, an excellent business.
Great product for a great price
Great product for a great price . Prompt and hassle free delivery and confidence that the camera has been expertly checked out.
Good
The front line staff were friendly, helpful and clear.
An improvement would be to have the option to order directly over the phone rather than online.
good clear website and prompt delivery
Russell deserves a medal!!
Russell at the Worcester store deserves a medal, we made an appointment as we needed expert advice on buying a new pair of Binoculars, it turned out that was not what we needed at all, we needed a Scope, and over 1.5hrs Russell introduced us to the world of Scopes.... we bought a Hawke 15-35x56 Frontier ED X Scope, plus a Hawke 8 x 42 Endurance ED Monocular, a Vanguard ALTA Pro 3VL Al video tripod and two Lowepro soft cases, and Russell did it all as a "Bundle Price" making it an even better deal. We are totally loving this new found "Vision" of nature, so a HUGE thanks to Russell for looking after us and finding a brilliant solution to our need. Sorry the review is late, we've been enjoying our purchases 😃!!
Excellent customer service
The camera was reasonably priced and the communication that followed my online order was excellent. Following an email, I was able to call the Bristol store directly and speak to someone straight away. He was so helpful and the camera was delivered the next day as promised. Thank you
Very good first time experience
It was my first time going through a online purchasing with london camera exchange, I know about the company before hand as well as visiting the gloucester store.
They had in stock the item I was looking for and at a price very difficult to pass on when in comparison to others, therefore had to make the purchase that turned out to be a very pleasing experience when putting all factors like price, delivery and communication in mind.
Excellent service from the team
Excellent service from the team.
I called to check a few details before my online purchase and they were really helpful.
Thanks LCE Plymouth, I will return
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