London Camera Exchange Reviews 

11,053
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 2,779 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional service overall and express high satisfaction with the fair, competitive prices offered across a wide range of photographic gear. Consumers frequently praise the staff for being exceptionally knowledgeable, approachable, and patient during consultations. Furthermore, people greatly appreciate the remarkably fast delivery times and careful packaging ensuring items arrive safely every time. Some reviewers were not happy with occasional product defects, such as faulty components or technical issues requiring returns. A few customers also mentioned minor delivery inconveniences like parcels being left unattended or communication gaps.

What people talk about most

Product

Consumers find product satisfaction to be high, frequently highlighting that items arrive in pristine... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting exceptionally fast and... See more

Service

Users describe positive interactions with service, highlighting an efficient, welcoming, and professional... See more

Staff

Customers consistently note positive experiences with staff, frequently praising their deep product knowledge... See more

Price

Clients share positive opinions on price, expressing widespread satisfaction with the competitive and fair... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I drove around 30 miles to the Colchester branch today as previous reviews rated staff 5 star with excellent knowledge & customer service. I had an issue with dirt on my Nikon's sensors which staff de... See more

Rated 5 out of 5 stars

Alfred at Oxford was brilliant. He knew everything about the secondhand 1970 Zeiss binos and offered to find and fit a suitable old leather strap before despatch. Also very helpful with delivery opt... See more

Rated 5 out of 5 stars

Russell at the Worcester store deserves a medal, we made an appointment as we needed expert advice on buying a new pair of Binoculars, it turned out that was not what we needed at all, we needed a Sco... See more

Rated 5 out of 5 stars

I had a technical issue with a second hand camera bought from LCE last year. I have had nothing but really good and helpful customer service support, especially from the Manchester team, Gary and Ben... See more


Company details

  1. Camera Store
  2. Binoculars Store
  3. Photo Shop

Written by the company

Established in Guildford in 1956, London Camera Exchange have grown to be the UK’s premier Specialist Photographic Retailer with 26 nationwide high street locations. An employee-owned business since March 2021 that continues to evolve and build on an unrivalled 70 years of heritage. We deliver award-winning service, provide impartial expert advice and knowledge across the widest selection of cameras, lenses, binocular and optical equipment from the industry’s leading brands. As our name suggests, we are also the best place to trade-in or trade up for photographic equipment. We look forward to welcoming you in one of our high street stores or our web shop.


Contact info


4.9

Excellent

TrustScore 5 out of 5

11K reviews

5-star
4-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(11,053)

2,720 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Mistakes happen both camera and a lens…

Mistakes happen both camera and a lens had problems. Store was apologetic and refund including postage promptly sorted. I have bought from Lce for quite some years and I believe in supporting one of the few camera stores left trading.

8 September 2026
Rated 5 out of 5 stars

Just perfect

From first contact to completion of exchange the process was welcoming, professional and courteous. I really could not ask for any more. Staff were very helpful and knowledgeable. I'll need extra lenses at some point and this will be my first port of call.

12 September 2026
Unprompted review
Rated 5 out of 5 stars

Great service

I rang the store to check it was still available and if I could ask for a specific delivery day. Paid for item in line and the store confirmed delivery. Item received and in perfect condition. Now I am enjoying finding out how to use it 🙂

26 August 2026
Rated 5 out of 5 stars

Fantastic service, friendly staff

Very impressed with London Camera Exchange in Gloucester. Served by Derek (a self confessed camera geek) he was so incredibly knowledgable and patient as I am just starting out. He explained things in laymans terms and asked me questions and advised. Brilliant service, would highly recommend

11 September 2026
Unprompted review
Rated 5 out of 5 stars

Certainly use again

Always a little nervous when spending a large sum online, but transaction was well managed and I was kept informed of when to expect delivery. Order all arrived safely and well packaged. And the handover pin provided an extra level of peace-of-mind.

7 September 2026

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