Lay-Z-Spa® UK Reviews 

Great product. Good buy.

Ordered a replacement inflatable lid and I have got to inflat it twice a week! Sort it out

Excellent service

Jessica (Customer Service Advisor) was so helpful in helping me sort out my warranty claim. She went the extra mile in phoning me back when connection issues arose on the phone. An all round very helpful experience. Thank you

More expensive than there own products being sold elsewhere.

Returns policy very poor

Do not order next day delivery option on Friday after 4pm or your find yourself paying the £24.99 and not receiving item until Monday.

The product information on their website is accurate and easy to understand. Ordering and delivery was simple and seamless. Their hot tubs are good quality. Definitely recommend.

This is the 3rd Lazy spa I have owned and very happy with this 1 I have put the heater on twice brilliant lazy spa

Extremely dismissive of a problem I reported with the app. Here’s the quote: ‘ Kindly note we do have over 100 000 customers using the Wi-Fi and no one else has reported any glitch or speed issues yet, so we would recommend the connection or device be looked at’. There was no attempt to trouble shoot the problem, get more info about the problem or give any instructions on how to clear the cache as recommended.

Love the Oslo spa but only fits 4 people max. Bit crowded if any more

Was charged but delivery never arrived and it’s now been over three weeks. I am looking to get a refund.

Everyone at Lay-z-spa was very helpful and I have no complaints with them. However using Evri to deliver your products can be a let down due to the poor care they seem to take with parcels in my area. I was not surprised one item arrived damaged as this is not the first time with Evri. I was impressed at how quickly Lay-z-spa resolved the issue and dispatch and replacement in improved packaging that did arrive un damaged.

Please take no notice of the 2 year warranty it’s doesn’t exist.
Our lid broke on our Santorini the elastic went! There tried saying it doesn’t have any elastic? After 4 videos and 10 pictures they agreed to replace but only if I cut all the straps of and sent them a picture? But.. they have no stock so I said if I cut the straps of I will have no lid and you have no stock so it doesn’t make sence? After 3 more mails they said I hadn’t replied and closed the case. These people are scammers so please watch! If I could have left a zero I would have. Beware please….
There reply is a con too! They won’t replace unless I cut it up! Why would I agree to do that when they have enough evidence to warrant a replacement! They don’t care about customers because they don’t trust you! Rubbish service I should have kept my £1,200
CRAP

Excellent service from rescheduling delivery of spa to next day to replacing the care starter chemical pack when one bottle was damaged.

Easy to assemble and easy to use. App works great too!

Good service and good product

Purchased 9th July. 5 days later pump leaked. Eventually received new pump under warranty on 11 Aug, after me doing various tests and taking photographs and videos for the company. 14th Aug, replacement pump developed a leak. I have now been asked to take videos and photos again! I did not envisage doing all this work.

Very professional and friendly service with fast support.