Lay-Z-Spa® UK Reviews 

Purchased 9th July. 5 days later pump leaked. Eventually received new pump under warranty on 11 Aug, after me doing various tests and taking photographs and videos for the company. 14th Aug, replacement pump developed a leak. I have now been asked to take videos and photos again! I did not envisage doing all this work.

Very professional and friendly service with fast support.

Lack of communication and ignoring my last message over not getting the replacement spa for over 2 weeks no acknowledgment over whether it had been delivered or not

Lovely hot tub easy to set up I’ve had it for a couple of weeks and so far so good . I had a bit of confusion with the delivery but we quickly cleared that up . Would definitely recommend this tub for the smaller garden. The jets are powerfull . We picked the 3 seater because it has two loungers and it’s for myself and the wife and it’s perfect for two

Quick delivery as usual, would recommend

Bought in mid May through Amazon, so the price was good, delivery fast and driver helpful. The tub is great, the benches etc. make it much more useable than our old round plain one. Seems a little slow to heat up but so far has kept temperature reasonably well although we have been in a heatwave so that might have something to do with it. However it is let down by the aftersales support. We had 2 aquaglow lights included in the set and one of them didn't work. It has taken them three months and they still haven't agreed to replace it. The annoying thing is they have asked for and been given on two different occasions videoe of it not working and they just don't reply. It's only a £30 piece of plastic which probably costs them pennies from China and yet they spend their time and mine trying to avoid replacing it.

Terrible customer service we’ve had a broken spa since we set it up and the customer service is shocking. They’re very slow at replying to our issues and it’s now nearly the end of summer and the children have hardly used it. Would not recommend

Easy to find what you need and what fits which type of hot tub - order arrived within a few days

The pool hoover is amazing

Good entry level price, seems quite sturdy, pump adequate, fits 2 adults 1 child comfortably.

Thought my egg was leaking so purchased an egg from you but turns out the liner is leaking. Bought a complete Miami now trying to return the egg EVRI has failed to pick up after confirming the booking have left abot 20 messages can’t get answers or pick up. Phoned your customer support not interested, unhelpful told me to find another courier. Shocking attitude when I have then purchased a Miami from you and looks like I am left with an Egg which hasn’t even been opened. Would not recommend your company because of unhelpful customer service advisor.

Great products! Good price! Will deffo use again

Absolutely love it. Soooo relaxing

The delivery tracking did not update. Delivery arrived well after it should have and after company said in emails it was ‘lost.’ Very little helpful communication from them in answer to queries.

Excellent service, orders delivered promptly.

Excellent service quick delivery.

I’ve had lay-Z spas for many years and customer service and product quality is great.

Very pleased with a purchase.

Great spa. Highly recommend. Speedy delivery and very easy to deal with