Lay-Z-Spa® UK Reviews 

Quick delivery and just what was ordered, easy to install and enjoy it everyday

After a delay in delivery (due to courier)
Quick to send me another and happy with what i ordered

Hot tub no issues. As came direct. 3 weeks in and still not all arrived as they use Evri to deliver part of the order. Evri lost the order. As normal. Why do company’s still use them.. shocking ..

Appalling service! Sent an official complaint weeks ago and not even had a response!

The product is excellent. The service was poor. Even after me chasing around a lost delivery they were not able to resolve quickly (nor are they interested in my complaint).

They have now replied below saying they were pleased to resolve it! But it took 3 weeks of the summer holidays before I could use it, and they refused to use next day delivery even after the first lost parcel. They don’t seem to understand why this is poor.

Perfect addition to the outdoor space

Ordered and delivery was as promised,and we had the Spa set up and running the same day.Set up instructions were easy to follow,and additional Warranty offer completed and submitted.Thank you.

I ordered my hot tub with next day delivery (24.99 extra)but did not receive it . When I rang up to query this they couldn’t tell me why and could not tell me when it would come which was frustrating as someone needed to be in . When it did come there was no warning and it was lucky someone was in . After 3 weeks I am still waiting for my delivery fee to be refunded after numerous e mails and phone calls . I’ve now had an e mail to say it’s been processed but this could take 10 days to appear in my bank account. I found the customer service not the best and not very friendly.
The hot tub itself thou is very good and I am very pleased with it

Pump not delivered on time. Support was non existent and now there appears to be no warranty for the purchase.

The Carrara is a great good priced hot tub, quite complicated to maintain correct levels due to poor filtration as it is so far down the tub wall it doesn’t clear the surface debris. Certainly doesn’t fit 4-6 adults, 3 or 4 at a push!

The controller doesn’t work

This is not the first time I have had a lay z spa, I recently moved and I left my old one there (5yrs old) I should’ve packed it up and bought it with me. However I bought a newer Paris Lay Spa and I love it more this time round we’re in the heat wave I still have it set but 31° and it is absolutely brilliant and refreshing and I’m in it every day. I love the lighting. I love the size. I just love it. It seems to heat quicker although to be fair in this weather heating is not the prime issue. It’s quite stylish. Looks good in the garden is great when you’re sitting in it the bubbles I love the lighting I love what more could you want?Quality is good. I’d recommend it all day long.

Bestway above ground pool.
Excellent Customer Service, clear and very quick replies, and issue resolved with replacement part.
Many thanks.

Ordering goods is always a pleasure through this company

Item not received .evri lost item. Cannot contact anyone at lay z spa

Quick delivery. Easy to set up and operate. Great value for money. Highly recommended.

Very good powerful jets

Awful customer service. Returned an item 3 weeks ago, was received on the 18th July and still haven’t been issued a refund despite chasing this several times.

Love my Roma air jet,and the extra cover is so very good ,really does keep the hot tub warmer for longer over night. After using the tub , the temperature is 33c .we put both cover on straight away ,and in the morning when we go to set it up again it’s still 33 c so does not take long to heat up again. Would recommend any one to buy the extra cover for all there hot tubs

Did not receive my part , had to sends lots of emails took ages to get a reply . Eventually told they couldn’t get it and would have to refund and now weeks later still no refund ! I’m so disappointed with this company so very wrong and I want my money back. Had to send more emails as only received money for part and not postage, so asked why I was paying for postage on something I did not receive? Why would they do this anyway? However eventually after more emails they decided to refund postage . Struggle to understand how this company could not supply the part from one of their own hot tubs but I could get it within a few days from Amazon.