latitudefinancial.com.au Reviews 

If I could give no stars I would, used to buy a Mac laptop, fully paid off the loan within two months, requested account to be closed, which they stated it had been. Two years later showing up as a current and open account. Requested closure again and then they send me with the first statement I have had in months and charged an account service fee! Not happy is an understatement. Cant speak to anyone, can’t email anyone, can only get in touch via the app which has proven already not to work. Absolutely useless company, and should not be allowed to trade the way they are.

After only one day of using my card, Latitude has suspended use of it, and they are now not able to get it to work again. What a joke! I was on the line with them for 65 minutes and no one could help. The card is still not working. What a poor decision of David Jones to move to this issuer. Amex was perfect and never had any problems.

I cannot link my credit card to my online registration. Every time I ring I'm told that a ticket has been raised and that I need to wait 2 weeks.
Being passed from one agent to another is awful but when you can hear a rooster crowing and kids playing in the background it does lower their already low credibility.
Without access online or the app I can't view my balance and therefore cannot pay it. When I asked for a statement I was told it would take 48 hours.
As good as this card looks in card comparisons, it is beyond terrible

David Jones Amex Customer.

Been on hold for over an hour just trying to speak to someone about the incorrect points balance on my new cars since moving over to Latitude. It’s a circus. Will close my account as service is priority here and it seems to be non-existent. David Jones surely will eventually get the message that this partnership was not a good move.

Does not bode well for DJ Amex card holders. I tried to report a lost or stolen card and was put on hold for a total fo 90 minutes. First, I was erroneously sent to the Amex site, which I abandoned after 25 mins, then I rang the first number again, waited another 34 minutes, was disconnected and the third time was another 25 minutes. Perhaps a few more people in the call centre may help?

Dealing with latitude support is incredibly frustrating and time consuming. Their chatbot is worse than useless. Getting to an agent took me over an hour. You get the feeling is they want you to stop trying. Just try cancelling an account. Good luck.

Latitude Financial Services has been disappointing with their handling of complaints and billing issues. Despite multiple attempts to resolve finance charges, responses have been slow and often inadequate, failing to meet regulatory compliance standards. The overall experience has been frustrating, marked by a clear lack of accountability and effective customer service.

My partner and her late husband took out a hire/purchase agreement in 2000 with Retail Pacific Finance which was paid off in 2004. The company was taken over by GE Money (GEM) who at first tried to claim the original agreement hadn't been paid out and then extended a line of credit to my partner without notifying her, when she thought the account had been closed. Fast forward to 2024 and we discovery through her credit report that this account was still open. After nearly an hour on the phone they reluctantly closed the account and informed us that it would take 2 days for email confirmation to come through. Thoroughly unimpressed

Don’t even think about to deal with this company, customer service is terrible. Interest rate too high. Can’t understand how this company exists under Australian laws.

I recently used Latitude Finance to purchase a car, and my experience was extremely disappointing. They charged me an exorbitant interest rate of 19.9%, which is far higher than what I expected or was led to believe. This interest rate is unreasonable and has made my loan significantly more expensive than it should be. I feel taken advantage of and highly recommend that others seek financing elsewhere. Avoid Buttonwoods Finance if you value fair and transparent financial practices

Paid out a loan in full back in march, still waiting for the settlement letter in JUNE.
Called multiple times and had the same customer service rep for all of my calls. Customer service is appalling. Avoid this company at all costs. Insanely frustrating to deal with.

Neel or whatever her name is RUDE!
Absolutely rude during the entire call.
I was following up why Latitude did not email through my settlement letter which I had called about on the 16th of May. It is now 6th June.
Neel, had the nerve to assume I was lying and not checking my emails because it was sent on the 29th April.
Disguting behaviour, as bad as her intelligence. How on earth did they send the settlement letter before I called? What a joke.
I end up cutting off the call because she was rude. Neel, then had the ordacity to call me back directly, which I then asked her to put me through to the survey after the call which she hangs up without transferring me to the survey.
I call back and she goes through security questions again knowing I had just called a minute ago (power tripping now). I then ask to talk to the Manager as I don't want to talk to her, she then puts me on hold for 6 minutes and does not transfer me to the Manager and it goes directly to the survey, where I have left feedback for the Manager to give me a call.

Worst people to deal with. People should know that if we purchase through latitude provider won't give us standrad warrenty. I had apple asking to buy through latititude once i went to change it within 3 month apple said that as you purchase through latitude you won't get replacement. We will repair same device. Once we contact latitude they just leave customer high and dry... Beware

I've experienced some of the worst customer service. The customer service team couldn't grasp the basics of my requests and conversation. In fact, after an hour and a half of getting nowhere, I decided it was not a good idea to have any financial dealings with this company.

Suppliers beware, this bank supports clients who will defraud you.

Do not do business with this company , have you ever heard of an error approval, I applied for a 2000 dollar credit card , was phoned by staff and gave all relevant information, and was told I was approved. Activated the electric transaction while I waited for the card . I had the card for a total of 2 days hadn't even recieved the actual card or even used it . Only to find they had renigged on their contract and cancelled the card . Telling me it was an error approval because it was an online application. It was not an online application it was through a member of their call staff. So that should tell you all you need to know they do not abid by lawful contracts and use the loopholes our stupid government allows to benefit them and not you their customer. So I say STAY THE HELL AWAY FROM THESE DODGY JACKALS.

Holder of 28 Degrees Mastercard and used to be great under GE Money. They have changed the portal and I can no longer fill in the additional card information for a family member as the link is broken.

I have notifed Sandeep via Live chat its broken. So hopefully Latitude resolve it soon.

I have had a 28 degrees travel credit card with Latitude for a few years now and had no issues, however, in January of this year my card was scammed and several fraudulent transactions were made on my account. I immediately canceled the card and reported this to Latitude. They state that it will take 21 days to invesitigate the dispute but it has now been almost 5 months and 5 out of 7 of the fraudulent transactions are still there (over $1000 in charges). I have emailed Latitude about it over a dozen times (a different customer service rep answers each email even when they say they will personally get back to you), called the customer service line 3 times (and been lied to and told it will be resolved in a few days) and even emailed the disputes department directly (and been ignored). Meanwhile, multiple late fees and interest fees have been added to my account (these seem to be the only charges they will bother to remove when asked). At this point it seems pointless to continue trying to contact them but I don't know what else to do as this is now affecting my credit score. This is the worst customer service I have ever experienced and is almost criminally negligent. After this experience, I would never recommend this company to anyone and would actually go out of my way to convince someone not to use Latitude.

Don't believe about interest free. Any How this finance take extra money from a/c. So don't believe any post.

I literally have my blood boiling from this company and their sheer incompetence!!! They are also borderline fraudulent in their behaviour which I am now reporting to all financial authorities and escalating where possible! Do not join this company whatever you do!!!! If they call you run as fast as possible as they are only out to ruin families and try to take as much money from you as possible!