Just really not worth it at all. Unknowingly charged me monthly for 'paper fee' as they were sending letter reminders. Made 1 day late payment and charged $45 immediately!? Pretty rubbish unfortunatel... See more
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Review summary
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The most un ethical useless customer service team and company I’ve ever dealt with. This company makes it difficult to pay your bill on time and then when you try arrange with their team to have it pa... See more
Someone opened a credit card in our name and used the card. No written communication was ever given to us to let us know. When asking Latitude how someone could rack up a credit card bill without o... See more
If I can give -ve star rating I will do it. Worst credit card company in Australia. Can't solve your issue but always adding up extra overdue fines. I have been trying since first week of October to... See more
1.1
Bad
187 reviews
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No integrity
No integrity, false information provided and mis-managed loan. Unresolved:
A) Taking money out of my account when not permitted (money hasn't been returned yet)
B) Link to my loan portal advises I don't have permission to access my loan account.
C) Verbal and system confirmation that direct debit was ceased ( it hasn't been so I've requested bank to block debit).
D) Promised verbal contact by 2 x supervisors which hasn't been honoured.
E) Old loan account hasn't been closed off.
The most shocking experience I've ever had. Just waiting so I can make a complaint to the Obudsman.
25 August 2022
Unprompted review
Terrible business with incompetent service
Absolutely incompetent service. Latitude fails to get even the basics right, and they don't deserve your business. I've had to try multiple times to get a card reissued, and each time the service operators just ask for a new form or for me to wait for some arbitrary thing.
Their new digital Service Centre doesn't function properly... it fails to take payments! The most basic thing a finance company should be able to do. I have paid via BPay, and those payments show on the account. BUT the Service Centre says the account is overdue... and it most certainly isn't.
10 July 2022
Unprompted review
Lies and Distraction
Latitude Financial/ CreditLine card was cancelled without my permission, although they insist I did. I've had 2 loan/borrowing structures with them over the years. Both paid out by myself well before the end of the 24 month period/s agreed to.
I've been trying for several months to have someone send evidence of my cancelling, but am met with lies and distraction tactics.
6 July 2022
Unprompted review
Not the best financial institution…
Not the best financial institution interest rate very high if It’s nothing less than a scam.
Customer service is nil
5 March 2022
Unprompted review
Big bulshit .The worst service in my…
Big bulshit .The worst service in my 45+ years of life. Disaster I lost health from nervousness and communication with them. Be safe, stay away from Latitudefinancial
12 November 2021
Unprompted review
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