Kwik Fit Reviews 

81,254
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 4,661 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting its efficiency and the quick completion of tasks. Many people commend the staff for their professionalism, helpfulness, and friendly demeanor, often going above and beyond expectations. Customers also appreciate the clear communication and thorough explanations provided during their visits. However, some customers also noted inconsistencies with the booking process, experiencing delays or lack of communication regarding appointment times. Conversely, a small portion of people felt that customer service responses were sometimes slow, unhelpful, or lacked proper follow-up.

What people talk about most

Service

Reviewers highlight positive aspects of service, often praising the efficiency, speed, and helpfulness of the... See more

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, helpfulness, and... See more

Booking process

Customers had ambiguous experiences with the booking process, with many finding it easy and straightforward,... See more

Product

Users describe ambiguous interactions with product, with some reporting positive experiences like finding... See more

Customer service

People report ambiguous experiences with customer service, with many praising the excellent and helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Really excellent service on my second attempt at booking. First attempt, I was informed no tyres in stock so had to call back. Called back the next day, tyres available, booked in for following day. S... See more

Company replied

Rated 5 out of 5 stars

Although my experience at their Dundee Perth Road branch was less than a happy one I have to say their speedy resolution of my complaint could not be faulted. I think that says more about the company... See more

Company replied

Rated 5 out of 5 stars

I wasn't there but my wife said the fitter (Sorry I don't know his name) was very efficient and polite and helpful which is what you want and also helped with the sensor issue we had. The guy on the... See more

Company replied

Rated 5 out of 5 stars

Kwik Fit in Newton Aycliffe gave me quick efficient service. They could check my wheel alignment for me within half an hour of me ringing them. They showed me the results on screen explaining their me... See more

Company replied


Company details

  1. Tire Shop
  2. Car Inspection Station
  3. Car Repair and Maintenance
  4. Car Service

About Kwik Fit

Written by the company

Kwik Fit are the leading fast fit and automotive parts replacement specialists in the UK with over 600 Centres in the UK. We specialise in tyres, MOT and servicing, exhausts, batteries, brakes, mobile tyre fitting and fleet vehicle management.
Not sure if your tyres need replacing? Brakes making an odd squeaking noise? Book your free vehicle safety check today.

Book A Free Vehicle Safety Check
Buy Tyres Online
We stock a wide range of tyres for cars, vans and 4x4s to suit your driving needs and budget. We offer exclusive online tyre pricing and appointments are available 7-days-a-week. It's as easy as click and fit!

Buy Tyres at Kwik Fit
Vehicle Servicing To Suit Your Needs
We offer a choice of ways to service your car. Book your Oil & Filter Change, Interim or Full Service online today. Book an MOT test at the same time as your Service and receive an additional saving over the standard individual product price.

Book Your Service
Same Day MOTs Available
With over 500 MOT test centres throughout the UK and many open 7-days-a-week, it's no wonder we're the UK's number 1 MOT tester. Book Same Day MOT today!

Book Your MOT
Mobile Tyre Fitting
Kwik Fit is the UK’s leading mobile fitting service, replacing your tyres has never been easier. Simply order your tyres online and select mobile fitting and we’ll come to you either at home or at work at a time convenient for you.

Tyres Fitted Today
Need your tyres in a hurry? If your tyres are in stock at your selected Kwik Fit centre, choose Express Fitting when you book online and get same day or next day fitting for a small additional fee.

Kwik Fit

Written by the company


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

81K reviews

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4.3

All reviews

(81,254)

4,702 reviews in the last 12 months

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Rated 5 out of 5 stars

I ordered the recommended tyre but it…

I ordered the recommended tyre but it was the wrong one so they gave me a full refund and I rebooked for the next day. Very quick service and helpful.

13 July 2026
Kwik Fit logo

Reply from Kwik Fit

We're delighted to hear that our team were able to source and fit the correct tyre for your car so quickly, Philippa. It sounds like they went above and beyond to ensure that you were getting back on the road safely, if there's anything more that we can help with in the future please do let us know. Many thanks!

Rated 5 out of 5 stars

Great response time and friendly

on time, informative, friendly and great service

8 July 2026
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Reply from Kwik Fit

This sounds perfect to us, Tracey! We're so pleased that your experience with us was such a positive one, if there's anything more that we can help you with in the future please don't hesitate to give our hardworking team a call. Many thanks!

Rated 5 out of 5 stars

My Wifes car failed its MOT and…

My Wifes car failed its MOT and requires it for work as NHS nurse. Spoke to Rachel at Lincoln Outer circle branch who booked in for me 2 days later and sent the quote as promised. All dealt with very efficiently, much appreciated.

20 July 2026
Unprompted review
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Reply from Kwik Fit

Wonderful, Colin. It sounds like our Lincoln team worked hard to ensure that your wife was getting back on the road safely to continue to drive for work, thank you so much for sharing such a kind review of our hardworking team. If either of you ever need any further help, please don't hesitate to give us a call. Many thanks!

Rated 5 out of 5 stars

The service of on the drive fitting is…

The service of on the drive fitting is very convenient. The staff was quick, efficient and professional.
will use them a again.

14 July 2026
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Reply from Kwik Fit

We're delighted to hear that you were so satisfied with the convenience of our mobile fitting team, Jo. It sounds like they really went above and beyond to ensure that you were back on the road quickly and efficiently, we hope that you'll be keeping us in mind should you need any more help in the future. Take care!

Rated 5 out of 5 stars

Honest Service

Matt from Nailsea identified i didn't need an Aircon recharge within minutes.
Loved the honesty - so would go back there again for work, based on that alone
Thanks very much

20 July 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

It's so great to hear that Matt and our Nailsea team were able to identify the issue with your air conditioning and save you some money as well, David! We're very pleased that you'll now be a returning customer of ours after this, thanks so much for the kind words.

Rated 5 out of 5 stars
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Reply from Kwik Fit

Thank you so much for sharing such a lovely review of our team, Chris. It's wonderful to hear that they left such a positive impression on you, we know that your kind words will mean a lot to them. Take care!

Rated 5 out of 5 stars

The fitter was quick

The fitter was quick, efficient and very professional.

13 July 2026
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Reply from Kwik Fit

This is what we like to hear, Graham! It sounds like our fitting team made a positive impact on you, we hope that you'll be keeping us in mind should you find yourself needing any more help getting back on the road in the future. Take care!

Rated 5 out of 5 stars

Great Service

Urgent tyre replacement @ home due to tyre puncture, great service

13 July 2026
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Reply from Kwik Fit

We're thrilled to hear that our mobile team were able to get to you so quickly for your urgent puncture repair, Simon. We really hope that the team managed to turn a potentially stressful situation around for you, please feel free to give us a shout if you need our help in the future. Take care!

Rated 5 out of 5 stars

A really good all round service

Really efficient, great communication and very friendly and professional service. Was really easy from start to finish, great communication on the day from initial contact with estimated time with a follow up to tell me arrival time just before. All done on the drive and very convenient.

19 June 2026
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Reply from Kwik Fit

Hi there, Christian. Thanks so much for sharing this fantastic review. We're so pleased to hear you're impressed with how efficient, friendly and professional the team were from start to finish. It's feedback like this that really gives us a boost, thank you!

Rated 5 out of 5 stars

Very fast and efficient job.

Very fast and efficient job.

The fitter was excellent, sorting the tyres out quickly and alerted to issues with others so I was able to book them in as well.

13 July 2026
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Reply from Kwik Fit

Hi there, Kris. Thanks so much for sharing this excellent review. We're delighted that you're impressed with the fast and efficient job. Thank you so much!

Rated 5 out of 5 stars

Simple, quick and efficient service

Automated link received 8pm, easy log on to site, clear booking process. Confirmed 8am next day. Tyre replaced 3pm next day within 15 minutes at home

13 July 2026
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Reply from Kwik Fit

Hi there, Paul. Thanks so much for sharing this brilliant review. We're so pleased to hear you're impressed with the easy of booking and the appointment. We really appreciate your kind words, thank you!

Rated 5 out of 5 stars

What I found important was that the…

What I found important was that the process to get service was very simple and when it came it was very professional in every aspect .
Well done!

13 July 2026
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Reply from Kwik Fit

Thanks so much for sharing this wonderful review, Andrew. We're delighted to hear you're impressed with how simple and professional the team were. Thanks so much for your kind words, we really do appreciate it!

Rated 5 out of 5 stars

Thank you very much to the staff at the Henver Road Kwik fit. Newquay.

Thank you very much to the staff at the Henver Road Newquay Kwik fit.
We got a puncture when we arrived in Newquay and they fitted us in quickly to repair it.
On return for the tyre, They were polite friendly and very helpful.
Thank you again the service was excellent.

19 July 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

Thanks for taking the time to share this glowing review. We're so pleased to hear you're impressed with how the team were able to quickly repair the issue with your tyre, all while being so polite, friendly and helpful. Feedback doesn't get much better than this!

Rated 2 out of 5 stars

I had to call multiple times to get the…

I had to call multiple times to get the mobile appointment fixed. And then it was changed again because they didn’t have the right tyre available.

12 July 2026
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Reply from Kwik Fit

Hi there, Rajesh. Thanks for taking the time to share your experience and we're sorry to hear you had issues making your mobile fitting appointment, and the wrong tyre was loaded to the van for the first visit. To get your concerns looked into in more detail, please can you submit the following form with additional information? - https://www.kwik-fit.com/contact-us/customer-contact-form - A member of our Customer Care team will be in touch with you directly to offer support. Thank you.

Rated 1 out of 5 stars

I waited 4 days for kwikfit to sort my…

I waited 4 days for kwikfit to sort my tyre out, the day they arrived, they bought the wrong tyre, they made it urgency. But the next availability was 4 days. I find their service ridiculous and waste of time.

19 July 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

Hi there, Anish. Thanks for taking the time to share your experience and we're sorry to hear you're feeling let down by the error with the wrong tyre and next appointment date. To get this looked into in more detail, please can you submit the following form with additional information? - https://www.kwik-fit.com/contact-us/customer-contact-form - A member of our Customer Care team will be in touch with you directly to offer support. Thank you.

Rated 5 out of 5 stars

Had a tyre emergency on the way home so…

Had a tyre emergency on the way home so went straight to Kwik Fit in Dorking. It was Sunday and there were only two young guys working. They bent over backwards to fit us in and get the tyre problem solved. Well done. Date 19 July 2026,

19 July 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

Thanks so much for sharing this wonderful review, Roy. We're so pleased to hear you're impressed with how the team were able to offer support with your tyre. We really appreciate your kind words, thank you!

Rated 1 out of 5 stars

Cancelled with two hours notice. change at home for…

Booked a tyre change at home for Saturday evening at 6. All confirmed so arranged day around it. At 4 I was called to be told the appointment was cancelled. I called back to reschedule and the operator asked to put me on hold. 15 minutes of holding later I hung up and called back and got a different operator who told me the next appointment was Monday. Cancelled the fitting. Really poor service. Won’t use again

18 July 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

Hi there, Kelly. Thanks for taking the time to share your concerns. We're sorry that the team cancelled your appointment and the phone was disconnected during your initial call to book another appointment. To get this looked into in more detail, please can you submit the following form with additional information? - https://www.kwik-fit.com/contact-us/customer-contact-form - A member of our Customer Care team will be in touch with you directly to offer further support. Thank you.

Rated 1 out of 5 stars

Nothing quick about Kwik fit…

Nothing quick about Kwik fit…. Booked a car in for an appointment and sat waiting for an hour until the car went in 1 hour after its booking slot.
We were advised we could just turn up if needed but booked as thought would be quicker. Turned out not the case.
The gentleman who was operating the desk didn’t seem to care as they were heavily unstaffed by the looks of it.
We won’t be using this garage again.

19 July 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

Hi there, James. Thanks for taking the time to share your experience and we're sorry to hear you're feeling let down on this occasion. It's disappointing that there was a delay with your appointment and the customer service throughout your visit. To get this looked into in more detail, please can you submit the following form with additional information? - https://www.kwik-fit.com/contact-us/customer-contact-form - A member of our Customer Care team will be in touch with you directly to offer support. Thank you.

Rated 5 out of 5 stars

Excellent service from Martin and Josh…

Excellent service from Martin and Josh working in Amersham.
They worked so hard in solving a really complex problem with my car.
I witness for over two hours how professional and efficient they were with all the different things that cropped up.
Well done for an excellent experience.

19 July 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

Hi there, Sue. Thanks so much for sharing this fantastic review. We're so pleased to hear you're impressed with our service with thank to Martin and Josh for their hard work with the issue with your vehicle. It's feedback like this that makes us so incredibly proud, thank you!

Rated 5 out of 5 stars

Really good service

Really good service. Friendly Tech. Prompt and efficient

17 July 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

Hi James, it's great to hear that you were happy with the prompt and efficient service. Thank you for choosing us.

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