Kwik Fit Reviews 

81,210
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 4,661 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting its efficiency and the quick completion of tasks. Many people commend the staff for their professionalism, helpfulness, and friendly demeanor, often going above and beyond expectations. Customers also appreciate the clear communication and thorough explanations provided during their visits. However, some customers also noted inconsistencies with the booking process, experiencing delays or lack of communication regarding appointment times. Conversely, a small portion of people felt that customer service responses were sometimes slow, unhelpful, or lacked proper follow-up.

What people talk about most

Service

Reviewers highlight positive aspects of service, often praising the efficiency, speed, and helpfulness of the... See more

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, helpfulness, and... See more

Booking process

Customers had ambiguous experiences with the booking process, with many finding it easy and straightforward,... See more

Product

Users describe ambiguous interactions with product, with some reporting positive experiences like finding... See more

Customer service

People report ambiguous experiences with customer service, with many praising the excellent and helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Really excellent service on my second attempt at booking. First attempt, I was informed no tyres in stock so had to call back. Called back the next day, tyres available, booked in for following day. S... See more

Company replied

Rated 5 out of 5 stars

Although my experience at their Dundee Perth Road branch was less than a happy one I have to say their speedy resolution of my complaint could not be faulted. I think that says more about the company... See more

Company replied

Rated 5 out of 5 stars

I wasn't there but my wife said the fitter (Sorry I don't know his name) was very efficient and polite and helpful which is what you want and also helped with the sensor issue we had. The guy on the... See more

Company replied

Rated 5 out of 5 stars

Kwik Fit in Newton Aycliffe gave me quick efficient service. They could check my wheel alignment for me within half an hour of me ringing them. They showed me the results on screen explaining their me... See more

Company replied


Company details

  1. Tire Shop
  2. Car Inspection Station
  3. Car Repair and Maintenance
  4. Car Service

About Kwik Fit

Written by the company

Kwik Fit are the leading fast fit and automotive parts replacement specialists in the UK with over 600 Centres in the UK. We specialise in tyres, MOT and servicing, exhausts, batteries, brakes, mobile tyre fitting and fleet vehicle management.
Not sure if your tyres need replacing? Brakes making an odd squeaking noise? Book your free vehicle safety check today.

Book A Free Vehicle Safety Check
Buy Tyres Online
We stock a wide range of tyres for cars, vans and 4x4s to suit your driving needs and budget. We offer exclusive online tyre pricing and appointments are available 7-days-a-week. It's as easy as click and fit!

Buy Tyres at Kwik Fit
Vehicle Servicing To Suit Your Needs
We offer a choice of ways to service your car. Book your Oil & Filter Change, Interim or Full Service online today. Book an MOT test at the same time as your Service and receive an additional saving over the standard individual product price.

Book Your Service
Same Day MOTs Available
With over 500 MOT test centres throughout the UK and many open 7-days-a-week, it's no wonder we're the UK's number 1 MOT tester. Book Same Day MOT today!

Book Your MOT
Mobile Tyre Fitting
Kwik Fit is the UK’s leading mobile fitting service, replacing your tyres has never been easier. Simply order your tyres online and select mobile fitting and we’ll come to you either at home or at work at a time convenient for you.

Tyres Fitted Today
Need your tyres in a hurry? If your tyres are in stock at your selected Kwik Fit centre, choose Express Fitting when you book online and get same day or next day fitting for a small additional fee.

Kwik Fit

Written by the company


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

81K reviews

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1-star

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4.3

All reviews

(81,210)

4,637 reviews in the last 12 months

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Rated 5 out of 5 stars

Slow puncture, speedy service!

I have to write to say what fantastic service is offered by KwikFit in Borehamwood. I had an issue with a slow puncture so tried to show up as early as possible on Saturday morning. Manager George Hurst was helpful as always and despite them being fully booked for appointments for the day, got me in straight away for a tyre check and change. I was in and out within 40 minutes and they had also checked the tyre pressure of all four tyres and topped them up where needed. If I wasn’t under extended warranty with my dealership I would use them for everything car related!

18 July 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

Hi Lisa, thank you for your kind words. It's wonderful to hear that George was able to fit you in on short notice after you had a slow puncture. We're pleased to hear that your tyre was changed and the rest of the tyres checked within 40 minutes, and that you'd use us again in the future. Thank you!

Rated 1 out of 5 stars

Tried to spend my money without justification

The work itself was carried out satisfactory.
However, I received a vehicle check email highlighting areas of concern that need addressing, which in my case involved replacing three tyres.
Before agreeing to the work, I took the car to a highly respected alternative firm who have been in business for over 80 years, and they advised that none of the tyres on the car required replacing.
Clearly, staff are incentivised to bring in. Extra business.

17 July 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

Hi Ian, it's lovely to hear that you were satisfied with the work carried out. However, we're sorry to hear that you have concerns about the advice the team gave you about your tyres. We'd like our Customer Care team to look into this in further detail. When you have a moment, could you please contact them via this link - https://www.kwik-fit.com/contact-us/customer-contact-form Thank you.

Rated 5 out of 5 stars

Replacement tyre at home

I was kept informed about progress and the fitter was very pleasant and did a wonderful job. Would definitely recommend

10 July 2026
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Reply from Kwik Fit

It sounds like our mobile fitter was very informative and friendly when you needed some help getting back on the road, Steve. We really appreciate you sharing this great experience with us, if there's anything more that you need please don't hesitate to ask. Many thanks!

Rated 5 out of 5 stars

Excellent technician.

Excellent technician.
Hard working and very knowledgeable

11 July 2026
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Reply from Kwik Fit

It's so wonderful to hear that our mobile fitter was so knowledgeable and helpful when you needed assistance getting back on the road safely, David. If there's anything more that we can help you with in the future, please don't hesitate to ask. Many thanks!

Rated 5 out of 5 stars

Very efficient

Very efficient

16 July 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

We're pleased to hear that the team were able to help you get back on the road so quickly, Martin. If you ever need anything more, please don't hesitate to ask. Many thanks!

Rated 5 out of 5 stars

Best tyre change I've ever had.

Great - good comms, easy to book via fleet company, technician arrived on time, friendly and professional, did a great job. Would use again in an instant.

15 July 2026
Unprompted review
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Reply from Kwik Fit

We're thrilled to hear that you will now be a recurring customer of ours after having such a wonderful experience with our mobile fitting service, Lee. Our team really do go above and beyond to ensure that all of their customers are happy, so we really appreciate you sharing this great experience with us. Many thanks!

Rated 5 out of 5 stars

Excellent service, very helpful

Excellent service, reasonable prices and helpful friendly staff

16 July 2026
Unprompted review
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Reply from Kwik Fit

This is so lovely to hear, Sean! We're delighted that our team left such a positive impression on you while they were helping you to get back on the road, thank you so much for the kind words. Take care!

Rated 5 out of 5 stars

Exceptionally helpful

Exceptionally helpful , and professional over a number of visits for different tyre reasons . A really supportive approach , even when busy , and very professional in resolving problems . Chester le Street garage .

14 July 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

It sounds like our Chester-Le-Street team went above and beyond to ensure that you were a happy customer, Frank. We're so happy to hear that they were able to fit you in so quickly and get you back on the road without fuss, we hope that you'll be keeping us in mind should you need any more help in the future. Take care!

Rated 5 out of 5 stars

Kwik Fit Redhill, Surrey

Kwik Fit staff in Redhill, Surrey are always so helpful.
Yesterday I just wanted my tyres pumped up as I have real anxiety about doing that! The staff didn't make me feel silly for asking for such a simple task, but just helped me and checked all my tyre pressures and were so friendly whilst helping me!
Thank you again.. See you next time!

17 July 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

Thank you so much for sharing this great review of our Redhill team, Heidi. We're so pleased to hear that they were able to reflate your tyres and put you at ease during your visit, we're always happy to help as much as we can!

Rated 5 out of 5 stars

Excellent customer service

The service I received from Andrew at Kwik Fit mobile was excellent - very thorough and provided solutions to ensure I got back on the road asap.

11 July 2026
Kwik Fit logo

Reply from Kwik Fit

We're absolutely delighted to hear that Andrew was able to get you back on the road safely and was clearly explaining the steps of the process along the way, Michelle. We hope that you'll consider us if you ever find yourself needing further assistance, thank you so much for the kind review!

Rated 5 out of 5 stars

Great service

The fitter was engaging and informative. The change of a full set of tyres with balancing went without a fuss, all very good.

9 July 2026
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Reply from Kwik Fit

We're so pleased to hear that your mobile fitter was so communicative throughout the process and that you were left so satisfied with the service, Ian. We thank you very much for sharing this kind review, take care.

Rated 5 out of 5 stars

Excellent service

Excellent service

10 July 2026
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Reply from Kwik Fit

We're delighted to hear that the team were so accommodating while helping you get back on the road, Dominic! We hope that any and all future experiences with us are as good, many thanks.

Rated 5 out of 5 stars

Two tyres fitted on drive

Very easy
Great fitter
Fitted quickly without fuss
Even gave me a spare cap when he saw one was missing.
Highly recommended

7 July 2026
Kwik Fit logo

Reply from Kwik Fit

It's wonderful to hear that the mobile fitter was able to replace your tyres so quickly and it sounds like they went above and beyond to ensure that you would be safe on the road going forward. We hope that you'll be keeping us in mind should you need any more help in the future. Many thanks!

Rated 5 out of 5 stars

Staff very helpful was let down from…

Staff very helpful was let down from another garage, phoned kwik fit Lewes Rd Brighton on Wednesday 15 July to explain what happened , they listened to my problem and managed to fit us in 2 days later fault found and fixed same day. We were kept up to date during the day of how the job was being expedited. Will definitely use them for our mot and service.

Signed Mrs S Tullett

17 July 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

It's so wonderful to hear that our Brighton team were able to fit you in so quickly to identify and resolve the issue with your vehicle, Sandra. It sounds like they really listened to your concerns and ensured that you were getting back on the road safely, if you ever need any further help please don't hesitate to ask. Many thanks!

Rated 5 out of 5 stars

Amazing service

Amazing service

20 May 2026
Kwik Fit logo

Reply from Kwik Fit

We're delighted to hear that the team left such a positive impression on you, Anup! Thanks so much for sharing this kind review with us, take care.

Rated 1 out of 5 stars

Absolute dishonest awful company

Absolute dishonest, unreliable company - avoid at ALL costs! Caused damage to our car then flatly denied it and claimed it was already there when we dropped it off. Appalling company, I would never use them again. Do not trust them.

24 June 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

We're truly disappointed and concerned to hear that your car was damaged after visiting one of our centres, and it's sad to hear that you feel so let down with the resolution provided by the team. We'd very much like to discuss this further with you, can you please complete the following contact form in full detail so that a member of our Customer Care team can take a further look into this and contact you directly? - https://www.kwik-fit.com/contact-us/customer-contact-form - Many thanks, Emily.

Rated 5 out of 5 stars

Tony the fitter did a superb job

Tony the fitter did a superb job

10 July 2026
Kwik Fit logo

Reply from Kwik Fit

We're so pleased to hear that your tyre fitter was able to get you back on the road so efficiently, Neil. Thanks very much for the kind words about Tony, we know that they will mean a lot!

Rated 5 out of 5 stars

Top class experience

Top class experience, The Manager George is absolutely amazing, go & see for yourself!
The service is great, i went there this week to get my tyres check & always leave there feeling good about my car and the service I received. They have the dream team there 👌thank you George for doing an amazing job 👏

13 July 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

What an amazing review! We're sure George will really appreciate your excellent comments and it's great that we could really lend a hand with your tyres. Thank you very much for sharing this and if we can ever do more for you again, please don't hesitate to reach out and let us know. Many thanks.

Rated 5 out of 5 stars

Great service, excellent technician and experience

Great service, the technician was smart, polite and walked me through the job. First rate. Highly recommend.

9 July 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

Recommendations and reviews like this are always what we love to see so thank you very much for getting in touch. We're very happy that we could provide such a polite service and if we can ever do more for you again, please don't hesitate to reach out and let us know. Many thanks.

Rated 5 out of 5 stars

Quick easy booking excellent ti e…

Quick easy booking excellent ti e keeping and communication and lovely well mannered mechanic will definitely use again

9 July 2026
Kwik Fit logo

Reply from Kwik Fit

This is what we love to see and it's great that we could communicate with you so well. Thank you so much for taking the time to share this and if we can ever do more for you again, please don't hesitate to reach out and let us know. Many thanks.

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