I had not so great experiences with kiwi wallet, some purchases rewards only claimable after 4-6 months, and one hotels.com purchase didn't get rewarded even its been over 12 months, I sent booking an... See more
Company replied
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See what reviewers are saying
Bit annoyed that Countdown has stopped doing cashback (hopefully only temporarily) as that's the main reason I use KiwiWallet. I'll be back when Countdown come back. Takes ages (over 3 months) to have... See more
I was so excited because I thought it was like Shopback... Despite following all instructions, none of my cashbacks are ever successfully tracked. I've raised 2 missing cashback tickets (31 May,... See more
It took quite a while to process my first cashback payout but it did actually work. However I’m not sure I will continue using the app because the ease of being able to use the countdown app rather th... See more
Company replied
Company details
Written by the company
Kiwiwallet is New Zealand's highest paying cashback website. Kiwiwallet has a mission to revolutionise the online shopping experience of Kiwi consumers, helping them shop smart and save on their online shopping. New Zealand #1 cashback site featuring more than 400 online merchants - among the partners are top-tier brands such as Countdown, TheMarket, ASOS, Kathmandu, booking.com, Microsoft, Dell and many more. It is very simple; all you need to do is just visit the store through Kiwiwallet and shop like you normally do. You can easily save on your online shopping $100 every year.
Contact info
Auckland , New Zealand
- support@kiwiwallet.co.nz
- www.kiwiwallet.co.nz
2.6
Poor
76 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent Service!
Excellent service! It can take a while for the cashback to become “Payable Cashback” but the bank transfer was almost instant.
19 June 2019
Unprompted review
Reply from Kiwiwallet
Hi Muhammad Lambat,
Thank you very much for sharing your recent Kiwiwallet experience and for your review, we really appreciate it. It is great to have you as part of Kiwiwallet community.
Best regards,
The Kiwiwallet Team
5 stars
5 stars: Excellent – no reservations, I would recommend this company to anyone.
15 April 2019
Unprompted review
Reply from Kiwiwallet
Hi Priyank,
Thank you very much for sharing your recent Kiwiwallet experience and for your review, we really appreciate it. It is great to have you as part of Kiwiwallet community.
Best regards,
The Kiwiwallet Team
Absolutely Amazing Kiwiwallet
Brilliant cashback website, very rarely have any issues and cashback is paid quickly straight into my bank.
17 December 2018
Unprompted review
Reply from Kiwiwallet
Hi Aaron,
Thank you very much for sharing your recent Kiwiwallet experience and for your review, we really appreciate it. It is great to have you as part of Kiwiwallet community.
Best regards,
The Kiwiwallet Team
Reply from Kiwiwallet
Hi ARTEM SHEVCHUK,
Thank you very much for sharing your recent Kiwiwallet experience and for your review, we really appreciate it. It is great to have you as part of Kiwiwallet community.
Best regards,
The Kiwiwallet Team
Approach with caution!
UPDATE: Yes, they did FINALLY gave me some of my cashback but only HALF of the amount I waited for for almost a year (giving me some long-winded explanation that didn't really make sense as they had promised a different amount after calculating everything previously). They also still owe me money for transactions made a year ago. Finally, they had ignored numerous attempts to contact for many months. Hence they are getting 2 instead of 1 star... for now. I know you can do better Kiwiwallet!
I used to be pretty happy with them until a substantial cashback I earned is still not paid after 7 months and they are not even answering my queries now. Very disappointing. They fogged me off for weeks saying they were waiting for the airline to confirm I travelled. 7 months later I'm still waiting for the $100 I was promised. Don't promise what you can't deliver! This is just one of a number of cashbacks still pending in my account (some of which are overdue by a year!). Disgusting really.
4 September 2018
Unprompted review
Reply from Kiwiwallet
Hi Marta,
We are sorry for this convenience, our team has communicated with you and sorted this out. We have made the cashback payment to your requested payment method.
We would greatly appreciate if you reconsidered your review for Kiwiwallet. We think we deserve higher ratings.
Regards,
Kiwiwallet Suppor Team.
Highly recommended to all New Zealanders.
Kiwiwallet is a fantastic cashback website that is very reliable and easy to use, with an ever-growing list of retailers and fast processing of requests. Thanks Kiwiwallet, you guys are awesome! I would highly recommend Kiwiwallet to anyone. If you're a frequent online shopper, Kiwiwallet is your new best friend.
25 June 2018
Unprompted review
Reply from Kiwiwallet
Hi Serena,
Thank you very much for sharing your recent Kiwiwallet experience and for your review, we really appreciate it. It is great to have you as part of Kiwiwallet community.
Best regards,
The Kiwiwallet Team
Dodgy!
A cunning company. I waited for my cashback for 20 weeks, almost 5 months (!!), repeatedly reminded them of myself and even then I've got only a half that promised. No way I recommend this. Only if you have a spare time, you are bored or you are ready to drag them to court. One star is way too much for them - I would put a minus one star! It was my sad experience to get a cashback from them and I will share it to every person I know! Never again.
23 June 2018
Unprompted review
Reply from Kiwiwallet
Hi Yuri,
We are sorry that you have not had a great experience with Kiwiwallet.
We are a genuine, legal and professional website and help our members to save on their online shopping. You made the purchase on AliExpress on 22 August and we paid the cashback on 08 January which is 139 days. Normally AliExpress cashback is paid within 8-12 weeks. But in some cases with regards to AliExpress cashback, it can take up to 180 days due to AliExpress delivery/returns times plus their buyer protection. All our cashback rates are clearly mentioned on our website and we paid you that accordingly. All our retailer's page on our website has three sections 1) description about the retailer 2) deals and cashback rates 3) Terms and conditions related to the retailer, it provides a transparent overview of the retailer and cashback rates offered by Kiwiwallet.
We would greatly appreciate if you reconsidered your review for Kiwiwallet. We think we deserve higher ratings.
Regards
The Kiwiwallet Team.
client centric and reliable
4 May 2018
Unprompted review
Reply from Kiwiwallet
Hi Umer,
Thank you very much for sharing your recent Kiwiwallet experience and for your review, we really appreciate it. It is great to have you as part of Kiwiwallet community.
Best regards,
The Kiwiwallet Team
Excellent service and got my cash back…
Excellent service and got my cash back so quickly! Thanks Kiwiwallet for bringing smile on my face :)))))
3 May 2018
Unprompted review
Reply from Kiwiwallet
Hi Maulik,
Thank you very much for sharing your recent Kiwiwallet experience and for your review, we really appreciate it. It is great to have you as part of Kiwiwallet community.
Best regards,
The Kiwiwallet Team
More people should use this!
Works just as well as the big cash back sites in the UK. Fast payment. Will continue using.
3 May 2018
Unprompted review
Reply from Kiwiwallet
Hi Nic,
Thank you very much for sharing your recent Kiwiwallet experience and for your review, we really appreciate it. It is great to have you as part of Kiwiwallet community.
Best Cashback
23 March 2018
Unprompted review
Reply from Kiwiwallet
Hi Waqas,
Thank you very much for sharing your recent Kiwiwallet experience and for your review, we really appreciate it. It is great to have you as part of Kiwiwallet community.
Best regards,
The Kiwiwallet Team
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