I had not so great experiences with kiwi wallet, some purchases rewards only claimable after 4-6 months, and one hotels.com purchase didn't get rewarded even its been over 12 months, I sent booking an... See more
Company replied
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See what reviewers are saying
Bit annoyed that Countdown has stopped doing cashback (hopefully only temporarily) as that's the main reason I use KiwiWallet. I'll be back when Countdown come back. Takes ages (over 3 months) to have... See more
I was so excited because I thought it was like Shopback... Despite following all instructions, none of my cashbacks are ever successfully tracked. I've raised 2 missing cashback tickets (31 May,... See more
It took quite a while to process my first cashback payout but it did actually work. However I’m not sure I will continue using the app because the ease of being able to use the countdown app rather th... See more
Company replied
Company details
Written by the company
Kiwiwallet is New Zealand's highest paying cashback website. Kiwiwallet has a mission to revolutionise the online shopping experience of Kiwi consumers, helping them shop smart and save on their online shopping. New Zealand #1 cashback site featuring more than 400 online merchants - among the partners are top-tier brands such as Countdown, TheMarket, ASOS, Kathmandu, booking.com, Microsoft, Dell and many more. It is very simple; all you need to do is just visit the store through Kiwiwallet and shop like you normally do. You can easily save on your online shopping $100 every year.
Contact info
Auckland , New Zealand
- support@kiwiwallet.co.nz
- www.kiwiwallet.co.nz
2.6
Poor
76 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Happy
I am very happy with their customer service. I have a bit of an issue but they sorted it out for me. In case you purchase on iherb, make sure u buy it on the website, not in incognito mode and not in their app otherwise you won’t get the cashback.
15 September 2021
Unprompted review
Reply from Kiwiwallet
Hi Ivy,
Thank you very much for sharing your recent Kiwiwallet experience and for your review, we really appreciate it. It is great to have you as part of Kiwiwallet community.
Best regards,
The Kiwiwallet Team
Great service and speedy reward.
25 April 2021
Legit
My two purchases from may 2020 was not tracked and the tickets I raised in may are still pending with no reply or updates. This site seems fake, better stay out of it.
EDIT: The cashback was settled once I opened a customer support ticket. Reducing one star as they didn't update my cash back claim for months and had to open a cs ticket to fix that.
18 March 2021
Unprompted review
Reply from Kiwiwallet
Hi Jose,
Thank you for your review, we are sorry for this inconvenience. Could you please raise a ticket on Zendesk https://kiwiwallet.zendesk.com/hc/en-nz/requests/new and will have a look into this? We have checked our inbox and unfortunately we didn't receive any email.
Best Regards,
Kiwiwallet Support Team
One of my favorite way to shop
One of my favorite way to shop - via Kiwiwallet.co,nz and enjoy the savings. Cashing out is always a breeze. Thanks Kiwiwallet!
15 February 2021
Reply from Kiwiwallet
Hi Rachel,
Thank you very much for sharing your recent Kiwiwallet experience and for your review, giving us a five-star rating. Thank you for using Kiwiwallet and great to have you on board. Have a great day ahead.
Best regards,
The Kiwiwallet Team
Kiwiwallet are a genuine service that…
Kiwiwallet are a genuine service that pay out quickly. When i did have an issue with my account I contacted them it was resolved promptly. I am very satisfied customer that uses the website regularly with no problems. Would recommend to my friends and family for sure. I'm actually quite surprised there isn't an app and that more people don't know about this amazing service.
14 February 2021
Reply from Kiwiwallet
Hi Nicole,
Thank you very much for sharing your recent Kiwiwallet experience and for your review, we really appreciate it. It is great to have you as part of Kiwiwallet community. Please do recommend to your family and friends. We are working on the App and very hopeful will be launched in a couple of months. Have a great day ahead.
Best regards,
The Kiwiwallet Team
Incorrect cashback amount rectified
Great website, had an issue with cashback amount. It was rectified quickly and got cashback into my PayPal account.
23 December 2020
Reply from Kiwiwallet
Dear Simon,
Thank you very much for sharing your recent Kiwiwallet experience and for your review, we really appreciate it. It is great to have you as part of Kiwiwallet community.
Best regards,
The Kiwiwallet Team
Get moneyback for spending win/win!
Get moneyback for spending! win/win, redeemed my balance and received it in a couple of hours through paypal :)
11 December 2020
Reply from Kiwiwallet
Dear Juna,
Thank you very much for sharing your recent Kiwiwallet experience and for your review, we really appreciate it. It is great to have you as part of Kiwiwallet community.
Best regards,
The Kiwiwallet Team
Superb services and cash back deal is…
Superb services and cash back deal is super awesome- loved the services and getting every thing I need and at the same time supporting our NZ's local business and getting the cash back on top on in regular sale is great. Highly recommended
10 December 2020
Unprompted review
Reply from Kiwiwallet
Dear Aqsa,
Thank you very much for sharing your recent Kiwiwallet experience and for your review, we really appreciate it. It is great to have you as part of Kiwiwallet community.
Best regards,
The Kiwiwallet Team
Great value for money
Great value for money - they are with almost all the stores here in Nz and everything you can think of! The best thing about Kiwi wallet they gave you the cash back on top of stores regular discounts and sales. Very impressed with services.
A big Thank you to kiwi wallet team
10 December 2020
Unprompted review
Reply from Kiwiwallet
Dear Harpreet,
Thank you very much for sharing your recent Kiwiwallet experience and for your review, we really appreciate it. It is great to have you as part of Kiwiwallet community.
Best regards,
The Kiwiwallet Team
stop removing my reviews!!!
I DID GIVE THEM A 3 STAR AS THEY ARE:
I DID GIVE THEM A 3 STAR AS THEY ARE:
Slow to act but eventually they follow thru.
Im not going 5 stars yet because of this
DUE TO THEM CONSTANTLY EMAILING TRUSTPILOT ADMIN TO TRY TO REMOVE ME I THINK THEY ARE EVIL AND MOST LIKELY THIS WEBSITE DOES NOT SHOW ANY TRUE BAD REVIEWS
15 October 2020
Unprompted review
Reply from Kiwiwallet
Hi Peter,
Thank you for providing your feedback. As mentioned previously we have never reached TrustPilot to remove your review or any of other users.
We have successfully tracked your both of your transactions, one is ready for the Pay-out and other we are waiting for the final confirmation from our partner retailer.
Regards,
Kiwiwallet Support Team.
Slow to pay out
Slow to pay out. Many claims exceeded the 16 weeks. there a number of cashback "confirmed" from purchases in 2019 but not yet payable in Sep 2020. Does not track all purchases and have to manually track them. % returns are lower than international websites as well as in some cases lower than other NZ cashback website. Emails are often slow to respond or never responded to.
Nevertheless, they do pay out on some claims, They would only deserve higher ratings, if they could provide a better % return, reply more promptly to enquires, and actually meet their up to 16 week target that they have claimed to do.
16 September 2020
Unprompted review
Reply from Kiwiwallet
Hi Abc,
Thank you for your review, we are sorry for this inconvenience. We have to wait for our partner retailers to pay to us then we pay our member, sometimes it can take up 16 weeks (your majority of transactions fall into that retailer category). We also tracked all of your transactions and dealt all of missing cashback tickets.
We would greatly appreciate if you reconsidered your review for Kiwiwallet. We think we deserve higher ratings.
Regards,
Kiwiwallet Support Team.
Reply from Kiwiwallet
Hi Syed Murtaza,
Thank you very much for sharing your recent Kiwiwallet experience and for your review, we really appreciate it. It is great to have you as part of Kiwiwallet community.
Best regards,
The Kiwiwallet Team
the team was so kind
the team was so kind. reminded me different methods to withdraw could save $5 and help me sort it out. email response quickly.
29 May 2020
Unprompted review
Reply from Kiwiwallet
Hi Jeff,
Thank you very much for sharing your recent Kiwiwallet experience and for your review, we really appreciate it. It is great to have you as part of Kiwiwallet community.
Best regards,
The Kiwiwallet Team
excellent service and very fast…
excellent service and very fast payment, fantastic! Very happy
17 May 2020
Unprompted review
Reply from Kiwiwallet
Hi Andrew,
Thank you very much for sharing your recent Kiwiwallet experience and for your review, we really appreciate it. It is great to have you as part of Kiwiwallet community.
Best regards,
The Kiwiwallet Team
Brilliant idea with excellent service
Kiwiwallet is a brilliant website, wish I had known about this earlier. I always check Kiwiwallet cashback before make any purchases online.
1 February 2020
Unprompted review
Reply from Kiwiwallet
Hi Nicola,
Thank you very much for sharing your recent Kiwiwallet experience and for your review, we really appreciate it. It is great to have you as part of Kiwiwallet community.
Best regards,
The Kiwiwallet Team
Used few
i have used few times kiwi wallet by now from last 2 months and i have $183 cashback now, but it is not ready for withdrawal, it been 2 months now, i have sent few emails, but no response at all
very bad communication, Please use any other shop rewards website
15 January 2020
Unprompted review
Reply from Kiwiwallet
Hi Navjot,
We are sorry for this convenience, our team has communicated with you and you have withdrawn your first cashback of $135.02.
We would greatly appreciate if you reconsidered your review for Kiwiwallet. We think we deserve higher ratings.
Regards,
Kiwiwallet Suppor Team.
I had not so great experiences with…
I had not so great experiences with kiwi wallet, some purchases rewards only claimable after 4-6 months, and one hotels.com purchase didn't get rewarded even its been over 12 months, I sent booking and hotel stayed proof yet kiwiwallet supports now wont response any more. Thats over $30 bucks of rewards btw... so my recommendation would be go to other rewards program or just use coupon straight away.
5 November 2019
Unprompted review
Reply from Kiwiwallet
Hi Shaohua,
Thank you for your review, we are sorry for this inconvenience. Could you please email us with your Kiwiwallet registered email address and will have a look into this?
Best Regards,
Kiwiwallet Support Team
impressed
I have just cashed out my first $20 and it was so quick; in my account the next day. Whenever I have had a query the team are responsive to messages, which is so reassuring. This is a site I love using.
26 September 2019
Unprompted review
Reply from Kiwiwallet
Hi Alexandra,
Thank you very much for sharing your recent Kiwiwallet experience and for your review, we really appreciate it. It is great to have you as part of Kiwiwallet community.
Best regards,
The Kiwiwallet Team
Best Kiwi Cash back website
My friend refer to me about this cash back website “Kiwiwallet”. I tried them and was absolutely satisfied and impressed with the easy & simple procedure that they use to pay the cash back. I got the very good deal of air ticket and saved good amount through cash back. These guys answer my all queries promptly and cash back was given on time as mentioned on website.
Thumb up guys 👍👍!!!
Keep doing the good work!! Would recommend to all and will keep using them to save $$$
27 July 2019
Unprompted review
Reply from Kiwiwallet
Hi Alex,
Thank you very much for sharing your recent Kiwiwallet experience and for your review, we really appreciate it. It is great to have you as part of Kiwiwallet community.
Best regards,
The Kiwiwallet Team
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