Kiwiwallet Reviews 

76
TrustScore 2.5 out of 5

2.6

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Rated 2 out of 5 stars

I had not so great experiences with kiwi wallet, some purchases rewards only claimable after 4-6 months, and one hotels.com purchase didn't get rewarded even its been over 12 months, I sent booking an... See more

Company replied

Rated 4 out of 5 stars

Bit annoyed that Countdown has stopped doing cashback (hopefully only temporarily) as that's the main reason I use KiwiWallet. I'll be back when Countdown come back. Takes ages (over 3 months) to have... See more

Rated 1 out of 5 stars

I was so excited because I thought it was like Shopback... Despite following all instructions, none of my cashbacks are ever successfully tracked. I've raised 2 missing cashback tickets (31 May,... See more

Rated 4 out of 5 stars

It took quite a while to process my first cashback payout but it did actually work. However I’m not sure I will continue using the app because the ease of being able to use the countdown app rather th... See more

Company replied

Company details

  1. Cashback Provider

Written by the company

Kiwiwallet is New Zealand's highest paying cashback website. Kiwiwallet has a mission to revolutionise the online shopping experience of Kiwi consumers, helping them shop smart and save on their online shopping. New Zealand #1 cashback site featuring more than 400 online merchants - among the partners are top-tier brands such as Countdown, TheMarket, ASOS, Kathmandu, booking.com, Microsoft, Dell and many more. It is very simple; all you need to do is just visit the store through Kiwiwallet and shop like you normally do. You can easily save on your online shopping $100 every year.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

76 reviews

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1-star

No recent history of asking for reviews

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Hasn’t replied to negative reviews

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2.6

All reviews

(76)

1 review in the last 12 months

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Rated 5 out of 5 stars

Countdown and retail

I have been using this website for a few months now and not only is it extremely convenient to use but it has benefited me on the long run as well through its money back scheme. I am very satisfied with my experience and look forward to hearing about what this awesome website has in store for its consumers in the future.

16 February 2023
Unprompted review
Kiwiwallet logo

Reply from Kiwiwallet

Hi Rubia,
Thank you very much for sharing your recent Kiwiwallet experience and for your review, we really appreciate it. It is great to have you as part of Kiwiwallet community.

Best regards,
The Kiwiwallet Team

Rated 4 out of 5 stars

Order Countdown Online? Use Kiwiwallet

It took quite a while to process my first cashback payout but it did actually work. However I’m not sure I will continue using the app because the ease of being able to use the countdown app rather than online system may outweigh the cashback benefits for me. If you usually use the website to order your countdown order. I highly recommend.

12 January 2023
Unprompted review
Kiwiwallet logo

Reply from Kiwiwallet

Hi Hannah,
Thank you very much for sharing your recent Kiwiwallet experience and for your review, we really appreciate it. It is great to have you as part of Kiwiwallet community.

Best regards,
The Kiwiwallet Team

Rated 5 out of 5 stars

Surprisingly smooth and rewarding

I was very sceptical about Kiwiwallet but it actually works just as it says and works really well. Now they have an app as well I find it pretty easy to ensure my purchases are tracked and a few months later I always receive some kinda pay out. In my twelve months with Kiwiwallet I'd easily have received over $100 in pay outs. Highly recommend!

10 January 2023
Unprompted review
Kiwiwallet logo

Reply from Kiwiwallet

Hi Joel,
Thank you very much for sharing your recent Kiwiwallet experience and for your review, we really appreciate it. It is great to have you as part of Kiwiwallet community.

Best regards,
The Kiwiwallet Team

Rated 5 out of 5 stars

Great way to get reward on your everyday shopping

It's so easy to use and the payout processing time was really fast! I requested cashback payout on Wednesday morning, then it already deposited into my account on Thursday. I'll definitely reccomend using Kiwiwallet for everyone.

11 January 2023
Unprompted review
Kiwiwallet logo

Reply from Kiwiwallet

Hi HK,
Thank you very much for sharing your recent Kiwiwallet experience and for your review, we really appreciate it. It is great to have you as part of Kiwiwallet community.

Best regards,
The Kiwiwallet Team

Rated 4 out of 5 stars

Easy to use

Easy to use, cashout is pretty quick also

11 January 2023
Unprompted review
Kiwiwallet logo

Reply from Kiwiwallet

Hi Emily,
Thank you very much for sharing your recent Kiwiwallet experience and for your review, we really appreciate it. It is great to have you as part of Kiwiwallet community.

Best regards,
The Kiwiwallet Team

Rated 5 out of 5 stars

Easy to use

Easy to use, easy to claim

9 January 2023
Unprompted review
Kiwiwallet logo

Reply from Kiwiwallet

Hi Trisha,
Thank you very much for sharing your recent Kiwiwallet experience and for your review, we really appreciate it. It is great to have you as part of Kiwiwallet community.

Best regards,
The Kiwiwallet Team

Rated 5 out of 5 stars

Highly Recommend

Who doesn't want their money back from shopping and the occasional discount. The app and site are super simple and easy to use. They also have regular promotions. The hard part is remembering to use Kiwiwallet when shopping on your phone.

8 December 2022
Unprompted review
Kiwiwallet logo

Reply from Kiwiwallet

Hi Mary,
Thank you very much for sharing your recent Kiwiwallet experience and for your review, we really appreciate it. It is great to have you as part of Kiwiwallet community.

Best regards,
The Kiwiwallet Team

Rated 1 out of 5 stars

Too good to be true dont be a dumb to belive it

I've booked my rental car with them they advertised 40% cash back - I only got less than 3% - I paid more (it was cheaper to book direct with rental car company) to get 40% and I could have gotton a lot cheaper and didnt have to go through all the hassel. I've have contacted KiwiWallet neumerous times I have to repeat the same thing over and over. and took nearly a month for them to realise what has happened. Then they got rid of 40% cashback. Then they email me stating they are not having fun dealing with these issues and told me it will take 3 months to see my cashback, yeah right.
Booking direct is always the best as it will be easier to deal with your booking and it will be cheaper as well. You will see if you book with Kiwi Wallet you actually do pay for the cashback - price will increase when you go to website via KiwiWallet
Below edited on 12/06/23
**Kiwi Wallet asked me to reconsider my review
FYI: Rental car booked via Kiwiwallet on 22/10/22 - Still not paid and I've been told staff complaining about their job and how difficult it is for them to get company to pay them. I also send numerous emails about other bookings Hilton - Havent heard from them at all What a joke**

22 October 2022
Unprompted review
Kiwiwallet logo

Reply from Kiwiwallet

Hi Scam Detector,
Thank you for your review, we are sorry for this inconvenience. As we have communicated in emails & Zendesk tickets a missing cashback ticket or incorrect cashback amount has to go through a number of procedures through different validations/checks by our partner retailers which can take up to 3 months but most of the time it is completed within 4-6 weeks (your transaction took 5 weeks).

In regards to cashback rates, those can go up and down depending upon the promotions we are running with our partners. The prices are the same doesn’t matter if going go directly or go through any cashback platform, if they are different then the cashback platforms wouldn't exist worldwide.

We have already paid you nearly $125 in 6 cashback payouts. We would greatly appreciate it if you reconsidered your review of Kiwiwallet. We think we deserve higher ratings.

Best regards,
The Kiwiwallet Team

Rated 5 out of 5 stars

It really is a no brainer, super easy.

It really is a no brainer, super easy to use. Search for retailer, and when you are directed to the retailer site, place your order and wait for Kiwiwallet to pay you, in my experience it took 10 weeks.

18 August 2022
Unprompted review
Kiwiwallet logo

Reply from Kiwiwallet

Hi Mo,
Thank you very much for sharing your recent Kiwiwallet experience and for your review, we really appreciate it. It is great to have you as part of Kiwiwallet community.

Best regards,
The Kiwiwallet Team

Rated 5 out of 5 stars

Quick and easy pay outs

Quick and easy pay outs - straight into your PayPal or bank account. Recommend!

12 August 2022
Unprompted review
Kiwiwallet logo

Reply from Kiwiwallet

Hi Jess,
Thank you very much for sharing your recent Kiwiwallet experience and for your review, we really appreciate it. It is great to have you as part of Kiwiwallet community.

Best regards,
The Kiwiwallet Team

Rated 1 out of 5 stars

Too good to be true

I was so excited because I thought it was like Shopback...

Despite following all instructions, none of my cashbacks are ever successfully tracked. I've raised 2 missing cashback tickets (31 May, 14 June). Nothing was resolved. I emailed them. Took forever for them to respond. Still not resolved. It's now 20 July.

I'll be sticking to Shopback!

20 July 2022
Unprompted review
Rated 2 out of 5 stars

Good in theory, but slow and full of spam emails

Good in theory, but haven’t cashed out yet. It is a bit of a waiting game. I’m a bit skeptical about it now because I was spammed with 49 emails (and counting) in four days on a ‘cashback status update’ from one transaction. Just received another two while typing this review.

16 July 2022
Unprompted review
Kiwiwallet logo

Reply from Kiwiwallet

Hi Michelle,
Thank you for your review. There was a problem with our email server with one of our affiliate network, it is fixed now and you wouldn't get any further emails and we are sorry for this inconvenience.

In regards to your transactions, which transactions are not being paid yet? Please send us email support@kiwiwallet.co.nz or raise a Zendesk ticket https://kiwiwallet.zendesk.com/hc/en-nz/requests/new and we will have a look into that.

Best Regards,
Kiwiwallet Support Team

Rated 5 out of 5 stars

Great customer service

Great customer service and does what it says on the tin - clickthrough from the site to the seller, buy whatever you were going to get, and you get some cash back after 3 months or so.

Even better - after requesting a Paypal cash out I got an email saying that there was now a fee and I could avoid that by getting the money straight to me bank - thanks!!

26 April 2022
Unprompted review
Kiwiwallet logo

Reply from Kiwiwallet

Hi Gary,
Thank you very much for sharing your recent Kiwiwallet experience and for your review, we really appreciate it. It is great to have you as part of Kiwiwallet community.

Best regards,
The Kiwiwallet Team

Rated 5 out of 5 stars

Excellent Cashback Scheme in NZ

For New Zealand, this is an excellent scheme. I have seen cashback schemes overseas, this one works well in NZ and has a lot of stores to choose from so you can just about earn back on all online purchases.

16 December 2021
Unprompted review
Kiwiwallet logo

Reply from Kiwiwallet

Hi NC,
Thank you very much for sharing your recent Kiwiwallet experience and for your review, we really appreciate it. It is great to have you as part of Kiwiwallet community.

Best regards,
The Kiwiwallet Team

Rated 5 out of 5 stars

Well worth it

Well worth it
Well worth using, great deals with good cashback rates.

8 December 2021
Unprompted review
Kiwiwallet logo

Reply from Kiwiwallet

Hi Nawa,
Thank you very much for sharing your recent Kiwiwallet experience and for your review, we really appreciate it. It is great to have you as part of Kiwiwallet community.

Best regards,
The Kiwiwallet Team

Rated 1 out of 5 stars

Don't trust kiwi wallet

Don't trust kiwi wallet. It is a spam website. No cashback at all. Just keep sending your the spam email and message.

19 November 2021
Unprompted review
Kiwiwallet logo

Reply from Kiwiwallet

Hi Yao,
Thank you for your review, we are sorry for this inconvenience. We have raised the issue of your missing cashback ticket with related retailer, once we got the reply then we will update your account.

We only send the newsletters to the users who signed up. Please go the setting -> communication preferences and untick the Email check box if you don't want to receive the future communication from us.

Best Regards,
Kiwiwallet Support Team

Rated 1 out of 5 stars

Definitely would NOT recommend!

I used to get cashback within a couple of months last year, but have been waiting since the beginning of this year for my cashback on numerous orders, just thinking it takes them a while to get it to you, I have emailed numerous times regarding my missing cashback, have gotten no replies at all. Tried emailing and also using the contact form on the website. I'm estimating I have about $100 cashback owed to me - that's probably why I'm getting ignored because they don't want to pay it haha!

27 September 2021
Unprompted review
Kiwiwallet logo

Reply from Kiwiwallet

Hi Candy,
Thank you for providing your feedback. We have successfully sorted all of your missing cashback and paid all of the cashback.

We would greatly appreciate if you reconsidered your review for Kiwiwallet. We think we deserve higher ratings.

Regards,
Kiwiwallet Suppor Team.

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