We had a few issues with items failing on our 2017 Kia Sportage. Replacement parts and labour charges from two dealers were excessive. We looked at Kia Parts Direct website, indicated the parts we t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good website with exploded diagrams of parts, I liked the advice section as i wasn't sure which part I needed. This query was answered really quickly. Ordering was easy as was payment process. If an... See more
I contacted Kia direct regarding a part I needed for the bonnet of my car . They provided a very quick response and incredibly helpful . The only criticism I have is the postage cost more than the par... See more
Easy to find part on website and by putting in my reg number helps to verify the correct part before ordering. Part arrive within a few days and I fitted with no problems. Only downside I have is that... See more
Company details
Written by the company
Kia Parts Direct specialises in supplying genuine Kia Parts at what we believe to be the best possible price. Since all of the parts we supply are Genuine, you get that peace of mind feeling without emptying your wallet. Every Genuine Kia part we supply comes with a 2-year warranty, giving you total peace of mind knowing the Kia parts have you covered. Whether you have the small Picanto to the big Sorento or even any of the new electric or hybrid Kia’s we are able to supply parts for all. All of our parts are genuine Kia parts are designed and manufactured to Kia’s extremely high standards. Kia recommends always using Genuine Kia Parts to ensure your vehicle runs to its optimum performance. We would always recommend not using non-genuine parts as they can sometimes be less reliable and can cause damage to your Kia. This could result in costly repairs and replacing the same part sooner than is required. Whereas with Kia genuine parts you get parts specifically designed and manufactured to the vehicle’s factory standards.
Contact info
Ashworth Road, SN5 7YF, Swindon, United Kingdom
- 01793 401104
- enquiry@kiapartsdirect.co.uk
- www.kiapartsdirect.co.uk
4.5
Excellent
145 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast delivery and product spot on
1 June 2026
Easy to use website and relatively…
Easy to use website and relatively quick delivery although postage costs seemed high.
30 May 2026
Unprompted review
A friendly team and fantastic service
A friendly team, have used them for past few years for service parts and orders arrive very promptly. This time my parcel was lost by the carrier and their staff member took ownership and sent me a replacement order swiftly. Prices and range is great, recommended 5 stars!!
26 May 2026
Unprompted review
Car parts
My garage in our village ordered a replacement part to repair my car and received the part the same day and I
ordered touch up paint and it arrived within two days.
Great service.
6 May 2026
Great price but most importantly “ it’s…
Great price but most importantly “ it’s the right part “ . 👍🏼👍🏼👍🏼
6 May 2026
Excellent service.
Excellent service.
They had the part I needed at an excellent price.
Email communication was efficient and clear, and part delivered on time.
6 May 2026
Exactly the part I needed fitted and…
Exactly the part I needed fitted and working perfectly.I would have liked a sooner delivery option,but was not available but still very happy
30 April 2026
Paid a lot of money for 2 key batteries…
Paid a lot of money for 2 key batteries delivery.still not arrived.
30 April 2026
GREAT SERVICE AND QUICK DELIVERY AND…
GREAT SERVICE AND QUICK DELIVERY AND PLENTY OF DELIVER UPDATES
30 April 2026
Very Good
I have recently ordered some parts and they shipped quickly and very happy with them. All good.
23 April 2026
Unprompted review
The package didn't arrive
The package didn't arrive, I lost 90 pounds and arrived at another house, Kia hasn't responded to my package or returned my money
8 April 2026
The part worked at long last
The part worked at long last
I was trying to make my boot light work and switched through a tonne of bulbs. Purchased a light housing via Kia parts direct and the replacement worked straight away. Lovely.
8 April 2026
No product delivered 10 days after shipping. Avoid.
Same as previous reviewer.
Bought products for Kia PV5. Told me they shipped on 7th. 7 days later and no parcel because DHL simply do not have it and Fish Brothers won’t admit it.
I expect they are taking money, ordering from Kia whether they have the product or not and lying to the customer.
14 April 2026
Unprompted review
Parts Order
Parcel lost in transit (not their fault) filled out the contact form and they needed DHL to do a search of the depot.
Communication dropped off and took a bit of chasing, I think DHL may have not replied to them. But they did resolve and items have now been received and as described and now fitted to my car.
1 April 2026
Easy on line ordering with a quick…Quick and easy
Easy on line ordering with a quick delivery time and within the delivery period advised.
8 April 2026
Great service and product.
Good website with exploded diagrams of parts, I liked the advice section as i wasn't sure which part I needed. This query was answered really quickly. Ordering was easy as was payment process.
If anything i would say it took a while (7days) from ordering to delivery but that maybe partly down to couriers.
Will use them again.
7 April 2026
2 black mugs ordered but only 1 arrived
7 April 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.