Kartell Reviews 

Bought a Cincinnati radiator which was faulty and leaking at the weld joints upon installation. Agreed for an exchange from seller (finally). New one fitted and working fine for 6 months until it leaked from another weld joint. Struggling to get a response from the seller so contacted Kartell directly and explained 2 radiators have failed within 12 months and as they have a 5 year guarantee can they assist....short response was no, they will only deal with the suppliers which leaves me without a working radiator in winter.

Shocking customer service not willing to assist and lack of acknowledement that their products are of a very poor quality.

how helpful was the staff at Kartell Kensington , not a huge purchase but friendly , helpful and professional

Thank you

I bought my Kartell radiators via Just Radiators. They are well built and were at a competitive price. They arrived earlier than expected but no problem.

I had an issue with 2 top grills being damaged, so I contacted Just Radiators and on the same day Kartell rang to arrange free replacements and free delivery. Really good service!

When the 6 radiators arrived the delivery person was so helpful, he helped to bring them into my house, usually its a doorstep delivery, but when I explained I had health issues he was very happy to help. He was patient while I checked everything was delivered and I did not feel rushed in signing off the paperwork. I was very happy with the service.

Hopefully when the 2 replacement grills arrive they will be just the ticket!

Not great. The toilet seat on my 5yr old Kartell toilet broke. Upon trying to source a replacement, I was told the unit had been discontinued and no spares are available anywhere in the world.

The seat is an unusually small size and shape, leaving me with the aggravating and expensive possibility that I may have to fit a whole new wall-hung toilet unit simply to replace the seat.

If I'm lucky, I'll find an odd-shaped generic seat on amazon or elsewhere that might be a reasonable fit, but I've not found anything yet.

Such items should be supported with spares for far longer. It's crazy that I may have to replace a 5yr old toilet cos there are no seats available to fit it. Kartell UK Customer Services weren't particularly interested... kind of a 'computer says no' response.

I wouldn't buy Kartell again in case of similar spares support issues in future.

I had a fittings pack missing from a shower and customer service are sending out a replacement tomorrow . Very quick service and very helpful. Thank you Angela !

Horrendous quality or rather lack of!
Cowboy outfit designed to rob you of your money and leave you suffering with the after effects of naively buying their products. Zero customer service and shameful denial of responsibility and guarantees.
Shameful cowboy outfit. AVOID AT ALL COSTS!

Purchased and fitted a shower two years ago, now developed a fault. Brochure clearly stated 5 year guarantee. I contacted customer service to send me new thermostat part for shower. They stated it’s 12 months guarantee on moving parts? What a joke of a company. Best stick with proper trustworthy company in future. I do not recommend this company materials as warranty is NOT what it stated. Clearly out to deceive buyers. Avoid and pay a little extra for decent materials

Made several attempts to purchase on their e-commerce site and overall it is a poor experience.
Poor navigation, paiement page is full of javascript errors, several card numbers did not work. In addition they charge you for delivery while distributors at the same price offer delivery for free.

Ordered two radiators in advance of refurbishment project. Project took longer than anticipated, finally came to fit radiators to find both damaged. One so badly I cannot use.
T&C's apparently give you two weeks from receipt of goods to notify of any issues. Totally unacceptable. Goods so poorly packaged. £550 spent wasted. Avoid. Clearly profit is valued over customer satisfaction.

Very cheap materials, a unit i bought for the bathroom FUR094PU 1400 Wall mounted side unit corroded within days. The company said it should not be near steam! Think they forget if its for a bathroom it will be near steam.
Customer service are rude and unresponsive. Do not buy.

I bought a vanity unit and it has caused me so much pain fiddling around with it. Poor quality wood. Poor mechanisms. It becomes frustrating when the doors to the unit just won't level due to poor quality product. Cost £300. I wish I never bought it.

Just installed the 1700 p bath with shower glass. The glass is to short. When washing the water runs off your elbow, past the end of the glass and leaves a nice pool of water to step into. Very poor design. Keep a mop and bucket handy. Don't buy if you have a carpet.

I purchased a back to wall pan from the Kartell brochure the project round on initial installation it seemed fine but after a couple of days we noticed a small amount of water around the base of the pan we checked our connections and found nothing so re presumed it may be the pan itself we contacted our supplier who in turn contacted Kartell their response was to take pictures of the underside of the pan obviously they have never fitted one we changed the pan connector twice and still a leak persisted eventually we applied silicone around the connector which in 47 years of plumbing I have never done but we needed to stop the leak as a replacement was not available in the time frame so my question is was this pan tested before it was sold

I really like their products but buying from them directly was an overall very poor experience. I ordered a storage unit that arrived completely cracked all over, it looks like someone threw it against a wall. There was no protective packaging all at all. I'm not sure if this normal, but it's not surprising it didn't arrive intact given how poorly it was packaged. I emailed right away and sent over pictures and a signed form as they requested, they responded by asking me for a signed form again. Basically after 2 weeks of corresponding there was no resolution or even offer of a refund or reshipment. They were unhelpful to a level I've never experienced before. Ultimately I had to file a dispute with my bank, we'll see if even that pans out.

I bought a k-vit purity gloss storm grey vanity basin unit including basin and toilet unit, toilet and toilet seat. The items aren't cheap, marketed as designer, however are of extremely poor quality. I ordered via a plumbers merchant so wasn't able to return and thus had to install. The items are nothing but cheap Chinese imports. Toilet seat snapped after 3 weeks. I don't expect any of the items to last. DO NOT BUY.

I have experienced the same as other reviewers - bad bad company - no customer service at all - their items are not cheap to buy either - appalling company - I wouldn’t buy another thing from them - they need to close down

Ordered a lamp on the 25th Jan, delivery within 3/5 working days. Now 18th Feb, no sign. Countless emails to Kartell, no response. No idea what is going on. Will give them another week then seeking legal advice. Absolutely worst company i have ever dealt with. Disgraceful customer service. Feel they just took £550 from me and i have nothing for it. So disapointed. Do NOT ever buy anything from them.

Terrible customer service. The order took ages to arrive and when it did I received someone else's table top and am missing two chairs. Tracked down the table top owner myself via LinkedIn and so that's in the right place at least now. Trying to deal with horrendous courier company myself with no support from Kartell.

I bought a product online and received it damaged. Asked them by email for a replacement. They started a very frustrating process where I had to send and resend pictures of the product, package, labels, etc. (They even asked for pictures of the manual that does not exist.) They sent me fill in forms in Italian language to sign in, and said they scheduled a pick up of the product, but nobody came so far. It’s been a couple weeks, and I can’t tell if I will get a replacement or a refund. I don’t recommend buying at the Kartell website.
Update: It is getting worse. They changed the company for pick up the damaged product and set up another date. I waited the whole day again and nobody showed up. They are saying they will send my case to the logistic department. Clearly they never got a company to pick up at first place. They also said they cannot refund until they get the product back.
Update: It is being five weeks that I am trying to solve this issue. I have been asking for updates but customer service doesn’t answer my emails anymore. I feel like they aren’t picking up the damaged product nor refunding it. Worst customer service ever.
Update: they sent an UPS label saying Kartell will pay the return. UPS said I have to pay to schedule the pickup. I sent the item one month ago but did not get a refund it yet. They are still “processing”. It is being two months.

Don't be fooled by the pictures, apparently they’re only for "illustrative purposes"! I purchased a vanity unit & basin but the product supplied looks nothing like advertised, the basin is a completely different size to the vanity unit so it noticeably overhangs. It was questioned with the manufacturer who confirmed I had been supplied with the correct product and advised the "image used is for illustration purposes only ". An absolute joke! Over £400 worse off & stuck with an eyesore thanks to terrible customer service and complete disinterest. No one would purchase it based on the actual photos.