Kartell Reviews 5

I bought a standing Planet lamp a year ago. Took 3 months to come from Italy. Worked fine for a couple of days then wouldn't respond to touch. Vendor (in Dunedin NZ) came to check, got a shock from lamp. Lamp was returned. New Lamp arrived and was to be checked instore. Told not to pick up as wouldn't light up at all. Told 3rd Lamp was coming. Declined. Never told source of problem, although asked. Suspect wrong polarity sent from Italy. No apology from company. $2,450.00 returned minus the $50.00 visa fee. Never going near Kartell again.

Two purchases online,
both went well. One of them had a small issue with the delivery company that intended to deliver in Germany, But Kartell took good care of it, and solved everything quick. very quick delivery. And of course great quality.

I bought a Planet Designer lamp from the Kartell store in Vienna in January 2021. I loved this lamp very much. Now after 4 years I got a slight electric shock when I turned on the touch function and the LEDs went out. As there is no longer a flagship store in Vienna, I contacted Kartell.com directly. They offered me a 20% voucher for a new lamp, regardless of the fact that I had paid a price of 610 euros at the time. Now a new lamp would cost me 740 euros, including a 20% discount on the price on the website. And this despite the fact that the lamp is defective, because I have done nothing to the lamp except switch it on and off. In addition, my model (model before 05 2022) cannot be repaired, as I got informed. The new models can. I am very disappointed because the lamp really costs a lot of money and I have to dispose of the whole lamp after only 4 years. I can't and won't buy a new one under these circumstances.

I have asked Kartell to make me a fair offer for a new lamp, because I can't even get it repaired and I don't understand why I now have to pay even more to have another lamp at home than I paid at the time. I did not expected to pay nothing for a new appliance and would even have been prepared to pay EUR 400 for a replacement. That's 2/3 of the purchase price at the time and just under half of the current purchase price. I think that as more than enough for a quality-defected lamp But the company didn't even get back to me or reply after my last two emails!!! It's a shame and really sad and disappointing. Better not buy there!!!