I was very satisfied with my experience. The staff was polite, friendly, and helpful throughout the process. Everything went smoothly, and they were happy to answer my questions. The only thing I woul... See more
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See what reviewers are saying
: We visited JYSK Taastrup today to buy items for our new house, and we had an excellent experience thanks to Natasha. She was incredibly supportive, patient, and professional throughout... See more
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I’ve had a really positive experience shopping at JYSK Denmark. I bought quite a few items for my home, and I’m very satisfied with both the quality and the prices. The products were affordable, pract... See more
Company replied
Excellent service by Diaco at Vermlandsgade 51, 2300 København. We asked for the availability of a table and Diaco was quick, helpful and kind but most importantly very professional as he was... See more
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Company details
Written by the company
JYSK har altid et godt tilbud til dig indenfor alt til boligen - gå på opdagelse i vores store sortiment og se alle de gode tilbud idag!
Om JYSK
Written by the company
Contact info
Sødalsparken 18, 8220, Brabrand, Denmark
- +45 70808190
- kundeservice@jysk.com
- www.jysk.dk
4.3
Excellent
50K reviews
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Honestly the bed is ok in quality but…
Honestly the bed is ok in quality but the issue is the smell. It's been almost 2 weeks since we assembled VEMMELEV bed and the smell is still atrocious.
Edit:
And of course after replying to your customer service mail I've been completely disregarded for that past few days. It's completely uneceptable.
13 June 2026
Unprompted review
Reply from JYSK Danmark
Hi Arkadiusz,
We are sorry to hear that you are experiencing a strong smell from your VEMMELEV bed after assembly. That is not the experience we want our customers to have, and we understand that it can be both unpleasant and concerning.
We would like to look into this further and help you in the best possible way. You are very welcome to contact us by phone or email at ATT Huyen, so we can assist you with the next steps.
//Huyen - JYSK Customer Service
Hope you never have to rely on corporate customer service
I don't mean to discourage people from shopping at Jysk. It has some great products for the home, reasonably priced and the folks working in the store are helpful and pleasant. However, at least in the store that I frequent, they could use some more staff working there. There can be long lines at the checkout at times and it is hard to find someone to help one around the store. However, if I could give its so-called customer service department zero stars I would so hope you never have to call on it. Recently, I spent several thousands of kroner on items which needed to be delivered in two separate deliveries which I had to pay for two delivery fees. The first shipment arrived in a timely manner and a week later the second one was scheduled. I was messaged by the transport company that it would arrive within 30 to 60 minutes so I waited and waited several hours but no delivery. However, I was eventually contacted by a neighbor a street over that she came home and found several boxes containing my furniture outside of her garage. My neighbor lives at #35 but my address is #25. So I contacted Jysk "customer service" by telephone because its online chat was not operable. However, one cannot ever reach a human person directly by phone so I left my number. I then contacted the transport company customer service I spoke with a real customer service representative who was professional and courteous and understanding. She indicated that she would research the issue and call me back. In the meantime I was contacted by this rude, aggressive and unprofessional person from Jysk who evidently was aware of the issue of the incorrect address being given to the transport company. Did she apologize, no. The first reaction from her mouth was to blame me for not checking that the receipt, that they only mailed me the night before, had the correct address. So I was responsible for checking whether or not whoever typed up the receipt did not make a typographical error. I could not believe what I was hearing. I then asked her what she was going to do to correct the mistake they made and she indicated she did not know what she could do at this point but she could do nothing that day. I could not believe that a company would treat a customer like this. We ended the conversation with she saying she would get back to me that day. She never did. However, the lady from the transport company called me while I was on the phone to Jysk and when I called her back, she told me that she would have their driver go back and pick up the furniture from #35 and deliver it to me. They did this even though it was not in any way their fault. I never did hear back from that unprofessional, rude and unhelpful person at Jysk. It is a shame that such individual can cast a disparaging opinion on a company that has such nice in store individuals and she should not be in a position to have to deal with the public.
11 June 2026
Unprompted review
Reply from JYSK Danmark
Hi Philip.
We are sincerely sorry to hear about the issues surrounding your delivery, including the incorrect address, the missed delivery, and your subsequent contact with our customer service. This is not the experience we want for our customers.
We fully understand your frustration with how the situation was handled, and we are also very sorry that you were left with the impression of a lack of follow-up and unprofessional communication. This is something we take very seriously, as respectful and reliable service should always be a given.
Your feedback is very important to us and will be shared internally so we can learn from this situation and improve both our processes and customer service going forward.
//Huyen - Customer Service
Pakken kom over en time for sent
Pakken kom over en time for sent. Den skulle komme mellem 8-12 og den var der først over 13
11 June 2026
Reply from JYSK Danmark
Hej Natanael
Tak for din anmeldelse.
Jeg er rigtig ked af at læse omkring din levering som kom over en time senere end det aftale tidsinterval.
Det forstår jeg godt giver en utilfredstillende oplevelse, når det aftalte leveringsinterval ikke overholdes.
Jeg vil tage din anmeldelse med videre internt sådan vi og vores fragtfirma i fremtiden kan forbedre os og som minimum sørge for at informere omkring forsinkelsen.
Jeg håber at varerne lever op til dine forventninger, til trods for forsinkelsen.
Du ønskes en dejlig dag.
//Mette - JYSK kundeservice.
Worst delivery experience from GLS
Worst delivery experience from GLS. I would recommend jysk to discontinue their partnership with GLS. No intimation of delivery. A small email or text message for a delivery date would have been more useful. It’s sad that a customer Centric company is not even able to integrate this in their system. Jysk what’s the point of the home delivery??
11 June 2026
Reply from JYSK Danmark
Hi Padmini
Thank you for your review.
I am sorry that your delivery from us with GLS did not meet your expectations.
I understand that it would have been a better experience to be updated about the delivery along the way. Unfortunately, this is not something GLS generally does.
However, I will take your review internally for future improvements.
However, I hope that you will consider directing your review to GLS instead of here, as they are the ones who delivered your order.
Have a good day.
//Mette - JYSK customer service.
Very nice and helpful people
Very nice and helpful people , today I have to exchange some windows curtains and a very nice young lady not only exchange my curtains also explained to me what I need in order to make it work for my window sistem ,
Thank you
9 June 2026
Unprompted review
Reply from JYSK Danmark
Hi Marius.
Thank you so much for your kind words.
We’re delighted to hear that you had a positive experience with us.
It’s great to know that our colleague was able not only to help you exchange your curtains but also guide you in finding the right solution for your window system.
We truly appreciate your feedback and hope to welcome you again soon!
Have a nice day.
//Axel - JYSK customer service.
servizio clienti indecente e merce scomparsa
JYSK is a Danish multinational company, and this issue cannot simply be handled at a local level, as in this case the problem lies with their completely inadequate customer service.
However, I would like to provide an update: this morning I was able to speak with a very kind representative who helped me resolve the issue.
That said, my overall assessment remains negative, as I had to wait more than one and a half months to find a solution, investing a significant amount of time and patience in the process.
sto aspettando la consegna in negozio della merce acquistata e pagata on line il giorno 21 aprile: è il 9 Giugno.
servizio clienti inesistente. chat perennemente offline. tempi di risposta telefonica superiori ai 30 minuti. in negozio ti rimandano all'online, quando miracolosamente riesci a parlare con qualcuno ti rimandano al negozio....ultima proposta riecvuta in negozio: lei ricompra gli articoli in negozio e poi si fa fare un rimborso dall'online se riesce, perché senza merce il reso non è possibile.
9 June 2026
Unprompted review
Reply from JYSK Danmark
Hola Erika
Gracias por tu reseña
Te informamos que tu reseña ha sido escrita en JYSK Dinamarca, por lo que hemos remitido la misma al departamento correspondiente para que recibas la ayuda necesaria.
También puedes contactar con el Servicio de Atención al Cliente aquí:
customerservicees@JYSK.com
Te deseamos un buen día y agradecemos la confianza en JYSK.
//Mette - JYSK Atención al cliente Dinamarca
I met friendly people and I got quality…
I met friendly people and I got quality furniture .Thank you Jysk ! ♥️🤗🌹
4 June 2026
Reply from JYSK Danmark
Hi Stela
Thank you very much for your lovely review 🌟
We’re really happy to hear that you met friendly staff and are satisfied with the quality of your furniture 🙂
Thank you for your kind words – it means a lot to us ♥️🤗🌹
Have a great day.
//Mette – JYSK Customer Service
Reply from JYSK Danmark
Hi Nitsan
Thank you for your review 🌟
We’re really happy to hear that you were satisfied with the entire process from start to finish 🙂
Have a great day.
//Mette – JYSK Customer Service
Reply from JYSK Danmark
Hi Gee
Thank you very much for your review 🌟
We’re really happy to hear that you experienced good service and that our team was there to assist you when needed 🙂
Have a great day.
//Mette – JYSK Customer Service
Reply from JYSK Danmark
Hi Sikhanin
Thank you for your review 🌟
We’re happy to hear that you experienced good service with us 🙂
Have a great day.
//Mette – JYSK Customer Service
Reply from JYSK Danmark
Hi Majeda.
Thank you for writing.
We are glad to hear, that you had a good experience with the product.
Have a nice day,
//Axel - JYSK customer service.
Reply from JYSK Danmark
Hi Piotr
Thank you for your review. We’re sorry to hear that your table arrived with damages 😔
That’s of course not the experience you expect when receiving your order. We’re glad to hear the delivery itself was quick, but the item should arrive in good condition.
You're welcome to contact ud directly on our online chat at JYSK.dk, then we will help find a solution for you.
Have i great day.
//Mette - JYSK customer service.
Top 👌👌👌👌👌👌👌
2 June 2026
Reply from JYSK Danmark
Hej Dejan
Tusind tak for din anmeldelse 🤩
Dejligt at høre, at du har haft en god oplevelse – det sætter vi virkelig pris på 🙌👌
Tak fordi du deler det med os 😊
Du ønskes en god dag.
//Mette - JYSK kundeservice.
Reply from JYSK Danmark
Hi Emese
Thank you so much for your review 🤩
We’re really happy to hear that you experienced fast and safe service – that’s exactly what we aim to deliver every time 🙌✨
Have a great day!
//Mette - JYSK customer service.
Exceptional service
The delivery men were very polite and friendly, very easy to work with setting delivery into the house.
3 June 2026
Reply from JYSK Danmark
Hi Helle.
Thank you for writing.
We are glad to hear, that the delivery men were polite and friendly.
Have a nice day.
//Axel - JYSK kundeservice.
4 stars for the products but customer…
4 stars for the products but customer service is 2 stars
2 June 2026
Reply from JYSK Danmark
Hi Orusha
Thank you for your review.
We’re glad to hear that you are happy with the products 👍😊
At the same time, we’re sorry to hear that your experience with our customer service only met a 2-star level. That is not the experience we want to provide, and we appreciate you taking the time to share your feedback.
Your comments will be passed on internally so we can improve.
Have a great day 🌼
// Anne - JYSK Customer Service
Click and collect var ikke gjort klar…
Click and collect var ikke gjort klar til afhentning, som der stod i SMS og mail.
1 June 2026
Reply from JYSK Danmark
Hej Jakob
Tak for din anmeldelse.
Vi er kede af at høre, at din Click & Collect-bestilling ikke var klar til afhentning, selvom du havde modtaget besked om det via SMS og mail. Det kan vi godt forstå har været frustrerende.
Det er selvfølgelig ikke den oplevelse, vi ønsker at give vores kunder, og vi beklager den ulejlighed, det har medført.
Tak fordi du tog dig tid til at dele din feedback med os.
Rigtig god dag.
// Anne - JYSK Kundeservice
Reply from JYSK Danmark
Hi Cansu
Thank you so much for your review.
We're delighted to hear that the delivery team was kind, the package arrived in good condition, and that the product was easy to assemble 👍😊
Thank you for taking the time to share your experience with us. A 10/10 rating means a lot!
Have a lovely day 🌼
// Anne - JYSK Customer Service
Quick delivery with in-store puck-up
Quick delivery with in-store puck-up, products are as expected. Good value for money
30 May 2026
Reply from JYSK Danmark
Hi Lani
Thank you for your review.
We're happy to hear that you experienced a quick Click & Collect pickup and that the products met your expectations 👍😊
It's also great to know that you found them to be good value for money.
Thank you for taking the time to share your experience with us.
Have a lovely day 🌼
// Anne - JYSK Customer Service
Reply from JYSK Danmark
Hi Shreekant
Thank you so much for your lovely review 😊
It truly means a lot to us to hear that you’re happy with both the product and the service – and that you’ve had such a great overall experience with us.
Thank you very much for your kind words 💙
Wishing you a great day.
//Mette - JYSK Customer Service.
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